ShipStation

March 26, 2025

I think I have used shipstation for over a decade first on another e-commerce platform and then after our switch to shopify we took shipstation with us. Loved shipstation for both platforms until ten days ago as it seems impossible now to print labels all at once. I have spent so much time each morning trouble shooting and simply put I have made ZERO changes on my end. There clearly is a problem originating within ship station. I wish they would fix it instead of taking up hours of my time that don't resolve anything because the next day it's all the same issue again. I hate change and I have resisted ditching Shipstation for that reason but I just need to let go and find a different app

March 17, 2025

I have been with ShipStation since 2017 and had a great experience in the past. However, after canceling my subscription for two months (November 2024), trying to restart it in March 2025 has been nothing but a nightmare. Previously, I would have highly recommended ShipStation to anyone. The chat support was phenomenal—any issue I had was resolved within minutes. It was easily one of my favorite business programs I used that made my life easier and never had an issue. Unfortunately, in 2025, that level of support is nonexistent. I've encountered problem after problem: -Unable to log in -Not receiving emails for code confirmations, password resets, or account activation -Unable to reconnect my store -Configuration issues with the app -Unable to add payment to my account The amount of time I’ve wasted trying to set everything up again has been frustrating and exhausting. ShipStation has clearly made changes, and not for the better. I can no longer recommend this app to any business owner and have since switched to a new company.

March 17, 2025

ABSOLUTELY THE WORST SERVICE! What a scam! We first signed up for a free trial to see how it could help us with our growing e-commerce business. We had a lot of questions and the rep we were assigned was on vacation. He came back right when our free trial was ending. We got on an onboarding call and he refused to extend our free trial so that we could give the platform a try. We even asked for just a couple of days but we were told no and we would need to sign up or use a new email address. We decided to use a new email and do a new free-trial. We got this peppy representative names Amanda Bellow. She seemed helpful and guided us through the platform. We began trying to ship and encountered a series of issues (our account constantly disconnected from the ship connect and we couldn't batch print, packing slips were not customizable, and orders would not load from shopify) We got back on a call with Amanda (with great difficulty because this young girl is so busy) and she told us to upgrade to a premium plan so that we could access customizable packing slips. She noted all the other issues and said someone would get back to us. We'll spare you the torture of all the back and forth we went through with their AI and completely ineffective email support but bottom line we were told the solution was to uninstall and reinstall ship connect ever time we want to ship (amazing! What a great solution for a small business that is growing! We have so much extra time on our hands) as for the packing slips we never got any assistance. Regarding our Shopify orders not coming through, we were told to reconnect our store every time and give it a few hours for our orders to populate or recreate them directly in ship station (basically adding manual work to all the features that are supposed to be automated). We tried downgrading our plan since we couldn't use their packing slip feature and it wouldn't let us. We tried to reach their support team - no answer. We contacted Amanda who said she was so busy onboarding new customers she wasn't able to help but gave us a number to call. Around that time we started having issues with our account not connecting to our shipping carrier rates. We contacted support and called that number. George told us there was nothing he could do. It was a UPS problem. We explained that our negotiated rates showed up perfectly well on Shopify and UPS but he insisted we needed to call UPS. We asked if he could give us our next billing date because we were considering cancelling. He told us we could just cancel online and clearly, by his tone and lack of engagement this guy couldn't have cared any less about providing any further help. We called UPS (even though we had of course done that already and UPS confirmed that all of our rates are active and the issue is coming from ship station) We called back Ship station and were told they simply cannot help us when it comes to carrier rates (but they do charge $30/month for this service) Honestly, this company is absolute BS when it comes to their clunky technology and horrible customer service. And they clearly have 0 understanding when it comes to the need of small businesses. Clearly their focus is on getting people to sign up since I doubt they can keep their customers long term. Save yourself a headache. If you don't ship with dry ice, check out Pirate Ship or Shopify direct. If you ship with Dry Ice, your best bet might be to use your carrier directly even though, we know, it can be a pain. At least you will be able to ship. DO NOT WASTE YOUR TIME with this S*%!TSTATION!

Jan. 23, 2026

Ship station only gets worse with every update. In the last 6 months it has been constant bugs, long lag times, ever-changing UI, and API issues. We have had entire days where we cannot ship orders due to some new error messages or issues connecting us to our carriers. We spend more time checking https://status.shipstation.com for outages than actually shipping out orders. Would avoid this app if possible!

Feb. 24, 2025

The interface looks like 1998 and on top of that it doesnt sync your orders. Simple stuff like this that should work. They stole the $10/month subscription because I only downloaded it to use it on orders, and I simply do not see my orders.

Jan. 27, 2025

STAY AWAY. Not only is the app $30 a month, but it never works now. I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason. To make matters worse, their customer support is very bad. So not only did my packages get misshipped because I couldn't login, but I also couldn't print labels to fulfil our orders. If this happened 1x then sure I would be ok with it, but this has happened probably 6 or 7x times in a couple months and I am paying for this app as much as other apps with tremendous customer support that make running a business easier instead of a headache.

Jan. 6, 2025

Absolutely stay away unless you have no choice. We pay $40 a month for this app and over the last 2 months it has been comically bad. The mobile scan sheet never loads when I go to the post office, which results in lost packages, lately it has trouble pulling rates for common carriers like USPS, the mobile app often won't even let you login, and today I cannot even access the app or website to ship out customer's order. Ship station needs to take a look at their product quality. This was once a great app and now its almost not even usable. I feel robbed given how much we pay for this and how many issues we had during the holiday season....

Dec. 29, 2024

Absolutely, unequivocally a 0 star experience. We are a former customer who used Shipstation for years through 2022, and attempted to reinitiate service 11/2024 with no success and ABSOLUTELY no assistance from Shipstation Support. I would be extremely confident in stating that there is no service. "Chat" (unless you have their highest tiered service) is an unhelpful AI that simply reroutes you to their support pages; thereafter, when one of their "support" members initiates the chat, it is often in the middle of the night when we are asleep in the US. If you do not respond right away, they close out your ticket. For the 3 representatives from which I attempted to get any kind of help reinitiating my account and Shopify store, they ALL rerouted me to their support pages, even when I gave them screenshots of the error (broken token from my store) and informed each new representative of all futile past attempts at assistance. We are a former customer of Shipstation, and they used to have superior service. It is unfortunate to say that no longer exists, and I cannot recommend anyone to their service. I canceled my unused - yet twice billed - account today. I have attempted to get my account working since late November 2024 to no avail. This is truly a shame and I'd say stay far, far, far away.

Dec. 22, 2024

Worked great for a few days, bought several hundred dollars of labels and then ceased letting me add credit. Support told me to create a stamps.com account which is insane given that I don't want to pay two monthly fees for two accounts when ShipStation is owned by Stamps.com

Dec. 19, 2024

What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation. Frustrated of the lack of knowledge on ShipStation's part pointing fingers at Shopify doesn't begin to express it. I will change my review once I can get someone knowledgeable enough to figure this out, as it seems the people in support have no clue what's happening.

Nov. 27, 2024

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that!

Nov. 18, 2024

by far one of the most annoying bug infested app and company. Nothing works

Oct. 6, 2024

WORST customer service. Shipstation worked great till they switched to Parcel Guard. They ended up costing us thousands of dollars in damages for one shipment. We have double automatic insurance rules on our account, but what they don't advertise is that if you ship more than one package in a shipment, they automatically turn off your insurance. Been back and forth with customer service for months over the issue. Cancelled our account because of how much money we lost. Said they were going to give us a refund, went silent for weeks, stopped responding to our emails then a new support person popped back in after we cancelled and said sorry to see you go and no refund.

Oct. 6, 2024

Terrible integration with Shopify. - If an order is edited (products change, address updated, notes added etc) that edit in Shopify does not flow over to Shipstation. So as a small business owner I need to make the edits twice. - I have two different warehouses and Shopifys split shipping is not supported as an integration with Shipstation. - I have an app on Shopify that makes beautiful, branded packing slips and invoices. But these do not travel over to Shipstation so my packages have this totally mediocre packing slip thats not on-brand for my upscale company. - I sell wholesale on Faire and while Faire and Shopify integrate beautifully when the orders flow through to Shipstation they are all screwed up with testers not registering properly and discounts showing up in a very confusing way. So every time I get a wholesale order through Faire I need to manually email them the packing slip so they can pick and fill correctly. I love my warehouse but wish they did not need to use Shipstation. I feel Shipstation does not care one bit about the business using Shopify, only about the warehouses.

Jan. 18, 2025

Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely. I've downgraded my 3 star review to 2 stars. Constant login issues. Every time they "upgrade or update" their system and/or platform, the issues seem to be worse. Back for another Downgrade. 1 star. Good luck if you have an issue. Ai now tries to solve your problems, which it never can. What happened to shipstation it used to be so good, it's like they are purposely trying to give you the worst service possible. Crazy. Be prepared to trouble shoot on a consistent basis.

Sept. 30, 2024

I would not recommend ShipStation. Customer support is terrible.

Sept. 26, 2024

This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party. Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time. As you can see I have been using this app for many years and they can and should be doing better..

Sept. 26, 2024

Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one!

Sept. 16, 2024

I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer. Do we have a printer issue or shipstation issue? contact [email protected]

Sept. 6, 2024

Buyer beware! I am on a trial acct still and its been a terrible experience-They charged me for my last 2 labels over & over again by saying I needed more & more funds and kept charging my credit card-but even though they charged me for 1 label 3 times in funds-I never received the label-I am unable to print any labels-there was not actual label or tracking created and yet they charged me 3 times for this label and then the same thing happened with another label rt after that-they currently owe me a refund of $221.08 You cannot get a human on the phone & I opened a "case" 2 days ago and no reply or refund so I will have to pursue thru credit card company. It's really bad-they charge you all sorts of charges for labels you never get & then try to get the refunds when it was their fault. Not ok -Stay far far away.