Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#13,851
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July 23, 2020
Nice app that is highly effective, and really nice customer service (Harry) that helped me a lot. Keep up the good work guys!
Thank you for your review! It means a lot to us and we really appreciate it 😊
July 23, 2020
Very good this application helped me a lot, I was very alive and they helped me in less than 1 minute, one of the fastest sports I've ever seen
Thank you for your review! Good customer support means a lot to us and we are doing our best to be quick and help as much as possible.
July 22, 2020
amazing customer support :) guided me through from start to finish setting up my SMS BUMP marketing
Thank you for the nice words!
July 22, 2020
For a customer service based app, where is the customer service? Couple issues that have been recurring for me. (In my niche there tends to be a lot of abandoned carts, and they get recovered.) Problems: 1. I have had multiple instances where my customers have purchased and then they receive the first abandoned cart text. It also shows there has been a purchase amount. Put yourself in the customer's shoes... you just received an email confirmation for the order and also a text saying that you left your cart abandoned.... ? 2. Texts (my replies to my beloved) are not getting sent through, causing my customer service team extra work for something that is a basic function. Thankfully my customer service team is A+ and our customers are super understanding. Proposed solution: 1. Somehow do not send customers who have purchased these texts.. Merge profiles, take into order amount, do whatever it takes.. just please don't confuse the customers. 2. Reply on the chat. It's currently a non-holiday 7/22/2020 at 4:30 pm. Hopefully it's some sort of glitch (as I have to keep relaying to my customers) that can be fixed soon.
Hello there! Stoyan here from the SMSBump team. Thank you so much for taking the time to leave a review. We're sorry to hear you didn't have a more positive experience. I noticed that a support representative of ours has already contacted you in regards to resolve your issues. We look forward to your reply and hopefully, we will continue working together. EDIT (4th AUG): We've been in contact with the customer and hopefully now everything is working as expected. Waiting for feedback from the client. EDIT (17th AUG): The customer has contacted us with other questions and we've answered all of them. Looking forward for an update here from the customer.
July 22, 2020
An incredible app. I Already used it before on my other stores. The amount of ROI is INSANE! The support is also very helpful, friendly and fast! Thanks a lot!
Happy to see you are happy with our app and the results you are getting. Enjoy using SMSBump! 🤗
July 22, 2020
Happy with this app, great customer service too! Really cheap to send messages too!
Thank you for your review! Happy to see you were happy with our customer service 🤗
July 22, 2020
I'm happy with this app, it pays for itself in the revenue it generates, it doesn't quite deliver what some of the promotional videos claim but it does deliver. As it is free app with the exception of the actual messaging cost, there is not much to complain about
Thank you for your review! If you have any questions or want to know how you can get the most out of our app, make sure to check our blog or contact our support team :)
July 22, 2020
Great service. I was walked through the entire setup process. I would highly recommend this app to anyone looking to get started with text message marketing!
Thanks! Happy to see you are already set up and ready to do. Nevertheless, if any questions arise, feel free to contact our support team :)
July 21, 2020
Very Helpful and excellent serivce. 5 Star by SMS bump sms + mms marketing customer service represtative team. Thank you
Thank you for the nice words! We really appreciate it 😊
July 21, 2020
This is one of the most useful apps that I have used. It is very good to help increase sales because with its features. Increase conversion and sales very quickly. Thank you.
Happy to see you are getting results! If you have any questions, feel free to contact our support team :)
July 21, 2020
Very helpful. They reply within minutes :) Would definitely recommend this app for anyone trying to grow their business
Thank you! 🤗
July 20, 2020
User interface is very friendly, the setup youtube video is vastly informational and simple. Customer support seems very kind at first glance, and I hope I will not need to bring up any issues with them. Just starting, but they seem to be a very strong platform!
Thank you for the nice review. If any questions arise, feel free to contact us!
July 20, 2020
I would give this APP 10 STARS if I could. The support was very fast and extremely friendly! Instructions were very clear and specific. Not to mention the effectivity (if that's even a word) in marketing!
Wow, thank you for the kind words. The whole team appreciates it 🥳
July 20, 2020
Their support team made the process easy to setup. Excited to get it started and see what SMSBump can do for my site!
Happy to hear our support team helped you! If you do have other questions, you can reach us at any time 🤗
July 29, 2020
Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over. Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app. However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns. I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team. Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance. I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.
EDIT (4 AUG, 2020): Thank you for the additional details in the review. We are working towards improving the import list button for not approved merchants and the changes will be out really soon. As for the segmentation - actually, by the end of the week we will push out new segments page (some filters will have `between dates` functionality), which should be able to improve your work routine. I hope those adjustments will help you get the most of our product! --- EDIT (27 JUL, 2020): We were in contact with the customer, and we successfully uploaded the list they provided. Looking forward to continue working together with the client and resolve any future issues they have. ---- Original reply: Hello there, Stoyan here from the SMSBump team. I checked what happened here, and it seems that this was a misunderstanding, which I hope together we can resolve. We've discussed this with the team and if you decide to give us another shot, we will be more than happy to help you get the best of SMSBump. I believe that we've already initiated contact with you in order to resolve this, so we're looking forward to your reply. Thanks!
July 20, 2020
Great sms app. I can reccomended. Advanced sms marketing with analytics. App not cheap but function can be on 900% ROAS.
Thank you for the review. Happy to see you are getting over 900% ROAS! If you have any questions, feel free to contact our support team!
July 19, 2020
Just installed the app and my account needs to be validated. The customer service is great. They gave me thorough details on what needs to be fixed, also quick response. Great customer service.
Thank you for the kind words towards our customer service. We really appreciate it :) If any questions arise, please do not hesitate to contact our support ninjas again!
July 19, 2020
Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!
Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience. We checked your case, and it seems that you were automatically charged mainly because you left the Auto Recharge option active on your profile. We've contacted you a couple of times to show you how you can disable it. We even disabled it manually on our side, so you don't get charged additionally. In addition, we've contacted you so you can get a refund on the money that was not used. However, as of now, we've not received a response. We look forward to resolving all your issues and if you are willing to continue working with us, we will be happy to show you how yo can get the most of our app. Regards, Stoyan from the SMSBump team. EDIT (4th AUG): We've contacted the customer and explained the situation, we are waiting for feedback from them. EDIT (17th AUG): We are still waiting for feedback from the merchant.
July 19, 2020
The app is not working, tried to reach support in 3 different times, got excuses, upgraded to a bigger package for functionality, still don't work. The App was used to be good, not anymore. seems they don't care.
Hello there! Stoyan here from the SMSBump team. This review is a bit confusing to me, as I checked the history and it seems that we've responded in a timely manner to all your questions, the last one being from 3 days ago. Is there something else we can help you with? Looking forward to your reply. We would like for you to have the best experience possible with our app, so please let us know if there is something that you are missing or not working. Regards, Stoyan. EDIT (17th AUG): We are still waiting for feedback from the merchant.
July 18, 2020
had a problem with my phone number, contacted chat and, it was fixed in just a couple of minutes. Thanks
Happy to see your issue was resolved. If you have additional questions, feel free to contact us again :)