Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,345
chart
#525
All reviews
Rating Breakdown
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March 22, 2023
First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it. Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This wasted me over 1 week and still have not gotten it solved. In the last, they told me there is nothing they can do for a huge amount of data cases (The total is only 60K), they also are unable to import the file at their end. What will happen if you have over 60K customers?? The last, they closed the live chat box in my dashboard and did not reply to my email just to make sure I am unable to contact them. I sincerely want to fix this issue and continue to use this APP. But in this case, they are still not trying their best and kept avoiding the issue. -------------03/22/2023 update They said the chat in the app is 24/7. But I never receive a reply in 4 hours! I also was asking for a custom quotation and back to forth, took almost 2 weeks, and they STILL NOT sent me the answer that I want!!!!!! just disappointed
**Updated reply May 11, 2022** Hi Kevin, Wanted to give you a heads up that we made some major improvements to the CSV import system. It is now 20x faster than it previously was. Previously what used to take hours, now takes several minutes. This should improve the user experience dramatically for you when updating members or guests. Thanks again for your feedback and chat back to us anytime! Cheers, James **Original reply May 4, 2022** Hi Kevin, Thank you for your feedback and review. I'm sorry we couldn't meet your expectations of the app. For your first issue, when your member count was different then Shopify, after you reported it, our developers pushed out a fix over the weekend. For your second issue, unfortunately what you were asking us to do was a very rare edge case (it's only come up this one time). ChinaHobbyLine wanted to adjust your guests points, and not member points, and because you had ~50,000 guests, we reached a limit on updating through Shopify's API. After suggesting multiple workarounds and solutions we were unable to come to a resolution. On one occasion, one of our Support Managers spent 8 hours on live chat with you explaining the problem and live troubleshooting. On another occasion, other team members and I spent the same amount of time eagerly trying to provide help and support. Outside of the live chat time our engineering team has spent a significant amount of time working on this problem for you and it was communicated multiple times early on that the functionality you were looking for was not possible. When the problem wasn’t solved over live chat we escalated to our engineering team over email to help solve, which is the typical process we follow. When we exhausted our options for troubleshooting further over live chat (after over 20 hours of live chat time) we offered to schedule a video call to help explain the situation and limitations. When we notified you of this news of the limitation after all this, we offered a full refund and a path forward for a viable workaround. We sent an email over 24 hours ago with a viable workaround for converting your guests into members, but we still have not received a response. I really am sorry we couldn't resolve this for you Kevin, and that it has to come to this. As much as we would like to provide our customers with the best features and flexibility, I'm afraid we can't build out every feature to meet the needs of every use case. I hope you can understand. Again, I am sincerely so sorry for the inconvenience that this problem caused. Our team is very open to resolving this anytime with you, if you would like to reply on the email thread we have open. Hoping to hear from you soon. Cheers, James
May 3, 2022
Le service client est parfais Merci ! j'adore cette application je la recommande cela fait professionnel !
Si heureux que vous aimiez notre application. Merci beaucoup pour les 5 étoiles! Bravo, Kévin
May 3, 2022
Never seen such a good-looking app, which is easy to use + has incredible customer support. It also adds new features every now and then and even has its own implemented feature request feature where users can request additional features and vote for them. I really do love the app and will be using it for all my other stores too :)
What a wonderful review! 🤩 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review! Much appreciated, Kevin
May 2, 2022
This app is great no issues still learning all the features it provides. Customer service is responsive and quick.
Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Cheers, Kevin
May 2, 2022
Lots of features and excellent support team. Ryan was great. The points function works well and the themes are customisable to my brand.
Awesome! Thanks so much for the positive review, and we are here for you anytime you need us! Best regards, Kevin
May 2, 2022
This App isn't only awesome on itself, furthermore the support got me some free Pro Plan upgrades while helping me with my problem. They are really just awesome!
We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
May 1, 2022
I started to use the email pop-up for new subscription. Pretty cool and was well guided to complete the setup! Thank you.
Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Much appreciated, Kevin
April 30, 2022
The awesome app offers a lot for a free version and the team is amazing:) speak with them and you'll see :)
Amazing! Thank you so much for the wonderful review and sharing the word about us! 🙌 Cheers, Kevin
April 29, 2022
Customer service is superb and Abbie is kind and helpful. She is lighthearted and made communicating very easy. Thank you Abbie. I am still new to the app and I am learning, but I have no complaints!
We're so happy that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
April 29, 2022
We cannot say enough good things about Abbie, she is truly AMAZING! We have been trying to figure out how to move our Rewards Badge from on top of our other badge on the bottom of our home page to the other side of the page, and Abbie just fixed it in like 1 minute or less... She needs a raise! Whenever we need help -Abbie is so knowledgeable and helpful. She doesn't mind assisting in the smallest of details and she is so professional, we just cannot say enough great things about her. Thank you Abbie for helping us, you truly ROCK!
Using app
12 months
Total reviews
3
Average rating
5.0
We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is always happy to lend our hands anytime. 😃 Thanks, Kevin
April 28, 2022
Easy interface and very helpful support team. Recommend this app for loyalty programs for customers.
Glad to hear you like the app so far! Thank you so much for the 5-stars and for recommending us to the community! 🙌 Cheers, Kevin
April 28, 2022
I spoke with Annie from customer service via live chat and she was incredibly helpful. It is highly unusual to get this level of service and support. It seems the team go way beyond the extra mile to make sure their customers are happy... actually, delighted with the app and service. Bravo.
We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
April 28, 2022
It is a wonderful app for Shopify to have all the basic required reward programs even for free as well
You are so awesome! Thank you so much for the 5-Stars! Best regards, Kevin
April 28, 2022
The only rewards program app that appealed to me - generous features for free plans, and the paid plans are very well priced, especially compared to those who charge $100+ per month. I spoke with Pete today and he's very helpful. Excited to explore this app and see how my customers enjoy the loyalties program. Thanks Pete!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin
April 27, 2022
The product is very easy to use, the service is very good, the customer service can help you solve the problem quickly
Thank you so much for the amazing feedback and 5-stars! 🤩 Much appreciated, Kevin
April 26, 2022
That was a great conversation, I will keep working with Rivo they have a good program. Thank you again, James
We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is always happy to help. 😃 Thanks, Kevin
April 26, 2022
Thanks betty so much , your help was fantastic Thanks betty so much , your help was fantastic Thanks betty so much , your help was fantastic
April 26, 2022
Using this App is very pleasant and works fast, in addition, the support/customer service is perfect, they respond quickly, and act quickly. In addition, a special shout out to the helpdesk employee Betty. that has helped me the best and fastest so far (the others were also good)
Thank you so much for your thoughtful review and kind words. ❤️ We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 😊 Much appreciated, Kevin
April 26, 2022
So far, it's the best app for reward/referral program for me. Their staff is always here to help, I'm more than happy with them and the app overall. The pricing is also very fair compared to other competitors, highly recommended.
What a wonderful review! ✨ It's music to our ears that you are happy with our app and customer service! Thanks so much for the 5-stars and for recommending us to the Shopify community! 🤩 All the best, Kevin
April 25, 2022
Ryan was awesome. Helped me increase limits on my store and link Loyalty Rewards in my customer emails. Very helpful a 5 out of 5. Thanks again.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 😃 Thanks, Kevin