ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
3.9
feedback
589
chart
#160
All reviews
Review RSS Feed
March 2, 2026
Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.
Thank you for taking the time to share your experience with us. We’ve located your open ticket, and a manager will be reaching out to you shortly to assist further. We appreciate your feedback and the opportunity to make things right.
Feb. 28, 2026
0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal. After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed. Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed. Don't risk it. Don't do business with a company built on deceiving the end users.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take these concerns very seriously. A manager has reached out to you directly through your open support ticket to better understand the situation and resolve this. We would greatly appreciate the opportunity to connect and address this matter as quickly as possible. Please respond to the open ticket at your convenience, and we’ll prioritize assisting you.
Feb. 17, 2026
The mail i used in this app got blocked and closed without any prior notice or proper reason, when i reach out the support then the guy from theri team Enzo V. kept saying that our backend team confirmed for security reason my account will remain closed, I kept asking the reason for the same by also providing the main credential that i used to login, but still no support from their end and not proper reason for the account closure. This is really unacceptable as the user of this App I have all the rights to know what cused my account getting blocked and closed. I have mailed them last yesterday regarding for the same asking the reason but now i got no reply from them. I hope this negative review will open their eyes and they start to take their users issue more seriously. Thanks
Hi there, thank you for reaching out and bringing this to our attention! We apologize for this experience - our team has reached out to you in your recent ticket and informed you that access to your account has been reinstated. If you have further questions, please don't hesitate to reach out to us there and have a great rest of your week!
Feb. 17, 2026
Used to love this app, but recently have had nothing but headaches when trying to ship DDP from Canada to USA with UPS. Terms & conditions of their "DDP Guarantee" changed without notice and now only apply to US shippers, so now they are suddenly trying to charge me nearly $1000 for extra duties & fees on shipments that were delivered over 12 weeks ago. It is not ethical to triple the charges on shipments that were paid for and delivered MONTHS ago. Absolute insanity.
Hi there, thank you for reaching out and bringing this to our attention. Our team has located your open ticket regarding this, and we will have a manager reach out to you shortly to assist. Keep an eye on your inbox for a response from us!
Feb. 3, 2026
I'm going to keep posting this review everyone on every single one of my accounts in the hopes that this can save someone serious frustration. Steer clear. I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.
Hi there, thank you for reaching out and bringing this to our attention! We apologize for the frustration and lack of clear communication. Our team has followed up with you via ticket 9215375 with additional context and next steps. Please respond there and let us know if you have further questions!
Dec. 4, 2025
They will incorrectly overcharge you for a shipment 6 months ago, then claim its bast the dispute window when you reach out to them about it, they literally stole thousands
Hey there, thank you for reaching out and bringing this experience to our attention! Our team will be in touch with you in your open ticket with additional info regarding your claim. Keep an eye on your inbox for an update from us!
Nov. 24, 2025
Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is. I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.
Thank you for taking the time to share this feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how unexpected duties and taxes can significantly impact your business, and we take concerns like this very seriously. We did want to clarify one important point: the Delivered Duties Paid (DDP) option was not automatically enabled for merchants. This feature required an explicit opt-in through a Pendo in-app message. It’s possible that the prompt may have been missed or unintentionally dismissed, but we did not turn this setting on by default or make changes on behalf of users. That said, we completely understand how easily something like this can be overlooked, especially during busy order periods. Your experience highlights the importance of ensuring feature changes and optional settings are communicated as clearly as possible, and we’re actively reviewing how we can make that even better. Our team will be reaching out directly to discuss your situation and see what options we have to help make things right. If you have any immediate questions in the meantime, please don’t hesitate to contact us. We’re here to help!
Nov. 18, 2025
We loved Shipstation until the tariffs came into play. Having no way to upload customs documents for our CUSMA/USCMA compliant items is a total deal breaker. We tried to be patient and wait for a solution but they have done nothing about it when most of their competitors have.
Hi there, thank you for sharing your feedback. We’re truly sorry to hear that the recent tariff and customs documentation requirements have impacted your experience with ShipStation. We understand how essential CUSMA/USMCA support is for merchants, and we completely appreciate why this became a deal breaker for your business. I want to assure you that the ability to upload and manage customs documents is on our product roadmap. While we don’t have a firm ETA to provide yet, our team is actively working toward a solution. We know this functionality is important to many merchants, and your feedback has been invaluable in helping us prioritize it. We’re sorry to lose you as a customer, but we appreciate the time you spent with us. If you ever decide to revisit ShipStation in the future, we’d be happy to help in any way we can.
Oct. 28, 2025
If given the option, I would immediately discontinue using ShipStation. The platform suffers from persistent bugs and an ineffective support team that consistently fails to resolve reported issues. In recent experience, even basic functionality—such as real-time synchronization with Shopify—frequently ceases without warning. No alerts or notifications are provided when sync failures occur, forcing users to detect problems reactively, often the following day. Manual intervention is then required to restore synchronization. Overall, ShipStation delivers a highly unreliable and poorly maintained software solution that falls far below acceptable standards for e-commerce integration tools.
Hi there, thank you for taking the time to write your review! Our team has followed up with you via email to understand your surfaced pain points in greater detail. Hoping to hear back from you shortly!
Oct. 10, 2025
ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.
We’re truly sorry to hear about your recent experience with ShipStation. This is far from the level of service we strive to provide. We completely understand how frustrating it can be when you're trying to resolve an issue and it feels like you're getting nowhere, especially when time is of the essence. We did reach out to you directly via email to offer a phone call, as we’d really like the opportunity to better understand the challenges you’ve faced and to work toward a resolution that actually meets your needs. Your feedback is incredibly important to us, and we're committed to doing better.
Oct. 6, 2025
Beware, Beware, Beware! This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100. I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals. After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.
Thank you for reaching out and bringing this to our attention! Our team has reached out to you in your open ticket to provide some clarity regarding those pending charges. If you could please get back with us, we'd be more than happy to dig into this further!
Sept. 29, 2025
I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.
Hi there, thank you for sharing your experience — we're truly sorry to hear about the frustration you've faced. We understand how upsetting it can be to feel charged unfairly and encounter delays in your shipping process. Please know that your concerns are important to us. Our team has been actively communicating with you through ticket #8750127 and has provided the next steps to help get this resolved as quickly as possible. We’re committed to making this right and appreciate your patience as we work through it together. If you have any additional questions or need more assistance, please don’t hesitate to reach out through that ticket. Wishing you a smoother rest of your week ahead.
Sept. 3, 2025
Ship Station is pure garbage. It only works occasionally. I have fixed it many times, the so called tech support has "fixed" it many times and at this point I gave up quite some time ago but yet I pay for it. I'm in process of shutting down the site after I have a huge sale to move the product in house out and I can honestly say I will be thrilled to see the last of Ship Station, the non working app that I can be rid of and not charged every month for absolutely nothing. I never want to hear the name again, EVER!!!!!! Susan Kennedy, Oregon Trail Soapers Supply.
Hi Susan, we’re truly sorry to hear about your ongoing frustrations with ShipStation and the experience you’ve had with our platform and team. This is certainly not the level of service we aim to provide, and we completely understand how disappointing and disruptive this must have been for you. Our team has reached out to you directly to better understand your concerns and discuss how we can make this right, whether that’s resolving outstanding technical issues or assisting you with a smooth transition away from ShipStation. We appreciate your candid feedback and the time you took to share it. It’s clear we’ve missed the mark here, and we’re committed to doing better.
Aug. 19, 2025
I don't recommend Shopify or Shipstation. The platforms get worse while prices go up.
Thank you for taking the time to leave your review! Our team has reached out to you at the email on file to address your concerns. Hoping to hear back from you shortly!
Aug. 18, 2025
I do not recommend ShipStation. During the trial, the experience started off positive. I was supported and even assigned an account manager. Once the trial ended, that support disappeared. My account manager stopped responding to my emails, my account was locked, and I was prevented from cancelling my subscription despite following their instructions and contacting support. I attempted multiple times to cancel in any way I could, yet I continued receiving invoices while still unable to access my account. Their support system is convoluted, unhelpful, and failed to resolve the issue. This is only my experience, but while the trial looked promising and human-centered, I quickly faced access issues, ongoing billing, convoluted support, and a cancellation process driven by automation where I ultimately fell through the cracks.
Using app
About 8 hours
Total reviews
1
Average rating
1.0
Thank you for your review. We are sorry to see that this was your experience. Our team has followed up with you in ticket 8603788 to confirm that your account has been canceled and the requested funds returned. Please respond there should you need anything else!
June 17, 2025
They are great to start but customer service goes away when they hook ya.
Hi there, we're sorry to hear your experience with our team didn’t meet expectations. We’ve reached out privately, but also want to thank you here for sharing this feedback—it’s important to us. We’re continuously working to improve, and your input has been shared with our team.
June 3, 2025
This unethical application uses dark patterns to trick you into purchasing funds for a "wallet" that's underfunded to buy a single label, then OVERCHARGES you by insisting you buy a minimum amount, that's much larger than you need to "fund" your wallet past the point you need to purchase a label. Good luck ever getting those few dollars back out of their predatory trap.
Hey there, we appreciate you taking the time to share your experience and are sorry to hear it caused frustration. To clarify, our platform uses a prepaid wallet system rather than charging per transaction. This setup helps streamline the label purchasing process and reduces the risk of failed charges or disruptions during shipping. We understand that the minimum funding amounts may not always align perfectly with smaller shipments, and we’re always working on ways to improve the flexibility of our system. That said, any unused funds remain in your wallet for future use and do not expire. If you'd like help reviewing your wallet balance or understanding how it applies to future shipments, our support team is here to help.
June 2, 2025
hard to use and rates were not as good as sendle or AusPost?? this is an overly complicated platform which made my small ecommerce business harder to run, and on top of this, the in-built sendle rates were always better than shipstation, and their quoted AusPost rates were more expensive than the actual AusPost rates at the post office? maybe im not using it correctly, but thats kind of the point. if i need multiple phone calls and tutorials to set it up, i dont have time for that rubbish... escpecially if it isnt goign to save me time or money!
Hey there, thank you for taking the time to share your experience — we’re really sorry to hear that ShipStation didn’t meet your expectations. We understand how important it is for small businesses to have a platform that simplifies operations and offers competitive shipping rates. Our goal is to streamline fulfillment, but we recognize that the platform can feel complex at first, especially if you're comparing it to more plug-and-play solutions. That’s something we’re actively working to improve. As for rates, we offer discounted Sendle and Australia Post options, but pricing can vary depending on service selection, ship from locations, and other variables. We’d love the chance to take a closer look and help clarify or optimize your setup if you’re open to it. Either way, we appreciate the honest feedback — it helps us improve. We wish you the best with your e-commerce journey.
May 23, 2025
Enough is enough. Periodically, for unknow reason, they lock out our account. Sudden logged out, then 'UNKNOWN ERROR' during login, then 'ACCOUNT LOCKED ' message. Seriously ? We do a business here. Shipsations 'security' is just a joke, apparently made by sort of amateurs, they know nothing how businesses work. With no access to the account, we are unable to ship hundreds of orders placed, until kid from 'support' is so nice and restore the access. Each time needs ask for doing that and wait, wait, wait....Ok guys, play in your room with others, have more fan ! After 10 years time to say GOODBYE ! What we can advice - STAY AWAY ! This is not worth of your time and money.
Hi there, thank you for bringing this login issue to our attention! We've located your open ticket regarding this issue and have requested additional information so we can get this investigated. Hoping to hear back from you soon!
April 22, 2025
It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.
Thank you for taking the time to leave your review and let us know about your experience. We take this feedback seriously and want to make things right. We've located an open ticket on your account, and a team member will be reaching out shortly to assist you further. Have a great rest of your day!