All reviews

Rating Breakdown

  • 5
    90% (267 ratings)
  • 4
    6% (17 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 100% (296)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 23, 2022

Only the best app for a small shop to send newsletter. Free plan is great for us and have lot of features ! Highly recommended

Using app

Over 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Bonjour aux Frères CBD! 🪴 Merci pour votre avis, nous sommes heureux de savoir que SmartrMail vous plait et que notre plan gratuit vous permet d'envoyer facilement vos emails. N'hésitez pas à nous contacter si vous avez la moindre question 😊

4 / 5 Share

Sept. 20, 2022

The trial was great because you get ALL of the features of the app now that I have signed up for an actual plan I feel like you shouldn't have to pay for the unlimited plan in order to get the abandon browse automation. I just think it is a bit excessive to be paying that price to get that one feature added. I think 19.99 may be a bit much. Time will tell if it's really worth it.

Using app

25 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi KNP Creations! ✨ Thank you for your feedback. We're glad to hear that you liked your trial. I can understand that not being able to use browse abandonment emails without being on the unlimited plan can be frustrating. If SmartrMail's pricing does not fit your current budget, feel free to email me directly at [email protected] and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail. Kind regards, Nicolas

3 / 5 Share

Sept. 9, 2022

Great except for these issues: 1. When I duplicate a newsletter, the size of images and border colors of buttons are different from the original newsletter. I've reached out several times and have been told to create from template. What is the purpose of the duplicate newsletter feature then? 2. When I duplicate a newsletter, it doesn't appear in the "Drafts" tab.

Using app

About 1 year

Total reviews

2

Average rating

4.0

Developer Reply

Hi Seek Shine team! ☀️ Thank you for your feedback, it looks like you experienced an issue with the "Copy as draft" option. The behavior described here is not the way SmartrMail is supposed to work, thank you for reporting this. As mentioned by our team through our in-app chat, this issue in your account was fixed on the 11th of September, allowing all your future "Copy as draft" actions to work as expected. If there's anything else we can assist you with, please feel free to let me know. Kind regards, Nicolas from the SmartrMail team

5 / 5 Share

Sept. 7, 2022

J'ai utilisé cette application pour segmenter mes clients en fonction de leurs commandes et effectuer des workflows ! Elle est top ! Je la recommande !

Using app

About 1 month

Total reviews

2

Average rating

4.5

Developer Reply

Bonjour à toute l'équipe de Cloud Vapor 💨 Merci pour votre avis, nous sommes ravi que SmartrMail vous aide a segmenter vos clients. Nous vous souhaitons beaucoup de succès avec vos campagnes d'email!

5 / 5 Share

Sept. 3, 2022

This is my first experience of using an email marketing app. So far, so goo, and lots of helpful tutorials.

Using app

13 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your review William & Irene 🛋️ We're currently in the process of shooting many more tutorials, and I hope that you'll find them as helpful as the ones we already offer. Have an amazing day ahead ☀️

4 / 5 Share

Sept. 3, 2022

Good app, good customer service. Try it out, I do not know what else to write. May god save the queen.

Using app

Over 2 years

Total reviews

12

Average rating

2.2

Developer Reply

Hi B.Different Clothing 🧥 Thank you for your feedback! We're glad you appreciate our customer service. And may god save the queen 👸

5 / 5 Share

Aug. 31, 2022

I switched from Mailchimp to Smartr because to save cost. I tried the trial version for a week and found that it had all the options I was used to on Mailchimp. The newsletter builder is not as neat and flexible but it does the job and you can compose fairly attractive emails using it. The automation options are quite thorough with lots of pre-designed templates/themes. The rest of the stuff is a bit simplistic but it covers all the basis for me. Smartr is a great choice for small businesses that want all the basic functionality without breaking the bank.

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback Bear Necessities team 👜 We're glad to hear that you have been able to find everything that you were used to with MailChimp without having to break the bank 🏦 We're looking forward to sending more emails with you!

5 / 5 Share

Aug. 29, 2022

Yasmine was a very helpful customer service. Shes helped me with all the questions I got. Will spend some time on this app. I switched from Privy.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Verreal Boards 🛹 Thank you for your feedback! I passed on your feedback to Yasmine today. We wish you all the best with your email campaigns 🏆

5 / 5 Share

Aug. 23, 2022

This app is SOOO good! It is easy to use and allows me to create eye catching newsletters. The BEST part is the staff. They are extremely quick to help and to also give you tips to help you use the app to grow your business. I do not typically write reviews, but I had to for this. EnJunaya, Zuhuri Beauty

Using app

10 months

Total reviews

3

Average rating

4.0

Developer Reply

Thank you so much for your feedback Zuhuri Beauty 🧴We're always happy to help! Feel free to let us know if there's anything else we can help you with 😊

5 / 5 Share

Aug. 8, 2022

I am testing this app and it seems to me really well done. You can safely get started with the free plan!

Using app

19 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Hi Universeplanners Team 🗓 Thank you for your feedback! We'll remain available if you have any questions 😊 Happy Sending!

5 / 5 Share

Aug. 2, 2022

We are using SmartrMail for our website pop-up, a few automated messages, and our quarterly newsletter. It has been seamless and easy to use. Everything works great so far!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you KeyMaster Keyboarding team ⌨️ We're glad to hear that you found the app intuitive and user-friendly 😊 Looking forward to sending more emails with you!

5 / 5 Share

July 29, 2022

Great app and very easy to use once you understand how WYSIWYG (what you see is what you get) works. We learn new tricks every day and it certainly is driving additional revenue we otherwise would not have gained. Highly recommend!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your amazing review Soup du Jar 🥄 We're glad that SmartrMail is helping you to get more sales from your email marketing campaigns. Feel free to let us know if there's anything we can help you with!

5 / 5 Share

July 17, 2022

Just installed this app, going to try it. I had email marketing apps before which I didn't like. Hopefully, I will have a positive experience with this app.

Using app

3 minutes

Total reviews

40

Average rating

5.0

Developer Reply

Welcome to SmartrMail By Baano team! 👗 We hear this a lot as many email marketing apps can be overly complicated for the exact same features. We built SmartrMail with the aim to make email marketing as easy as possible so you should be able to find everything that you need within a few minutes 😊 If you happen to have any questions, feel free to reach out to our support team ([email protected]) and we'll be happy to assist you as quickly as possible. Happy sending! 💌

5 / 5 Share

July 9, 2022

We use it to send some newsletters and it works very well. It is very easy to use and to observe analytics. It' s recommendable.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Kybun team 👞 Thank you for your feedback, we're glad to hear that you like our newsletter composer! Make sure to let us know if you have any questions 😊

5 / 5 Share

July 7, 2022

Fantastic app, really easy to use and integrates well with Shopify. looking forward to testing out it's full potential.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Gillytots team 👧👕👦 Thank you so much for this awesome feedback 🎉 Should you need any help, do not hesitate to contact us anytime you need 😊

5 / 5 Share

June 20, 2022

Es una aplicación muy sencilla de utilizar y muy práctica para los emprendedores, la recomiendo mucho.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

¡Hola equipo de Mostropi! 🐼 Nos alegra saber que encuentra nuestra aplicación fácil de usar. ¡Esperamos poder ayudarlo a enviar más correos electrónicos en el futuro! (P.D: ¡Amo amo amo amo tus diseños! )

4 / 5 Share

June 3, 2022

Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.

Using app

2 days

Total reviews

1

Average rating

4.0

Developer Reply

Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!

5 / 5 Share

May 29, 2022

This app is very user-friendly and has been a successful tool in getting customers back to our store or making purchases in our online store. We highly recommend it.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review YEG Exotic 🥤 We're thrilled to hear that SmartrMail helped you get customers to come back and purchase again 😊

5 / 5 Share

May 27, 2022

We have just started to use SmartrMail for our cart recovery emails sequence and for maintaining our email list, but so far first impressions are very good. The software is very straightforward to use and easy to set up email sequences, very user-friendly. There are a number of features which for the cost of the service are very welcome and which I don't think you get in other apps which cost more and are not as closely integrated into Shopify as SmartrMail is. For example, the ability to issue personalised discount codes from an email sequence. We did have a few problems getting going, but the support from the team is very responsive, even if you are just starting out with the free plan (which, by the way, gives you excellent access to the feature set and you can feel you can really start using the software to the full from Day 1 without hitting some immediate need to upgrade). All in all, I think this app is going to be the perfect tool for us to meet our needs for mainataining our subscriber email lists and conducting mailings to that list, as well as, as I mentioned, doing things like automated cart recovery emails. Another feature I am sure we will be using is the way the software will let you segment your customer list, and only send out emails to selected segments if you want to. So with this app you won't have to treat everybody on your email list exactly the same way. This opens up some really interesting marketing possibilities. As you can tell, we are quite excited about the possibilities this app is opening up for us, which we have only just begun to explore. In conclusion, based on experience so far, we would recommend this app, based on the features it offers, and the value for money aspect (you are not going to get hammered with massive extra charges once your email list starts growing beyond a certain point, which is a problem we found with most other providers).

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hi WorthyDeal team ✨ Thank you so much for your detailed review. I passed it on to our team today. That's correct, we strongly believe that stores of every size should be able to use advanced automation capabilities, which is why we do not limit their use as much as other apps do. Looking forward to seeing you set up even more automations. Have an amazing day ahead! ☀️

5 / 5 Share

May 19, 2022

The app is great once you get the hang of it. The customer service is 2nd to none, they are always there to help you when you need it!! Thanks for everything Moe!

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review Perpetual Ribbons team 🎀 It means so much when a long-time user sends us this type of feedback 😊 Looking forward to helping you with your email marketing campaigns for many more years!