All reviews

Rating Breakdown

  • 5
    96% (2,248 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (12 ratings)
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5 / 5 Share

March 18, 2022

Fantastic Experience! Has made a difference in my conversion rate. Customer service is very fast and efficient. Ryan is great!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin

5 / 5 Share

March 18, 2022

I use this app to be able to provide rewards to my customers and it is great it went beyond my expectations!

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback, and we are very grateful that the app has been useful to your store! 🤩 Much appreciated, Kevin

5 / 5 Share

March 18, 2022

Can't believe the free app is full of features!!! Really this is the best free app there is! And not to mention the amazing support!

Using app

17 days

Total reviews

6

Average rating

5.0

Developer Reply

It's music to our ears that you are happy with our app and customer support. Thanks so much for the 5-stars! 🙌 Much appreciated, Kevin

5 / 5 Share

March 17, 2022

Abbie gave me and excelent costumer service, she is really nice, she helped me a lot. She also gave me some tips for my online store.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

It's our pleasure to serve you! 😊 Thank you so much for the kind feedback. If there's anything else you need help with, just let us know. We're available 24/7. Cheers, Kevin

5 / 5 Share

March 17, 2022

Pete was extremely helpful. Responded immediately to my question and had the answers immediately. Amazing interaction, thank you

Using app

About 1 year

Total reviews

5

Average rating

4.2

Developer Reply

We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

March 16, 2022

Abbie was excellent. She answered all my questions and helped me. She also suggested other options to make my website and experience even better. Thank you so much!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🍻 Cheers, Kevin

5 / 5 Share

March 16, 2022

Great service of Arianne, good job! Helped me with installing the app, translate it and also being really kind!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for choosing our app! We are so glad that you are happy with our customer service. If you have any questions or if we can help along the way, feel free to reach out to us anytime. Much appreciated, Kevin

5 / 5 Share

March 16, 2022

Customer service was fantastic! Pete was magnificent! Would recommend this app to anyone and everyone.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

What a wonderful review! ✨ Thank you so much for the positive feedback and for recommending us to the Shopify community! All the best, Kevin

3 / 5 Share

March 15, 2022

Have not used app yet, but customer service is on point and quick to respond. Can't wait to use the app!

Using app

5 months

Total reviews

1

Average rating

3.0

5 / 5 Share

March 15, 2022

Very helpful! Ryan was great and helped me out very quickly when I needed help. App works great even on the free plan!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy that you like our app and customer service! Thank you so much for the positive feedback and review! 🍻 Cheers, Kevin

4 / 5 Share

March 15, 2022

Great starter features for loyalty program.Will have to play with it more to see which options bring best results.

Using app

About 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

March 15, 2022

Betty, was absolutely amazing in assisting me with my updates. She was very thoughtful and thorough.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the positive feedback and 5-stars! 🤩 We are always happy to help in any way we can! Best regards, Kevin

5 / 5 Share

March 14, 2022

This app has a lot of features to help engage your customers and make them feel valued. The support team is wonderful and I helped answer all my questions.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

5 / 5 Share

March 14, 2022

Really helpful and quick customer service response. Looking forward to getting the app up and running on the site!

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Wonderful, thanks so much for leaving a positive review! If you have any questions or if we can help along the way, feel free to reach out to us anytime. 😊 Best regards, Kevin

5 / 5 Share

March 13, 2022

So far I love everything about this app. It does what is says it's going to do and everything is very transparent and easy to use. If you are lucky enough to get Abbie to help you, you are in luck. She is AWESOME and any supervisor reading this needs to giver her a raise. Every single question and issue was resolved professionally, easily and with patience...just an awesome job! Seriously, I don't know what she is being paid (not my business), but from my point of view she needs to be compensated more. Great apps and great customer service. This is what good business is all about:) This is why I will be sticking with your apps from here on out. 5/5 stars easily!

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

You are amazing! ✨ This review made our day! Thank you so much for your compliments and thoughtful feedback! We're so grateful for customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

5 / 5 Share

March 11, 2022

Abbie was very helpful. I'm not used to customer service reps being this helpful. It was a bit shocking, in a good way, Regarding the app, so far, so good,

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

5 / 5 Share

March 11, 2022

I created my loyalty program in a few minutes only, and when I needed it, I got help from the support team in a minute. Really happy about it

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Excellent! 🎵 It's music to our ears that you are happy with our app and customer support! Thanks so much for the 5-stars! 🤩 Best wishes, Kevin

5 / 5 Share

March 10, 2022

Full customisable and I easily translated to any other language which makes this app unique in shopify app store. I also appreciate the kind support.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the 5-star review! 🤩If any questions come up or if we can help in any way, please feel free to reach out to us anytime. All the best, Kevin

5 / 5 Share

March 10, 2022

Based solely on my encounter with Abbie, I'm already a fan. She was super helpful and sweet. I can't wait to get Rewards activated so I can update my review. So far, set up seems pretty straight forward. Thanks again Abbie!

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

What a wonderful review! ✨ This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback. 😊 Much appreciated, Kevin

5 / 5 Share

March 9, 2022

Great addition to our store, and Abbie from support was lovely and super helpful! Using a few Rivo apps and can't complain at all!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for using our apps and the positive feedback! 🤩 If you ever need anything, we are always here for you. Cheers, Kevin