Rivo: Loyalty Program, Rewards
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Great customer support! Immediately after installing rivo I started chatting with Jel, who helped me setting everything up and also provided some on-top-support. Love the first impression of that tool and really look forward working with rivo. Thanks, Jel!
Thanks for the kind words! We’re thrilled you had a great start with Rivo and that our support team could help. We’re excited to have you on board and look forward to your journey with us! - Kevin & Rivo Team
Support from Paul was very helpful. Almost instant response, think he had to do a bit of digging for the solution as it wasn't obvious at first but he was able to find it out in the space of 40mins! (amongst helping others I imagine) Many thanks, Alec
Wow, thanks for your patience and the great review! We're glad we could find the solution for you. Our support team is always here to help! - Kevin & Rivo Team
Awesome experience with Rivo, just starting out
Welcome aboard! We're excited to be part of your journey and thrilled you're enjoying Rivo. Thanks for the great review! - Kevin & Rivo Team
Fantastic App. Great support
Thanks for your kind words! We're thrilled to hear you're loving the app and our support team. 😊 - Kevin & Rivo Team
I reached out to Paul for a couple of questions. He was very quick to assist me. I was a little bummed to find out there isn't a way for customers to enter text on question based "ways to earn" tasks within the app like a couple of other apps offer and the only work around is to create a form with a separate URL or something. Hopefully an in app question/form option comes in the future since it really is a great app. Either way, Paul was great and gave me the little bit of code I needed for the landing page in like 5 seconds.
Thanks for your feedback! We're glad our support team was quick to help. We appreciate your suggestion and will keep it in mind for future updates. Happy to hear you're enjoying the app overall! - Kevin & Rivo Team
I love this app! I have tested pretty much all the loyalty apps available for Shopify, and this is by far the best. Even better is the awesome customer service. Jel was very helpful today and upgraded my account for free! Now that's service!
So glad to hear that, thank you! We're thrilled you love the app and our service. Enjoy your upgrade! 😊🎉 - Kevin & Rivo Team
"Rivo has been a game-changer for my store! Their support is outstanding, they are always there when I need it. Highly recommend!"
Awesome to hear, thank you! We're here whenever you need us. Really appreciate the recommendation! 🌟 - Kevin & Rivo Team
Easy Set up
Thanks for your review! We're thrilled to hear setup was a breeze for you. 😊 - Kevin & Rivo Team
Great support and fast response times. Lot of good documentation, some of it does seem to be outdated for the old way that they did landing pages but overall easy to get setup.
Thanks for your feedback! Glad you found setup easy. We’re updating our docs to keep everything current. Appreciate your support! - Kevin & Rivo Team
Fantastic customer service
Thanks so much for the kind words! We're thrilled our team could help. We're here anytime you need us! 😊 - Kevin & Rivo Team
Great service with Abbie! Went above and beyond to test out our website and help me set up the loyalty program.
Thanks for the review! We're glad to help you set up the loyalty program and appreciate your kind words about our service. 😊 - Kevin & Rivo Team
Goes above and beyond to make a great first impression
Thanks for your kind words! We're thrilled to make a great first impression and look forward to serving you again! - Kevin & Rivo Team
(Updated Review 8/12) Rivo is a great app at an affordable price. We had a hiccup in the past, but they sincerely took ownership of the problem and made it right. Don't pass on Rivo, your customers will thank you.
Hey Brandon, I'm so sorry for your experience with support. I can see you were waiting a few days for a response. Regarding the actual page load on mobile – I believe this is now resolved. I sent you over an email to help make things right there. Cheers, James
So far so good! Abbie was amazing when i chatted in to CS.
Thanks for the kind words! We're thrilled to hear you had a great experience with our customer service. 😊 - Kevin & Rivo Team
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