Shiprocket: eCommerce Shipping

my shiprocket account is desable , kindly help me to make it live againe

You will keep loosing your money and you would not even know and at the end your business will be in huge losses. 1. You create a shipment and put the exact dimenion and weight of your package BUT when the package dimension is scanned in their warehouse there would always be a difference of 1-3 mm because our manual dimension check will always be different from their machine scanned dimensions. Then they will raise that shipment in Weight Discrepancy and you will be charged an extra KG for that minimal change in the dimension. Then they will impose extra charges for your shipment due to the Discrepancy which are way more higher then the nominal shipping charges. They give the time to raise the issue to solve the Weight Discrepancy of that shipment but you know what. If it was a matter of few shipments then i can understand but they raise the question on every shipment and if you are shipping 100 order per day then you need a team of 2-3 people to handle these Discrepancy which is an additional expense just for the shiprocket. I have never faced these Weight Discrepancy issue with Courier partners like Amazon, Trackon, DTDC etc because my box size are volumetric fixed they have been charging me the exact same as per my boxes but do not know why SHIPROCKET is raising Discrepancy for the same boxes in 90% of my orders and since these courier do ignore minimal change in box size but Shiprocket has find this wasy to fill their pockets and loot their Vendors. For an additional 1 KG Discrepancy weight they are charging me Rs100 to 150 /-. See the Level of Charges and Penalty they are charging under Weight Discrepancy. This is only successful if you have small package products like jewellery etc. For Medium and Big Versatile products would not recommend at all. 2. Account managers are total Useless they does not anwer your calls. 3. Creating at ticket is a Task since everytime you try to create a ticket it will not be created there will always be an error or some comments by shiprocket due to which you would not be able to create the ticket. Only Genuine option to resolve the issue is by calling the Customer Care but get ready to waste your 45-50 mins to actually get it resolved. Would strongly recommend to directly ship from the courier partners rather these intermediary organizations.

poor service not working properly i lost sale in lacs from this app not using this app it is stuck on checkout page not redirect properly to upi apps like g pay phone pay customer drop the order and sale is lost

Shiprocket is "EAST India company" of today's ecommerce world fraud app and company .. no support .. edit:- 23/4/26. they called us to remove this feedback in return with solution, but it was just fake calls.. . Shiprocket is pathetic and Parasite to D2C brands

Worst app, turned my business into nightmare. They have assigned 200-300 accounts to a single person who hardly takes call or do meetings. Despite reaching good number of orders the attitude is still "chalta hai" and very casual. If you're a new business, never ever trust this app. Rather go for any smaller aggregator or shipway, atleast they will guide you with business problems. with shiprocket you will end up with sleepless nights and worst part is even whole leadership is rotten, even if you escalate to leadership they will justify their casual behaviour. End of era of shiprocket. On top of this Shiprocket engage team also does a lot of discrepancy, they silently increase pricing and when questioned they ghost you completely.

VERY BED EXPERINCE

We’ve been using Shiprocket from day one. The interface is easy to navigate and the range of features makes it extremely helpful for young brands like ours, while still being robust enough for brands that are scaling. What we’ve also really valued is how responsive the Shiprocket team is whenever support is needed. It has made managing our operations and fulfilments incredibly easy, which means we don’t have to get caught up in backend complexities and can genuinely focus on growing the business. Overall, Shiprocket has been a reliable shipping partner in our journey, and I would highly recommend it to any e-commerce brand, whether you’re just starting out or already operating at scale.

This app offers exactly what we needed to enhance our cart experience. The in-cart upsell and cross-sell functionality works smoothly, and the progress bar helps drive additional purchases. We especially appreciate the flexibility in customizing the cart design to fit our store’s look. Setup was simple, and it has positively impacted our conversion rates

Great experience, personal assistance via account managers always available.

Easy to use app orders sync quickly shipping and tracking work smoothly good option for shopify sellers in india

Shiprocket has been a complete game-changer for me when it comes to logistics for my Shopify store. It is completely seamless and has made a huge difference in the shipping process for us. But what has been the most impressive part of the experience has been the customer service. A huge shoutout to Asima, who has been absolutely amazing. She has helped me through every single step of the way.

As a retail saree business owner handling online orders, Shiprocket has helped us streamline dispatch and improve customer confidence. Tracking and automated updates reduce follow-ups, and in our case the backend support team was responsive and helpful. Overall, a reliable logistics partner for scaling a saree business beyond local deliveries.

I am working with shiprocket for more than a year now. Over-all experience has been good. My account manager Rishika Syal has been phenomenal in assisting me with any queries. The experience has been much smoother with her availability at all times to assist with any problem I have.

good support

WORKS WELL FOR our BUSINESS, all queries are solved, takes time but updates are received

Shiprocket has played a key role in delivering a seamless and elevated shipping experience for our customers. From smooth fulfillment to timely deliveries and transparent tracking, their service reflects true professionalism and reliability. An excellent partner for quality-focused e-commerce brands.

Shiprocket exemplifies logistical excellence through a seamless blend of operational efficiency, technological sophistication, and reliability. Its intuitive platform supports scalable fulfillment while maintaining transparency and consistency across deliveries. A truly dependable logistics partner that elevates the entire shipping experience.

There services has improved a lot. Highly recommended. My accounts manager Mr vishal has helped a lot whenever we got any problem