Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
3.6
feedback
521
chart
#691
All reviews
Rating Breakdown
Review RSS Feed
Feb. 12, 2024
We have been using the POS system for 5 months now, along with the Wisepad 3. It's a terrible device. Every time customers want to pay, a mandatory update has to be performed, which can only be done if the battery is above 50%. Moreover, an update takes as long as 10 minutes. So, think carefully before purchasing this product with a Wisepad.
Hi there. We appreciate you taking the time to share your concern. I can definitely understand how a mandatory update every time a customer wants to checkout would be alarming. In this case, feel free to contact our support team directly so that we can investigate further: https://shopify.link/VRd6. -Mac, Shopify Support
Dec. 22, 2023
What a scam cant even cancel this POS App and subscription
Thanks for your review. It sounds like you are experiencing some difficulty with cancelling your Shopify POS app/subscription. We have some information here about how you can manage your POS subscription: https://shopify.link/QDjv. If you would like to close your Shopify store completely, then you can follow along with the instructions on this page here: https://shopify.link/8Rvz. Feel free to contact our support team directly if you require further assistance: https://shopify.link/VRd6. -Rick, Shopify Support
Nov. 16, 2023
We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.
Store
My Store
Using app
3 months
Thank you for your review and providing your feedback. I have gone ahead and provided your feedback to our team as we are always looking at ways to improve our platform and ensure our merchants are able to run their business with ease. -Emily, Shopify Support
Oct. 28, 2023
This is by far the most anoquated and difficult system. Furthermore Shopify should catch up with the times as people have been requesting desktop and pc option since 2016 and earlier. They force you to buy their equipment and it is a joke at best. The industry has moved on from this crappy equipment and so should shopify. Many of shopifys own aps do not work with POS and processes are aweful. We have tried everything to try to get their support but keep getting run around and being told this is not normal issues. LIES
Hi, there. Thank you for taking the time to leave us a review for Shopify Point of Sale. We're always eager to collect feedback regarding our products, so we can continue to provide world-class quality to merchants across the globe. I wanted to s suggestthat you reach out to our Retail Support Team using the phone number you can find under the 'Support' Tab in your POS App. These folks are specialized to provide support to our POS Merchants, and are happy to receive any specific feedback you would like to share that can help us improve our apps, and our Point of Sales system overall. Thanks! -Imogen, Shopify Support
Oct. 18, 2023
We shifted from Intuit POS to Shopify POS as recommended by Intuit. Unfortunately, customer service support is very poor with this company. We seek help concerning Shopify Payments for a year ago and was never resolved. We gave-up and used paypal & amazon pay for all our credit card and online transactions. SAD to say but we have to go back in dealing with Shopify customer service who does not render the necessary services to make our business grow. It seems that everyone in shopify customer service is very irresponsible in resolving important issues of their sellers/subscribers. TO INTUIT.... why did you entrust us to Shopify.
Thank you for taking the time to share your experience. I'm sorry to hear that our team hasn't provided the level of customer support we intend to offer. Part of Shopify's mission is not only to help people start and run a business, but grow their business too. If there are features or services necessary to your business that Shopify is missing, please let us know so we can relay your feedback to our developers for consideration in future updates. We want to ensure that any current issues are resolved as well, so please get in touch with us via the Shopify Help Center so we can investigate any support tickets you are still waiting for a resolution on: bit.ly/2AWw5VA. -Sophia, Shopify Support
Oct. 16, 2023
I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.
I appreciate you sharing this with us. If you're using Shopify Payments, payouts do not happen on weekends or holidays, but will typically happen on the next business day. While banks can take 1-3 business days to process a deposit, it certainly sounds unusual to be waiting 8 days. Further investigation is required to determine what caused the delay, and the team handling your ticket will follow up with you as soon as they have more information. Regarding the QuickBooks connector, I believe you're referring to a third-party app. I recommend reaching out to the app developer if you haven't already, as they should be able to assist you with syncing your information accurately. -Sophia, Shopify Support
Oct. 6, 2023
Eventhough it is the native app for shopify, it has recurrent connectivity and sincronization issues with barcodes and inventory It is unpractical that only certain hardware is available for use with the app, and that this hardware is unexistent outside certain countries or extremely expensive. It makes no sense that my current computers cant be used, and im forced to use tablets of mobile devices. This issue, next to the associated hardware makes scaling extremely expensive, and opening new venues implies purchasing the expensive and selective associated hardware. Finally subscription costs are expensive, charging 80USd for being able to associate sales with employees. This should be a basic feature of the app, included with the plus 1000USD i pay monthly for shopify
Hey, Harumi! Thank you for taking the time to write your feedback on our Point of Sale channel. We appreciate your insights regarding the hardware availability and subscription costs. Please rest assured that your concerns will be shared with our development team for further consideration. We value your input as we aim to improve our app and address the common challenges our merchants encounter. As for the connectivity and synchronization issues with barcode and inventory, we would love to learn more about them and help you find a solution. If you're open to it, you can visit our Help Center to speak with our support team: https://shopify.link/WJna. -Summer, Shopify Support
Sept. 17, 2023
TERRIBLE APP, doesnt work in PC only in expensives equipments
Thanks for writing a review and sharing your feedback. If you are unable to use the application, I would suggest trying to open the app from a separate browser. For example, if you are using Safari - try using the application on Google Chrome. If you continue to experience issues with the app, I encourage you to reach out to our live support to have a further look into the issue: https://shopify.link/dnwy. -Ollie, Shopify Support
July 25, 2023
Terrible system for retail. While Shopify has an excellent ecommerce platform their POS is lacking many basic features, is very limited as to what can integrate and the hardware is simply junk. Their card readers never stay connected, they never have hardware in stock so be sure to buy 2 of everything when they do have it or you will be forced to do manual card entry at an inflated fee as well as adding time to every card transaction. The worst part is they do not seem to care to make any real updates. Every forced update they send just causes more bugs and more issues. We are currently looking for a new system due to their lack of performance.
Hello thesnackhut, thank you for your feedback. I'll let our Reviews Team here know about your feedback.They look into feedback from merchants and take it into consideration for use on our platform. As for the issue with the card reader, we would be happy to help if you want to share more details here. You can also reach out to the Retail Suppose to look into this for you. Supply chain is always working diligently to ensure we have our hardware in stock for our merchants.
July 23, 2023
Malheureusement la version gratuite est très maigre. Pourtant elle est partie intégrante de l'abonnement (pas gratuit du tout )
June 27, 2023
Can't edit custom products once you add it to the order, you have to delete the custom product and add it again. Needs a Windows or Web version. We need to use a desktop computer in our shop for different reasons and we have to run this app through Bluestacks (and it runs horrible) because there's no Windows native version. I cannot connect a card reader to it and neither a barcode scanner because Bluestacks doesn't support Bluetooth. What's so hard to make a Windows native app on the store? Many others would jump ship to Shopify POS if they wouldn't have to use space (maybe on a little desk) with an iPad next to their computer. It's so much more comfortable to use it with a keyboard and mouse when you have to type customer's name and custom products.
Hello androidez, thank you for submitting your feedback on this. I understand you are looking to make edits to custom products and use your POS app on a desktop computer running Windows OS. At the moment, this is definitely a limitation for our Point of Sale app. We would definitely recommend using one of our supported devices on iOS or Android. Our POS app is supported on iOS 13 or higher. Alternatively, you may use a device running Andorid OS 7.0 or higher. In the meantime, I have gone ahead and submitted feedback to our team about this and I would recommend checking out the Shopify Changelog for any future updates.
June 23, 2023
Why can't we choose the currency on the POS? I am in Canada but I chose to have my store currency in USD. When I am selling at an event, it does not give me the option to choose Canadian funds. Very frustrating.
Hi Vision K9 Company, thank you for submitting your feedback on this. To accept payments in the Shopify POS app with a Shopify card reader, your Shopify account and Shopify Payments account must have the same currency, location, and country settings. The POS app will use the same currency as your Shopify store. To accept in-person POS payments in multiple countries, you must create a separate Shopify store and Shopify Payments account for each additional country, unless your store is in the European Union (EU). More on this can be found in our help document on Setting up Shopify Payments for POS. I greatly appreciate your feedback on this as I know the team is always trying to improve the experience when using the POS and help make in-person sales fast and easy. I have gone ahead and submitted feedback to our team about this and I would recommend checking out the Shopify Changelog for any future updates on this.
May 24, 2023
Terrible experience trying to migrate my existing QB data. Don't listen to the sales people that will tell you how simple and automated the process will be. Two months later I'm doing it all myself the hard way. The hardware is all Apple so be ready to replace everything if currently a PC user. It's just like the regular Shopify platform in that several basic and obvious features are lacking and might only be overcome with another app. Want to save a customer cart in POS and later open it to complete the sale on a different pos device? There's an app for that. Update: I am a pro subscriber and know I can save the cart on one POS device, but it's not possible to reopen that cart on a DIFFERENT POS device.
Hello Tulsa Body Jewelry, thank you for taking the time to leave your feedback. We appreciate your feedback regarding your experience with migrating your existing QB data, please feel free to add any specific issue you may have experience with the migration. Regarding the hardware, we understand that our POS system is currently optimized for use with Apple and Android devices and not PC. If you have any features you are looking to see in the Shopify Platformm, please let us know and we will be happy to review your feedback, our goal is to make the platform fit our merchants needs. Regarding the "save cart" feature, we do offer with our POS Pro Plan.
May 16, 2023
You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees). Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.
Hello Seinde Signature, thank you for taking the time to share your feedback. I'll let our team know about your review .They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
May 14, 2023
Changed my pin to log in to Shopify settings, pos, but now I can't get into my pos go. What's going on? It's as if the Shopify settings don't connect to Shopify pos go. The Shopify pos for my iPhone doesn't work either. I log in then it asks me for the location and when I add the location and try to continue nothing happens. The screen doesn't move forward or backward. Left wondering, why am I spending and losing so much money with this company.
Hello Khaki's Beauty, thank you for leaving your feedback. We understand that you are not able to log in to the POS app. Here are the steps we recommend you follow: - Make sure the POS app is up to date on both devices, need to be 8.9.0 version. - Reset the app: 1.Go to your device settings 2.Scroll down until you find Shopify POS. Tap in. 3.You'll see Reset Account. Tap in. 4.There'll be a toggle that you can tap to reset all the app data + current logged in user. Tap the toggle. 5. [Force close the POS app](https://support.apple.com/en-ca/HT201330) + reopen. I know it has been a few days since you left the review, so iI hope you were able to get this fixed with our Retail Support.
May 3, 2023
we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.
Dear Luxe B Pampas Grass Wholesale, thank you for leaving your feedback. We appreciate your concerns and would like to address them: We understand that after downgrading from Shopify Plus, you were still subscribed to the POS Pro plan. This is expected, as downgrading your online account won't affect the POS plan. We don't change the plan from Pro to Lite without the merchant's consent and the same if it changes to the PRO. If you want to change your plan, it needs to be done under the POS channel. It won't change if you downgrade your online plan.
May 1, 2023
Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process. Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge). Only reason still have this app is it is a stitch-up for some Stocky app functionality :(
Hello The Combat Company, thank you for leaving your feedback. We appreciate your feedback about having our POS work on a computer. At the moment, our system can only be used on a device and cannot support working on a computer and I am happy to send this as a feedback for our developers. As for the Wisepad 3 reader, if you are having issues with the connection make sure that the card reader is at least 50% charged and the POS is up to date, which is 8.9.0. Please reach out to our Retail Support by sending your POS logs. We are here 24/7 to help.
April 8, 2023
Poor POS app. Researching other options after just a few months. Not physical location friendly. Time consuming to enter orders and can't use a computer for POS.
Hello bijoujeweler, thank you for taking the time to leave your feedback. Please feel free to add any specific issues you have faced or reach out to our Support team and we can look into these with you. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.
April 5, 2023
Do not use this app if: You deal with a lot of customers a day, this will add minutes to every transaction just adding barcoded items to the cart because it doesn't do it automatically once a product is scanned. You have lots of products with variants that you have to rely on checking the SKU a lot because they don't have barcodes, or the differences are not obvious in the title or photo. The SKU and barcode is not visible on the first screen when searching for a product. You have to click on each product variant to see the SKU number. Bummer if you don't pick the right one on the first or second try. ˜ Sadly, I really enjoy stocky so now I'm stuck with POSpro because they don't do them separately and now, I have to pay for another POS app on top of it. Sigh.. Note to the Shopify retail team: I suggest you pop into a couple of stores that use this app and process transactions for half a day at each, you will soon realise how frustrating it is. Also, why is POS not available on a web browser? We all have computers already, why are you forcing people to have to buy another piece of hardware?!
Dear Mollies Make And Create, thank you for leaving your feedback. We appreciate your concerns and would like to address them: - We have received feedback from many merchants about the SKU not showing in the product detail. Our developers have added the SKU section to the product page in their latest update. - We also received feedback about the barcode scanner and have sent it to our developers for consideration. If a product has multiple variants, the scanner will bring up a list so you can choose which variant you want to add. - At the moment, Stocky is only available for the Pro Plan as part of the feature. However, Shopify now has a section to create POs from the admin without any additional fees. - We appreciate your feedback about having our POS work on a computer. At the moment, our system can only be used on a device and cannot support working on a computer.
March 15, 2023
They just lost me as a customer by forcing an update which makes it mandatory for customers to have both phone and email when doing a delivery order. They made up a story about it being for security however the website rules are either a phone or email and it works just fine. They also suggested I make up email addresses to get past a screen that stops you proceeding which I am going to refer to the ICO as that's essentially using fake data , tut tut Shopify! They are looking at their developments in a completely isolated manner and not considering all cohorts. We've lost thousands this week as it's Mother's day and we can't see a high % of our customers. They need to get a handle on their rogue Devs.
Hello Time for Flowers, thank you for taking the time to leave your feedback. We understand that the new feature to add customer details is not helping your store sales. I also wanted to let you know that this new requirement is only for the "ship to customer" option, you can still accept sales without inputting the customer's details. I'll let our developers know about your feedback.They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!