Shiprocket: eCommerce Shipping

July 6, 2020

Being a new e-commerce seller we have a lot of challenges daily. This company is the worst, I don't know how they are getting away doing absolutely nothing. Don't be fooled. They are only good in SEO promoting their company on Google and we small businesses get trapped with this company. You'll Have to keep raising tickets and waiting for hours to speak to a customer support executive. They are unprofessional. Can't handle simple tasks. I request the new online sellers to never even think of going for this company. You'll have unnecessary headaches and unwanted frustrations that's got nothing to do with your actual business. I also please request shopify to ban this company seriously. They are spoiling the reputation of shopify and this company doesn't deserve to be on this platform. ship this rocket away from earth. Cont 2:- reply to developers reply. That is exactly my point,You people only keep wondering what went wrong,cause you are not capable of handling simple tasks. 1. why would you take a shipment that cannot be delivered? 2.I have multiple orders with delivery person OUT FOR PICKUP for the past 15 days.Nobody has come to collect the order but you people promptly deduct the money.now like a fool i have to keep calling,mailing and sending you tickets to cancel the order and i dont even want to bother to initiate the refund. That'll take me years. 3.customer support hangs up and puts you on hold for minimum 30 minutes. Its frustrating. 4.I dont think you realize for an ecommerce seller its not always about profit and money.We want to retain customers and give them a hassle free and easy experience.Because of your company I get a bad reputation and bad service reviews. I dont want to spend my time apologizing to customers all day due to your incompetence. The list goes on!! and how dare you send me an escalation again.That thing is a joke.If only i could upload few snapshots of how you deal with your customers.

July 13, 2020

Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.

July 21, 2020

Using the app for almost a 9 months now and there are several issues with weight discrepancies and non-delivery due to delivery agents carelessness mainly with these "xpressbees " courier partner my point is that anyone who wants a shipping partner never tie up with shiprocket better to find some other. If u have no choice and have to use then Remove cheating courier company xpressbees from shipping portal and use it mainly if we have a customer relationship manager then its maybe useful. But i am not sure for whom, My relationship manager is Ayushi she is waste and fit for nothing very bad in every way possible she does absolutely nothing related to our shipping issues a total waste. So guys, if you need a shipping partner best, don't use shiprocket and if u do so never ask for Ayushi as your Relationship Manager.

June 30, 2020

All the 4-5 stars ratings are probably fake. Had a very bad experience with this company. Never use this app you don't wsnt to end up in a bad situation...

June 24, 2020

worst ever experience. We regret using shiprocket services. the worst part a) fraud weight discrepancies - this is their way to earn money b) pathetic customer service- you can't contact the courier directly for your customer's tracking and then shiprocket doesn't respond . you are left to fend yourself . .. and many more issues - a long list.

Aug. 6, 2024

Pathetic app. Shows low rates and then will charge 5 to 10 times the actual weight & dimensions. Shipment images with dimensions & measured weights are also not accepted. They will randomly charge any weight they like & there is no way to get the issue addressed.

June 21, 2020

fraud app extra charge on a weight charge many time mails but not solve the problem my amount deduction 7000 without any notice did not indol app fake app

June 17, 2020

Worst. It's a scam. More than 60% of my orders are fake attempts. Even after providing call records with the customers, they didn't offer any solution. The worst is, RTO product is roaming all over India but not reaching the right destination. When I talk to support, they raise a ticket, assure me of quick help and then close the ticket in under 24-hrs. It's a scam. Stay away if you don't want to suffer loss in your business due to some shitty delivery company like shiprocket. I am taking legal actions, will sue them to court for sure.

June 15, 2020

The Weight Discrepancy is unjust. They are holding our Wallet Money. Our 90 Percent of the Products are 100 to 150 grams. but they are charging it for 1 Kg. A small DC fan used for induction cooker we are selling it for 95 Rupees. It weight is 100 grams. But they charged us Rs. 455. And when we raised dispute they are saying that the Courier Rejected your Claim. Very Very Unjust. Dictatorship. if the Courier Charges is comes around Rs. 40000 per Month. The Discrepancy is coming around Rs. 20000 per Month. Very Very Worst in terms of Weight Discrepancy.

June 10, 2020

they hvae tacken 52$ subscription fee from me , and says my account is not connected with shopify ,, and ask me to pay 52 $ more worst app . better to use local delivery

June 2, 2020

I wish the review section had the option to attach screenshots. I've been using this for 2 years now without a choice because of the one and only useful feature which is order syncing with shopify. None of the support tickets for the last 2 years have been resolved. They have a really irritating automated reply which will be sent and that'll be the only mail you'll receive from thier support team. All and when i say ALL i mean 100% of the orders that weren't delivered will have a POD report saying customers refused to collect the order when the same customer will be calling up your office and yelling at you that they haven't received the package. Next horrible thing : WEIGHT DESCRIPENCIES. I fulfil a minimum of 50 orders per day. I possibly cant take a photo of all the package one by one on a weighing scale and a photo consisting of dimensions before shipping it out but shiprocket has the audacity to charge you extra for all the shipments and reject your claims that you have been overcharged. Infact if you have a photo of one shipment they'll give you refund occasionally for only that shipment even if another order has the exact same item. ie. Shipping charge shown on panel : Rs.75, Shipment charge after weight discrepency : Rs.150, Initial price for 50 shipments per day : Rs.3750, Final Price you pay : Rs.7500). In my opinion Not worth it at all. If any app developer is seeing this. If you can provide just a little more trustworthy product, Please let me know. Even if there's a slightest chance to stop using shiprocket, I WILL! Please don't download this app. I'm saving you 1000s of dollars and your mental health which in my opinion is simply invaluable to lose for a few bucks! Hope this helps. Thank you.

June 2, 2020

Waste of money Pathetic Customer Service. don't take any Paid Plans no customer support Don't use Shiprocket if you want hassle free Business. i am facing lots of problem

June 1, 2020

Could not have found a worst app. Worst customer service!! Had so many issues with pick up and then customer service did not help at all - first noone available and if you find someone to talk to they cant help. Wasted so much money with this app

May 28, 2020

DISASTER...WORST SERVICE...DONT FALL FOR THIS SHIT...... THEY RANDOMLY CANCELLED MORE THAN 10 PREPAID ORDERS WITHOUT INFORMING US. specially "Sahil sharma" one of the WORST KAM manager

May 25, 2020

I had written a positive review when my account manager asked me to, but as soon as I wrote the review, my account manager was changed, and the new one never replies! First it was rajesh and now it is some Sahil guy. Why do you need a account manager you may ask? Because this app is going to suck money out of you with every shipment, and you will regret every minute of your life and wonder why you created processes after relying and trusting Shiprocket. - There are endless issues with this app, DELAY IN DELIVERY, LOST, RETURNS, DELIVERY PEOPLE DONT ATTEMPT and Mark REJECTED. So ofcourse, you need a manager. But what do you do if the manager himself is not helping you! They sent me a weight discrepancy bill of 600 Rs after one month of shipments. How am I supposed to investigate? So I let it go. I got another one, after one week of about 600 again. I let it go again. Then I got RS.3,400 weight discrepancy. Suddenly! Out of nowhere! And then they blocked my account! within one day! They said either pay or im blocking your account. Which means, all my data of one year, I CANNOT ACCESS IT. MY COD MONEY WAS ALSO BLOCKED!! Rs. 10,000 + They send me weight discrepanies after one month but need a reply within 2 days? Its either you accept it or buzz off. Then they send me a bill for six months of advance plan, and said if I dont pay, they will block my account and again, data will not be accessible! How am I supposed to reply to MY customers about their shipments? How do I track the shipments? There are so many orders I directly made from shiprocket! THIS APP IS A SUICIDE. ALL THE GOOD RATINGS ARE FAKE OR BY a FEW NUMBER OF PEOPLE WHO HAVE NOT FACED AN ISSUE YET. Even I had written a 5-star review but now I have changed it within 5 days! I dont care about that 15000 loss because of these shitty people, I have lost my CUSTOMER DATA, which is MY DATA! THEY ARE BLOCKING ME OUT. Why is Shopify even allowing them? This is not mentioned in their terms!

July 21, 2020

Horrible and worst experience ever.... 1) Account manager never picks the call 2) on most of shipment they charges extra on weight discrepancy which is not real 3) during locked down they keep sending mails for RTO and all and writes that if action is not taken than we will not able to claim charges in future. 4) They keep calling for upgrade and said we will serve better if you upgrade, after upgrade NO SERVICE - NO SUPPORT if this is not resolved will stop using shiprocket very soon. I am editing this again - even escalation is more worst than regular support. never got reply.

July 31, 2020

No Doubt Worst Customer SErvice. They charge a plan but unable to delivery. Then one day suddenly they send the invoice of 5612, invoice as discrepancy charges. A package of 5.4 kg, was wrongly classified by Shiprocket as 54kg, Where the logistic partner is not capable to take anything more than 10kg. raising request with virtual customer support will not result anything. Call their call center and a standard voice recording will come, you are in queue, waiting time is 5 minutes, to discourage your call. We had to leave them. Update: 13th April: Dropped an email to [email protected] and sharing here also the AWB no. also. Will update the response. Here are the AWB no. AWB: 1504811301016 AWB: 778753216070 AWB: 1504811300961 We have been requesting your support team to help, with no response and hence stopped doing business. We have 12 different stores on Shopify, and wanted to extend shiprocket services, however got stuck with it. Currently have stopped doing any business with them. 31st July: Pathetic feedback. Chat no response, Phone no response, Raise ticket no response. Took Pro plan, and all inventory has become out of stock. Frustrated with shiprocket. Handful of two resource, Gaurav for sales or Abhishek for ticket!!!

June 2, 2021

We lost a lot of money in weight discrepancy (around 250 Rs. per shipment for 200gm package and they will let you know this additional charge after 30-60 days of shipment), stolen RTO shipments (till now our 40 shipments were stolen with RTO fees charged or in shipments not returned with no POD provided. Tickets are getting closed in 2-3 days automatically (cases are pending for the last 4-5 months). In short, the way the business is conducted is disappointing. I don't know how this is even on the shopify. UPDATE - Now they are also stealing money by not returning the RTO packages and rejecting the disputes. They are classifying almost all items (such as earphones, android boxes, all without batteries) as prohibited item and stealing it in name of COVID regulations

March 14, 2020

Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan. Very poor customer service.

March 8, 2020

Hello sir, mene shopify store me Shiprocket app ko 2 month se already install kr rakha tha. And mere store ki curreny starting se GBP me hi thi. Lekin 3 din phle mene kisi Wjh se shiprocket app ko delet kr diya tha, aur B install kr rha hu lekin NOT COMPATIBLE show ho rha hain. kh rha h sirf INR or USD me Hi store currency honi chahiye. Lekin meri to GBP me thi or work bhi kr rha tha 2 month se . So plz sir mere problem ko solve jld se jld kre.