Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.7
feedback
730
chart
#228
All reviews
Rating Breakdown
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Oct. 3, 2024
Things are getting better with Shiprocket. Especially with the escalation and the senior team helping with certain issues namely Deepak and Farha. They are extremely helpful and we are grateful for their support and prompt responses. The customer care team is quite helpful as well. I hope for these fake attempt deliveries, NDR issues, Panel Issues and Refund Issues to be sorted soon so we can continue a healthy collaboration with them.
Dear Seller, I’m deeply sorry for the frustration and hardship you've endured. I understand how upsetting this must be, and I’m fully committed to resolving it for you. I’ve arranged a call to personally address your concerns and ensure you receive the attention and support you need. - Team Shiprocket
Sept. 12, 2024
It works well, account management is great, pickups and delivery is timeline and UX UI of their dashboard for syncing and order tracking is pretty smooth. The communication for the buyers is also great. Overall satisfied with their service.
Sept. 4, 2024
I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters worse, when I received the shipment back, it contained a completely different product than what was originally sent, because obviously the customer already received the order. This is a clear indication of negligence and mishandling of the order. I am utterly unsatisfied with the lack of control over shipments and poor service provided by Shiprocket. And this is not the first time I've faced this issue, there are several different issues like lost shipment, undelivered shipment wtc with their service. I would not recommend their services to anyone.
Hi! This is not the impression we want you to have of us. I tried connecting with you to address this further, but there was no response from your end. Please share your concern in details on [email protected] so that we can look into it and assist you further. - RV
Sept. 3, 2024
I have been using Shiprocket since 3.5 years and it has been a good experience.
Sept. 3, 2024
Working with Shiprocket has been a fantastic experience, thanks in large part to the exceptional service provided by Rajesh Rana, our account manager. Rajesh has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency and on-time delivery. His deep understanding of the platform's technology has made our operations smoother and more effective. Rajesh’s expertise in pricing has also been invaluable, helping us navigate various options to find the most cost-effective solutions without compromising on quality. His responsiveness and willingness to go the extra mile to resolve any issues have significantly enhanced our experience with Shiprocket. Overall, Rajesh Rana’s dedication and professionalism make him a standout account manager. I highly recommend both Shiprocket and Rajesh for anyone seeking reliable, efficient, and customer-focused shipping solutions.
Sept. 2, 2024
Extremely easy integration. Really smooth panel which anyone can use from yourself to any new staff can easily understand within hours how to us and operate. Lot of exciting and innovative features to add value to your D2C store. Pretty much ticks all the boxes needed for a great shipping aggregator
Sept. 2, 2024
It is ever best solution for our shipping partner. the manager "Jujhar" and "Shashank" - The support is awesome! even they are at office or outside they keep the work with them everywhere also the experience with this logistic partner is too good for us whether we talk about rates, service or anything!
Sept. 2, 2024
Using it since almost 2 years now. Perfect for all in one shipping solution.
Sept. 1, 2024
We've been using Shiprocket for my e-commerce business, and their suite of services has been impressive. From their fulfillment service to the engage and amplify features, Shiprocket has provided a comprehensive solution for managing and growing my business. The fulfillment service ensures timely and accurate deliveries, which is crucial for customer satisfaction. The engage feature has been a game-changer in keeping my customers informed and engaged through various communication channels. Amplify has significantly boosted my visibility and sales by optimizingour marketing efforts. Overall, Shiprocket has streamlined operations, making it easier to scale the business. Highly recommended for any e-commerce business looking for a reliable logistics and growth partner.
Sept. 1, 2024
Great service by team, hassle free shipping and now they introduce one day shipping as well, most of the customer is satisfied with the fast delivery experience. Personalise account manager helps alot in everything so i don't have to call support everytime.
Aug. 31, 2024
Shiprocket is a popular courier service & No. 1 Aggregator in India, offering express delivery, COD services, They also provide efficient Erly cod for sellers to grow there business we really happy using ship rocket
Aug. 31, 2024
Shiprocket is a solid tool for managing shipments efficiently. The user interface is intuitive and clean, making it easy to navigate even if you're not particularly tech-savvy. Shiprocket is a reliable and effective logistics app that meets most of my needs. With a few enhancements, it could easily become a top choice for logistics management. If you’re looking for an app to streamline your logistics operations, Shiprocket is definitely worth considering.
Aug. 31, 2024
Very good service and work , and getting timely reply by account manager @Sahil we are using Shiprocket from last 4 years great experience