Shogun ‑ Landing Page Builder
Shogun - Page Builder for Shopify
Rating
4.7
feedback
1,995
chart
#724
All reviews
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March 14, 2022
I've used this app for about 5 years, and I've gone from my original 5-star review, to a 3-star review, to a 1-star review. The quality has deteriorated for this app as they've added features, creating new glitches, without improving the fundamental core features that you actually need in an app like this. The support is fast and friendly, but this company needs to just focus on the fundamentals and make a better user experience while actually using the page builder.
Hey Sean, Thanks so much for your feedback regarding the drag and drop functionality of Shogun Page Builder. You have fair criticisms and I'm glad we have the opportunity to address those head on. I'm passing along your comments regarding the quality of fundamental core features to the product team for consideration. We certainly want to strike a healthy balance between releasing new features and maintaining functionality. That's very kind of you to acknowledge the positive experience you've had with our support team. I hope that we can help to turn around your experience moving forwards :-) I've sent you an email and attempted to reach out to you on the phone as well. Please let us know if you have a preferred contact channel and we can be sure to followup with you there. Kalen | Team Lead, Support Shogun Page Builder
April 24, 2024
UPDATE 2024 - although the product is good. The price has unfortunately increased 300-500% ($69 pm to $250-500) to which is beyond excessive. Locked in as have pages built here. Expensive lesson to learn, would avoid. ----- Shogun is easy to use and we created most pages with it. The service is very good. When we have any questions we always receive support and an friendly answer even on the same day. In many cases, an employee from shogun fixed the problem for us and explained how we could deal with it the next time. Sometimes, the layout of the preview at shogun looks different then the published page (desktop and mobile). In addition to that, it is not that easy to create a page that looks good on every smartphone. All in all, Shogun is a very good program for people who would like to create pages very easily. I really recommend it!
Hi there, Josh. Thanks for sharing your feedback in the form of this review. I am sorry to hear that you are facing issues with the pricing changes we have had. However, this price changes have been in effect for a while now. I see your account was installed on our legacy plan that would have stayed if the app was installed. Having said that, when I look at your account I see that Shogun was uninstalled on December 15, 2023 and that removed the legacy plan. Our old plans were deprecated a long time ago and we don't have a way to move you back to them again. With respect to the price increase, a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. We have removed page limits for any plan higher than the new Build plan and we have removed the user seat limits which means there are unlimited seats and there are unlimited sections as well. However, we appreciate your feedback and I am happy to share the same with the team. I see you are in conversation with my colleague and if you have any further questions please do let us know. We'll be happy to answer them for you. Thanks for your support. Sweetan | Client Services Shogun
Oct. 6, 2020
Very bad Customer Support. Making a fool of us for last 1 month. Neither doing anything nor admitting that they cannot resolve the problem. Really sad. We are very old user of this app. Earlier we had good experience with the customer support, dont know what happened to them now.
Hey Saurabh, I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration. The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible. Thank you so much for your continued patience and we will be in touch the moment we have an update. Please let us know if there is anything else that we can do in the mean time. We'll be in touch soon. Kalen | Team Lead, Support Shogun Page Builder