Spocket: USA & EU Dropshipping

Aug. 29, 2020

Hope no one decides to cancel because they will make it IMPOSSIBLE to cancel and STEAL your money. Thanks a lot for that.

Aug. 28, 2020

This app is not meant for you to make lots of money. It is designed to make the app owners and suppliers money. You have little choices in products and the prices are typically set at a percentage that prices you out of the market. The plan prices are average, I can't say they are super expensive or cheap. They don't properly vet the suppliers as many of them are simply dropshipping products as well, communication with many of them was more difficult then it should have been (2-3 weeks) and when you inquire about this to Spocket, sometimes I wouldn't hear back from them at all!? In the end, I would have to send follow-up emails to Spocket to remind them.. There IS money in dropshipping but this isn't it.

Aug. 26, 2020

The items are too expensive. I would not be able to make much profit. Once I changed to shipped from UK (because I don't want long shipping time) there was almost no items left.

Aug. 17, 2020

I used this app for the free trial only. I went to go cancel on the last day of the free trial they had charged my card. There is no phone contact i had to email and never was refunded.......

Aug. 16, 2020

Every company's greatest assets are its customers. You would expect even the starter package would give you access to support, after all, more than 30% of clients choose to invest instantly after chatting live with a support agent, who helps them decide if your service is really what they need. Spocket limits chat support to pro and empire users which is why we had to give this a one star. The supplier discloses a 3-5 days processing time and the order fails to even be updated to "delayed" after this time limit expires. Mind you the order still remains as paid with no information on when this is expected to be fulfilled to this day. Additionally, if you wish to bulk delete all products at once, you do not have this option in-app in an event you wish to terminate your partnership. We are willing to work with Spocket after we see these changes implemented. In order to protect our customer's interest, our relationship with Spocket will seize until further notice.

July 20, 2020

Customer support is practically non-existent. It is a decent system unless you have ANY issues (which you always will with dropshipping). Unless you have an upgraded plan, the only way to reach support is through email which they do not respond promptly to. Very disappointed.

July 20, 2020

There's nothing worth promoting. Low Inventory. I'm not spending Ad money promoting a product with 5-7 in stock. Only cheap POD products have high inventory. My personal observation for over 3 months. It ain't getting any better. Other items are way too pricey. I'd be doing them a huge favor getting'em off their hands.

July 12, 2020

I really did not have any good experience. At first i was thinking keeping my store full with US or European product will be more reliable and quality but sorry to write here that what products i found here was no really worth . in addition there is monthly charges to use their services as well which is too high for startup people like me . Overall bad experience when i need support as their support link never worked.

July 2, 2020

DO NOT USE SPOCKET. I've cancelled for two months now, received confirmation from TWO of their support team members on separate occassions saying my cancellation was confirmed and for both months I've been charged the monthly fee! The first month I got refunded and had them confirm with IT to ensure the cancellation went through, they said it did. Yet I was charged again. Ridiculous. Generic items and suppliers lie about where they're shipping from. DON'T USE SPOCKET!!

July 1, 2020

Product prices are high as fuck....even you have to pay them $19.99 for premium membership... and extra $5 sometimes for shipping too sorry...

June 30, 2020

Really predatory app. Their "Free Plan" just allows you to look at their inventory, but you don't get any value out of it. In order to use the app, you actually have to sign up for the paid plan. Then when you try to cancel your paid trial, they make it needlessly difficult to do so. First, you have to enter your password "for security reasons", what? Nobody is going to hack you to cancel a paid plan. Then they force you to leave 100 characters of feedback before you can cancel.

June 29, 2020

HORRIBLE HORRIBLE HORRIBLE HORRIBLE customer service. I deleted the app, the found out spocket charged me, and reached to their customer service about refunding just one day after the first charge. Not only they don't want to refund me, and they also restarted my plan after I downgraded and told me I will be charged again in the next bill cycle. And after downgrading, I lost all the privilege. I was charged for $49 for one day of "unused" service. They are fast at taking your money. Sure now they updated their policy to say uninstalling doesn't cancel the plan, but they never mentioned this during installation. They want you to install it, and forget about it and just charge you in secret. SCAM.

June 24, 2020

This app is absolutely terrible . Today is June 24, 2020. I have placed about 88 orders with spocket & their suppliers. Over 50 of them have no updates on shipping in 5 weeks. I have people emailing me everyday about orders. STAY AWAY. I repeat DO NOT USE THIS SERVICE. The customer service DOES NOT REPLY. Imagine more than half your orders not being shipped? I am seeking legal help. They basically STOLE MY MONEY and do not reply. Their suppliers ARE NOT FROM THE USA. They are all from CHINA. This app is a SCAM. DO NOT USE. DO NOT USE. STAY AWAY. STAY AWAY. THEY WILL TAKE YOUR MONEY AND RUN. DO NOT USE. DO NOT USE

June 9, 2023

Based on my personal experience, I cannot recommend using Spocket. Despite paying $698 for the subscription, I found that many of the suppliers I used on the app were not compliant with their processing or shipping times. Some claimed to be based in the US but were not, and reaching out to support was often unhelpful. While the support team was friendly, they could only message the supplier and wait for a reply, which could take up to 48 hours. This meant that orders were often late, and I had to deal with frustrated customers demanding their tracking numbers. I was also frustrated by the lack of direct access support had to contact the supplier. Every week, I have to reach out for help because an order hasn't shipped on time, and even the chat feature they promoted as a benefit was often unresponsive. Additionally, there was no option to confirm an item was in stock before paying the supplier, and once you pay for an order, you're stuck with it for weeks without the option to cancel. As a small business owner, I find this lack of control over a large number of suppliers to be unacceptable and detrimental to retaining new and existing customers.

June 6, 2020

Be careful!!!!!! I ordered sample products from the list of USA suppliers on May 10. It took almost a month for the samples to arrive. I called customer service requesting an update on the status of my order. Customer service did not reply right away with the status. When they responded they told me my package was coming from China. Mind you All of the suppliers I ordered from were to be USA base because I did not want the shipping time for my customers to be long. When the order arrived on June 6 it was not what I order and did not look like the picture. I wish I could upload the pictures of what was sent to me. The merchandise was poorly made and looks like something you would give a child to play dress up. So I say again BE CAREFUL!!! and make sure you order samples before selling to your customers.

June 5, 2020

half vendors arent ACTUALLY based in the US, and un top of that there is NO way to reach vendors in case of an issue. no customer service available unless you pay a huge fee

July 9, 2020

So, my third and final edit of this review, It isn't worth it, especially for their prices. They only 2 orders that I made had problems, 1 one of them took a long time to arrive and when it arrived it broke while being opened and the other item had delays because for some reason the seller put the wrong zip code even though I gave them the correct address. I tried to contact their support chat but it never works when you need it. Also, some of the items were constantly becoming unavailable or changing to premium status in order for you to upgrade your plan so you could sell them. And last but not least, I was getting daily emails from them giving me the "reasons" for me to upgrade my plan, like jeez at least do weekly emails instead of sending me their advertisements every day

June 4, 2020

The WORST customer service ever seen! A customer placed and order 3 weeks ago, I had to ask them at least 10 times why wasnt the order shipped. After a long back and forth. They cancelled the order because they just realized that the supplier cannot ship to my customers country (the country is not on the list of countries that the supplier can not ship). So it took them 3 weeks to check the status of my order. Even they didnt know what they were doing, in one of the multiple emails, they told me that the supplier was going to ship ASAP, but 3 days after they cancelled the order. If you wnat to grow your store, stay away from this app, you can not contact the suppliers, you have to do it through them, and they are the worst at communicating your needs. They dont take things personal, with this issue, every email I sent, was answered by someone different, but I'm pretty sure its just multiple bots answering, they dont read what you request.

June 1, 2020

I am a bit worried here about their customer support. My first order with them is not going well. Customer bought 3 items - 1 of the items had a Covid-19 delay in shipping warning (Made in China?) - this item says Made in the USA. It had a 7-10 day processing time. The other two items have a 1-2 day processing time. My customer received tracking information within 2 days. A week later, US Postal is still waiting for the package. Customer not happy, I had to send him some of our own products to try and make him happy. E-mailed support, Andie told me that the products were still in the 7-10 day processing window. That's when I looked it up and found 2 of the products were 1-2 days. I sent Andie a message about this, and got no reply. Followed up again with Andie this morning and no response. Just a head's up, all of their happy and positive e-mails come from support@spocket - not from individual people. Here I am left with a situation from my first Spocket customer and no one can help. This business is fast paced, people need to get their orders quickly. Can you imagine getting a tracking number and finding out that many days later that the items haven't been sent out yet? I really wanted to sell my products on Spocket and I'm sure I ruined that opportunity now. We send our products out next day. If it's out of stock, we don't sell it. I hope someone at Spocket will now help me figure this out.......

June 1, 2020

I've been using this for 2 months, so I can give an extensive opinion. You Should NOT install this app if you're just starting out with dropshipping or if even if you have been dropshipping for a while and I will extensively explain why... Let me start off with the positives: //Customer Service// Spocket's customer service is top of the line! My questions were answered within 12 hours, sometimes even 1 hour! The explanation is concise, straight to the point and easy to understand. //The User Interface// Easy to browse products and sort based on specifications. Now that that's out of the way (yes only 2 positives), let us talk about the negative in chronological order. //The Pricing// The $12/month starter plan is probably the best value. Anything else is a rip off if you only get 1-10 orders per day. //The User Interface// You can't edit the products in the app after you've imported them, which is fine. But if you touch any variation, THE WHOLE PRODUCT STOPS WORKING! Then if you try to resync the product you'll soon discover that that's not even possible! You have to delete the product on your shopify store and then re-download via the app. If there's a variant that you don't want, YOU CAN'T DELETE IT. You also cannot edit any order in the app. Product editing and Order editing are two basic functionalities in any other products-app, how can you not even get that right?! //The Sellers// There are multiple points here so I'll split it into subtitles. --Anonimity-- This is very shady: All sellers get a pseudonym from Spocket so you can't find them online and try to cut a deal out of the app. Names like "Orange Eunostous", "Orange Pine" and "Orange Charlie" can't be real business names. I can understand the anonimity though. What I don't understand is that YOU CANNOT CONTACT ANY SELLER DIRECTLY VIA THE APP!!! You'll always have to contact the Spocket customer service for an answer from your seller. Took me a week to negotiate an international shipping fee down from $21(ridiculously high) to $15 , more on that later. --The quality and consistency of sellers-- There is such a HUGE difference in quality between the sellers. 1 Seller will process your order in 1 day and another will take 7 days. 1 Seller will charge you $5 for shipping and another $20. YOU'LL DEFINITELY LOSE MONEY IF YOU DON'T CHARGE $15 SHIPPING ON YOUR OWN STORE. Spocket should hold it's sellers to a higher standard! The only thing you need to become a seller, is prove that you have your own stock and that your products are unique. Let me tell you someting: Atleast 50% of the products can be found on Aliexpress for half the price! --The Products-- Spocket constantly tries to push you to buy their Pro subscription for $99/month to get access to "premium" products. The products are not premium at all. Printed masks and aliexpress products are premium? haha, give me a break. NOT WORTH $49 or $99/month. You can find most of the products on Aliexpress or just your local printing shop for half the price. Most of the sellers are just a middelman that make money by selling to you, so only cutting into your profits. Don't fall for this. --The shipping-- As I stated before, there's no consistency with the shipping time: An order can take 1 day to process and 3 days to ship, while another can take 1 month in total! Just recently, an order took 20 days to get shipped out and they only notified me after 14 days!! WHAT?! At times it was literally FASTER to find the product on Aliexpress, place the order and get it delivered to your customer. //What should (new) dropshippers do?// If I were you, I'd look for sourcing dropshipping plugins that have a centralized stock. You're not Amazon, so don't put your trust into hundreds of sellers that you can't do a background check on for yourself to carry your brand. There are thousands of sourcers on like Alibaba or anywhere on the web that will gladly support your dropshipping business idea with no money down and a flexible growth formula. (I won't mention a specific company, because that would make this a dishonest review in my eyes) Don't get fooled and find something else!