SmartrMail Email & SMS
Grow BFCM sales with Email Marketing, Popups, Newsletter & SMS
Rating
4.6
feedback
294
chart
#316
All reviews
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Dec. 26, 2025
THEY HAVE NOT VERIFEID MY ACCOUNT, AND CHARGING ME PAYMENT EVERY MONTH OF $65.93. THAT'S SO WRONG. I HAVE NO IDEA, WHERE THIS COMPANY IS LOCATED, AND WHAT TYPE OF LAW THEY ARE FOLLOWING.
Hello - We have not been able to reach you to either by email or by in-app message to get the required information to verify your account. When the free trial expired you were charged as is normal for trial periods. If you could please reply to our requests for verification I'm sure we can resolve this for you. It is important that we verify SmartrMail users to ensure the best delivery rates for all of our subscribers.
Dec. 19, 2025
Do NOT use Smartrmail Enhanced. I used this app for years without problems. I got a pressure sale and BIG promised of how they were going to bring in big money for me. The email automations they created had nice designs. However, they used AI to generate content, which caused errors (linking my business incorrectly, wrong address, most importantly wrong branding, etc), they lost 26000 email accounts, promised deadlines they could not deliver and did not deliver on, AND their recommended products feature glitched over and over again for months and the issue never got resolved. All in all these "supports" caused loss of business and customer reach. I asked for and was promised a refund for the loss of email addresses, etc. They then claimed they could not see the charges that had gone through every month. I shared screenshots with them of the charges, and they claimed that this was not sufficient proof. i spoke with shopify and they said this is the best proof I could give and they app had avenues to find out about the charges. Don't invest in "help" from Smartrmail enhanced.
This is not an accurate portrayal of what SmartrMail and SmartrMail Enhanced services provide at all. You reached out to us prior to the holiday season for recommendations on how to boost sales and we offered to create email automations for you to automate weekly newsletters and follow up with customers. Neither the templates nor any content were generated with AI and the wrong address and branding were not included in your templates. The recommended products did not glitch, there is a difference between what products will be displayed to a customer vs what will be displayed in a test email sent to the account owner who doesn't have a purchase history that would contribute to what products are recommended. No email addresses were lost and we spent a great deal of time helping you to restore lapsed subscriptions that had been removed so that your emails were only being sent to the most engaged users in order to maximize the return on your investment in email marketing. There are humans behind the scenes here, not bots, so it is true that a deadline may slip past us occasionally and we're sorry you were impacted. We do apologize for the technical difficulties we encountered with the refund. These are now resolved and a further refund will be processed today.
June 19, 2025
Amazing app. Does everything we need for my website. So helpful to increase my sales too and good customer support! :)
June 10, 2025
Amazing app. It does everything I used to have to do manually. It takes such a load off me. Very simple and intuitive to use. The staff is great too. I had an issue and they jumped right on it. Definite 5 stars on this one.
April 16, 2025
Awesome app and an even more amazing team. Jesse is my rep and he is extremely helpful, always ready to assist and super friendly and easy to deal with. I look forward to building a long term relationship with this company. Thank you.
March 25, 2025
The customer service with this app is personal, professional and efficient. It is also very quick. I had some issues with setting my currency correctly for my region and the queries were dealt with promptly and efficiently.
Jan. 30, 2025
Amazing App. Peter and Sourabh helped me out a ton. love the simplicity of it.
Jan. 27, 2025
I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys
Dec. 9, 2024
Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.
Hi there. My name is Peter, and I’m a Customer Success Manager at Smartrmail. Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously. At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed. After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024). This was then disabled at 8:12:56 on December 9th, 2024. During that time, an automated email went out to your subscribers, as intended by activating this feature. To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action. That said, we will still review the onboarding process to ensure all steps are clear to our users. We are happy to share all this variable data with you and Shopify. If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency. Thank you, and Happy Holidays! Peter
Dec. 4, 2024
Had a few issues setting up a Xmas/New Year Notification Pop-Up and Yasmine came to the rescue & sorted it out in no time !!! Great assistance & Service
Nov. 28, 2024
AMAZING AMAZING AMAZING. It has been such a pleasure working with this team - especially Jesse and Mrunal. This is a completely different experience to what I have had with other email marketing apps, the process was extremely smooth and professional and any queries or concerns I had were very quickly answered or solved. Jesse was super responsive and really made it a stress free and enjoyable experience. I feel like I have finally got some really great looking email flows and I would strongly recommend them to anyone wanting to get to the next level with their email marketing.
Sept. 10, 2025
The Smartrmail team has not only built a powerful app that covers the entire spectrum of e-commerce from A to Z—it also stands out thanks to its superb customer service. We received in-depth advice and felt we were in professional hands at all times. That's hard to find these days! You rock!
Nov. 15, 2024
I am not new to marketing, but I am new to email campaigns and setting up my own website. I had a few challenges setting up the foundations to make everything work between my domain host and automated workflows, and SmartrMail's technical team responded quickly, expertly and in terms I could understand. Thank you SmartrMail!
Oct. 25, 2024
Very helpful with customer service and quick to respond to issues. The app itself is very easy to use but sometimes we non-techies need a little assistance. Glad to know we can get good service when we need it.
Oct. 1, 2024
Aug. 6, 2024
SmartrMail is an excellent choice for small and medium-sized Shopify stores. It's user-friendly and offers great features like customizable templates and automation. The standout is their exceptional customer support, always responsive and helpful. Highly recommended for any business looking to enhance their email marketing with ease and reliability.
Aug. 5, 2024
This app does everything as advertised and the staff is very helpful. We have been working with Jesse on the setup for our business and he is very knowledgeable and also works extremely close with us, even staying in communication over weekends. It feels as if Jesse really cares about the growth of our business and we are excited to continue to work with him and see the results!