Shop
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So I am about to recieve £67,000 from shopify capital due to my 5 year history with Stripe....I stupidly STILL have to wait 90 days to use "Shop" as I've only just switched from Stripe to Shopify Payments (and passed all verification asked of me) to save myself 0.6% per transaction. Doesn't make sense at all, does one department from Shopify not speak to another no? I pay tri-annually for Shopify at a cost of around $7884 to save money in the long run, I am seriously debating doing this again or whether just pay monthly or even to downgrade my subscription from Advanced Shopify to Shopify. So Stripe say im good to go, Shopify does, Shopify payments does, but shop says I have to wait 90 days? There is a reason why you have a 2.8 star rating....upto you to sort it out.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you as the account owner and investigate this for you right away. Best wishes, Brian, Shop Support
This is a terrible channel with an absolutely RIDICULOUS metric they use to determine your stores' "value". Example: someone steals a credit card and places an order on your site, **something you have absolutely NO CONTROL over**, then a month later the card owner disputes the charge, you pay 10% charge back fee, lose the product, and to add insult to injury, The ridiculous Channel decide to suspend you Shop account because you have a 1% chargeback rate. I would be embarrassed to represent such a practice.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. I can see that you were in touch with our support team directly, and they gave some more context to that particular metric. If you've any other questions, or wish to discuss and get support in relation to chargebacks as a whole, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
I set up app but it's not loading or letting me manage my products in the sales channel. "No products found" in All/approved/not approved. It says in Products - "You don’t have any products yet." but when I hit "manage products" It's says all have been enabled. It's been a couple of hours so surely this should populate by now. Also lastly, there is no easy help option to contact the app for how to rectify.
Hi there, thanks for taking the time to review the Shop sales channel. Apologies for the delay in getting back to you. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. In relation to not being able to contact us directly, if you've ever any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Looking forward to assisting you with this. Brian, Shop Support
Unfortunately, the Shop app/channel does not deal with shipping options properly. We offer a local pickup option. For some reason, despite customers in our pickup region selecting physical shipping, the Shop app is defaulting to local pickup causing customer service escalations and lost sales (when we have to follow up to cover shipping costs if under free shipping). I feel that your own channel on your own platform shouldn't be the one causing problems for merchants and consumers.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and how you feel it relates to the Shop sales channel. Apologies too for the delay in responding to you. I see in the meantime that you were in touch with our support team via email. If you could reply back to the last email with the required context, we'd be more than happy to take a closer look into this for you. Hopefully the issue has since been resolved, but if not, please do get back in touch via that email and we'd be happy to investigate it further. Best wishes, Brian, Shop Support
Installed the app, however it saying most of the products are : Prohibited product types. We sell car parts so this is not correct. Very disappointed!
Hi there, Thanks for taking the time to review the Shop sales channel. It's not ideal for you, but currently automobile parts are actually one of the prohibited product types, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility#prohibited-product-types In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. Best wishes, Brian, Shop Support.
Just wanted to write this review to tell if you don't use Shopify Pay then this is worthless. Your Shop Store is not discoverable through search, Shop local, and may not be eligible for Shop curation because Shopping is inactive. Review Shopping requirements in settings to access Discovery.
Hi there, Thanks for taking the time to review the Shop sales channel. You're correct that Shopify Payments and Shop Pay are required to fully utilize Shop's functionality, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. Best wishes, Brian, Shop Support.
I really don't enjoy how this was mysteriously added to my store and now I have a payment for an item using this app, and I can't even open the app from my Shopify. The insights are completely blank. I would love to just disable this but Im not sure how to see if I'll still receive payment for the item I have sold if I do.
Hi there, thanks for taking the time to review the Shop sales channel. I understand you have questions about the Shop app and orders that you've received as a result. We have sent you an email so that we can better help you. Please reply there so that we can investigate this for you. Looking forward to supporting you! Dee, Shop Support
i just can copy "egostore" review...xped the same with this app. Someone in i even dont know what country made us having the same "infrangement" or something like that...we removed that 10 products or such on ca catalogue of 6000 and more products and nothing. we cant use this app :(
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. Just like with Egostore below, if you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. Please reply back directly to the email you would have received if you were deemed ineligible in any way, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
When Shopify said our store has 40% customers came from Shop and invited us to join, we were happy to install this app and tried. We fulfilled all the requirement they listed on page to open store but our store still disable. Once we contacted the CS team to find out the reason, it's all because our store has received an infringement of Shopify’s Intellectual Property policy when we were started using Shopify and the decisions on this are considered final and can not be reviewed. WHAT THE? We were invited to join the channel and then got sentenced to death penalty all in a sudden (not even given a 2nd chance to review) If our shop was not qualify on the first place, why send us invitation to join? My experience conclusion of using this app: What a waste of time!
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further. Best wishes, Brian, Shop Support
I have no idea of the purpose of this app. I have added it to my shop but does anybody actually use it to buy stuff on? We are based in the UK. Maybe it has more prominence in other countries?
Hi there, thanks for taking the time to review the Shop Sales Channel. There are many benefits of using Shop to both businesses. It can improve the shopping experience for your customers and lead to more sales for your store. I have sent you an email giving more details of the advantages of using Shop. Please feel free to respond there with any questions you may have. Looking forward to speaking further! Dee, Shop Support
no use in UK - option for customer to select 4 payments is not available although this is not stated
Hi there, thanks for reviewing the Shop Sales Channel. While Shop Pay Instalments is not yet available in the UK, there are many benefits of using Shop to reach your customers and improve their shopping experience. I have sent you an email so that I can share the advantages with you in more detail and answer any questions you may have. Looking forward to speaking further! Dee, Shop Support
Can't seem to install it. I click on the "Add App" button and it goes blank! Please help out so I can install this for my store!
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're having difficulty adding the sales channel to your store. We can certainly look into this further, I have sent you an email so we can start to troubleshoot this. Looking forward to assisting you. Dee, Shop Support
I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.
Hi, Tried to install the app, unfortunately, got the same 404 error that everyone else. Looking forward to the error getting fixed and try the app again. Thanks.
Hello, we appreciate you taking the time to review the Shop app. We can absolutely take a closer look into this. I have sent you an email so that we can continue this conversation. Looking forward to helping you with this! Dee, Shop Support
Hi! I tried installing this on my shopify site today and it just kept rolling to a 404 not found page on my site. Would appreciate some help with this. Thanks!
Hey there, thanks for taking the time to review the Shop app. This is something we can certainly look into. I have sent you an email so that we can continue this conversation. I'm looking forward to supporting you with this! Dee, Shop Support
HI! When I try to install the app its goes directly to my 404 page not found. Not sure why? Can you help?
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
I installed the Shop app a week ago. My business is still not showing up on the app. I have called in twice and talked with two different support people. The issue has not been resolved.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Looking forward to hearing from you! Brian, Shop Support.
Setup everything as needed. Store not appearing in Shop App. Please help!!! Not sure how to proceed as there is no contact info.
Thank you for writing your review and I'm sorry to hear that you're not able to see your store in the Shop app. Please be aware that it can take up to 24 hours for your store to appear in search results after you have set everything up, but there are other things that may prevent your store from appearing. Your store must be on a paid plan, be using Shopify Payments to process payments, and have Shop Pay enabled. You'll also want to make sure that you have made products available to purchase on your store and that the password page is disabled. More information on eligibility criteria can be found here: https://bit.ly/3gdrtv4. If you believe you meet all of the criteria listed above and have set up everything correctly, but are still not seeing your store appear, please reach out to our support team directly: https://bit.ly/2AWw5VA. They'll be able to authenticate you on your account and take a closer look at why your store may not be appearing. -Victor, Shopify Support
I received an email from shopify to recommend I install the shop app. I did so, and then realised it is for US and Canadian stores only. perhaps shopify shouldnt email UK customers with misleading information!
UPDATE (June 2021): I am just writing to provide an update that the Shop channel is now available to merchants in the UK and Australia as well as those based in the US and Canada. More information about the Shop channel can be found here (https://bit.ly/3gdrtv4) and any questions about the channel can be asked to our support team via the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support --- Hi there. We're sorry for the misunderstanding. The purpose of the email you received was to notify UK merchants that the 'Track with Shop' button will be added to all UK stores' Order Status Pages between October 15th and 19th, 2020. There is no action required at this time unless you want to opt-out of this free service. Here's how 'Track with Shop' works: After completing a purchase, the 'Track with Shop' button prompts customers to track their order with the Shop app. Once a customer downloads the Shop app, they'll get automatic order status notifications and real-time delivery updates to help merchants save time and money on customer support. To clarify, the Shop channel (which you downloaded but is currently not supported in the UK) allows merchants in NA to customize how their store looks in the Shop app. If you have any questions, please reach out to us directly at [email protected]
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