Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#7,481
All reviews
Rating Breakdown
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Aug. 24, 2022
Poor support they do not respond to messages. Very Poor app performance. We have scheduled text campaigns and 50% of our consented customers do not receive text messages. We are charged for messages the platform is not sending. We have tested with several phones no messages are received. This app is falsely showing sent messages. Scammer app that does not sending text messages. I wish i could give negative stars
Hello, Thank you for reaching out. We are very sorry, it is not our intention to miss your outreach and we sincerely apologize for any inconvenience caused. Indeed we can assure you that our service is not a scam and we are more than happy to further assist and review your concern described. A member of our team has reached out directly and we look forward to hearing back from you. Kind Regards Yotpo SMSBump Support Team
Aug. 24, 2022
Customer Support was very responsive in a quick, timely manner and assisted me with everything I needed.
Aug. 24, 2022
Iven helped me out at 4am and got my account going. I can't give it a 5 yet because I need to see the app in action. But the support team was 5star quality
Aug. 24, 2022
Seems great so far, and customer service is very helpful. I haven't used e-mail marketing yet, but will update my review when I do.
Aug. 23, 2022
Rosen was so helpful in assisting me with the app and getting it set up! I couldn't have asked for a better agent! Thank you!
Aug. 22, 2022
was very helpful! they helped me fast and did theyre part in getting my account verified! i really appreciate the help!
Aug. 23, 2022
This app is the worst. I'm writing this so drained after another glitch in the app has caused a text to go out at the completely wrong time which will probably result in so many unsubscribes and customer issues. I've given this app so many changes and I'm just done. Definitely switching to a different SMS provider this week. If you have the chance to do that from the beginning, do it and avoid the headache from SMS Bump. UPDATE: I just want to make sure that people know that in addition to the app being useless, the creators are dishonest. The response to this review says that they can already see someone has reached out to me since leaving this review regarding my issues??? NO ONE from this app has sent me a single message since I left this review. They must just automatically say that in all review responses to save face in front of other Shopify users. No integrity at all.
Hello, Thank you for reaching out. I sincerely apologize for any trouble you are experiencing. We are more than happy to assist you! I can see that one of our team members has reached out recently to help further resolve this for you. We look forward to being in touch. Kind regards, Customer Care SMSBump ----------------------------------------- UPDATE: Hello, After multiple attempts of reaching out, unfortunately, we were unable to get in touch with this user to further assist with the issue described. It seems they are not responding to our outreaches. However, we would love to further assist with their account and we welcome them to reach back upon our attempts to follow up. Kind Regards SMSBump Support Team
Aug. 21, 2022
Just started using the app--so far I've had great customer service. Very efficient. Also for the SMS and emails there is great customization ability for the messages 10/10 so far.
Aug. 21, 2022
I've been using this app and it helped me with backend marketing very well. Nice ROI. and great support when you meet trouble when using it. Thanks!
Aug. 21, 2022
Great app, great support, guys are helpful and they are replying very fast, A lot of features in the app
Aug. 21, 2022
A very necessary application in shopify marketing. Intuitively everything is clear, but if you have questions, support quickly answers them)
Aug. 20, 2022
great service by Fhoel C! Glad that this platform will help with sms marketing. I love a customer friendly app
Aug. 20, 2022
The app it’s pretty good it will help me to recover my abandoned card to send message to my customers on them phone which is amazing & customer support it’s divine absolutely pretty awesome.
Aug. 20, 2022
Au moment de la vérification de mon compte pour les règles RGPD j'ai eu affaire à une assistance de qualité : rapide et efficace.
Aug. 20, 2022
I'm not a tech person and found it a bit challenging to figure out things on my own and searching for the information that might help me. Reached out to support for help in a few cases and was successful with the information they provided and the extra tips they gave was wonderful information to have.
Aug. 19, 2022
I havent ran into any issues yet, i am very new to this app but im very sure customer service will be able to assist, fast and efficient, and have great attitudes in the process.
Aug. 19, 2022
"Great service. Not only resolved my issues but also provided extra helpful knowledge-based articles which can really benefit me in the future. Thanks, Iven
Aug. 19, 2022
Great Customer service, Very Patient, Rep Named Lord R Helped me fix my page by sending me videos and screen shots ....Amazing Service
Aug. 19, 2022
great customer service, congratulations to yotpo. We've been working with them for over 3 years now.