syncX Stock Sync Inventory CSV
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Hi Mezzo Fashion, We apologise for the inconvenience regarding the email feed issue. Upon checking, the issue appears to be caused by your SMTP server being unavailable/down at the moment. Since the connection relies on your SMTP server, we’re unable to resolve this issue from our side. To proceed, you may need to restore the SMTP service or switch to an alternative SMTP server/provider. Once the server is available again, the email feed should function normally. Please let us know if you need any clarification. Best regards, syncX: Stock Sync Team
Unfortunately, I’m very disappointed with this app – especially the support. Even though they advertise Priority Support, you don’t feel it at all. The in-app support function seems to be nothing more than automated bot replies that are useless when you have real issues. Individual concerns are not understood or simply ignored. Support via email is also hardly reachable. Either you get no response at all or replies are very delayed and not helpful. For an app that handles business-critical processes like inventory syncing, reliable support is essential – and that promise is clearly not being met here. Conclusion: Good idea, but the support is extremely poor and makes the app frustrating and unreliable when it actually matters.
Hi there, we hear you loud and clear. It’s incredibly frustrating to feel like you're talking to a bot when you have a real-world business issue. We’re sorry for the delay and the lack of clarity you experienced. Our team is currently in direct contact with you to fix these individual concerns. We’re using your feedback to improve how we escalate 'Priority Support' tickets so this doesn't happen again. We look forward to getting everything back on track for your store.
Simplesmente horrível! Não funciona! O suporte pediu-me dinheiro para me ajudar! Como não dei simplesmente foi embora e não respondeu mais! Experimentei todas as formas de importar stock nenhuma funciona! Nunca na minha vida tinha visto tal coisa!
We’re very sorry to hear about your experience. We’d like to clarify that syncX: Stock Sync never charges for support — all assistance from our team is completely free. Our agent had been actively trying to help you set up your import, but it seems communication was interrupted before we could resolve it. We’re always happy to continue helping you get your feed working correctly if you’d like to give it another try. — The syncX Team
DOES NOT WORK, their support team are super rare to get ahold of. You send screenshots, explain the issue, provide sku's - it's like talking to a wall.
We’re sorry to hear that you felt unsupported. Our team has been actively responding to your messages and working on your case, but it seems we may not have met your expectations in communication. We always strive to provide timely and clear assistance, and your feedback helps us improve. If you’re open to it, we’d be glad to continue working with you to resolve the issue fully. — The SyncX Team
Booked an appointment with me to show me how to use there app and didn’t even show up
We’re sorry to hear about your experience. Our team did attend all three calls that were scheduled, but it seems there may have been a timezone mismatch. We take appointments seriously and always want to be present and helpful. If you’d like, we’d be happy to reschedule at a time that works best for you and make sure you get a full walkthrough of the app. — The SyncX Team
We’re truly sorry to hear about your experience — and we understand how frustrating the template issue must have been. We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help
nothing is working i spent money to add credit for product import and now I dont have money and products are not imported
Absolutely horrendous app recently. The mapping function is as hit and miss as Donald Trumps Tarrifs. The SyncX team can't seem to rectify issues in a timely manner and it's cost us thousands of pounds in sales. So far.
We’re truly sorry to hear about your experience — and we understand how frustrating the mapping issue must have been, especially when it impacted your sales. Since then, our team has implemented a number of improvements to the mapping function and overall sync reliability. We’ve also reinforced our internal support workflows to ensure issues are handled with greater speed and clarity. We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help
Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.
Hi Slightly Furry Beverage Company, We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay. We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly. Thanks, syncX: Stock Sync Team
While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..
Hi Slat Flats Clothing, We understand your frustration dealing with unresponsive support. We are truly sorry about that and have fixed the issue. Our executive agents are now ready to reply to your queries and solve it accordingly. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team
So unhelpful and slow. I hate this support. Read it but don't help.
Hi Verrekijkergigant, Thank you for your feedback. We're sorry to hear you feel this way about our support. We have actively tried to assist you by responding to your emails and being available for the scheduled call, but we did not receive a response, and the call was missed. Please let us know a convenient time for you, and we would be happy to arrange another session to address your concerns. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team
I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??
Hi xo steele LLC, Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support system, likely due to a technical error. Please resend your inquiry to [email protected]. Once received, we will prioritize your request to resolve the issue promptly. We appreciate your time and trust in providing the support you need.
I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory. Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers. Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers. In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service. I do not recommend making use of Stock Sync!
Hi Media Alliance CT, Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory. We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues. Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve. Thanks, syncX Team
This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates. Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result. No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income. Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.
We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible. Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further. We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly. Thank you for your patience and understanding. We value your business and are here to help in any way we can. Thanks, syncX: Stock Sync Team
App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.
Hi Distinctly Living, We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused. We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again. We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible. We have contacted you via email, so please check your inbox. Thank you for your patience and understanding. Best regards, syncx: Stock Sync Team
This program is used to sync inventory with Turn14. They will not add the field for MFG QTY or DROP SHIP QTY. These fields are present in the API. I have gotten them in contact with the data team at Turn14 but apparently no matter how many times we ask or bring it up they refuse to get this field added so the data can be used properly.
Hi there, We understand your concerns. Please reach out to [email protected] so that we can suggest the best way to reduce costs. We apologize for the frustration. Please send us an email so that we can assist you on how to sort out the issue. Thanks, syncx: Stock Sync Team
Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.
Hi Dofts, Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues. Please get in touch with our support team at [email protected] so we can address your specific issues promptly. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Best regards, syncX: Stock Sync
Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly. We want to follow up on your earlier dissatisfaction regarding the imported products. Can you please give us a chance to resolve this asap? Will you be available for a quick call to resolve this issue more quickly? We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
Hi [email protected], I hope this email finds you well. We recently noticed that you left a one-star review for our product, and we're genuinely sorry to hear about your experience. We take your feedback seriously and are eager to understand the challenges you faced during the setup of your feed. To better assist you in overcoming any difficulties, please share more details about the issues you encountered during the feed setup process. Your insights are valuable to us, and we would appreciate any information you can provide. You can reach out to us at [email protected] or Schedule a call and our experts will provide you with personalized assistance to make your feed setup experience as smooth as possible. We are committed to turning your negative experience into a positive one and ensuring that you have a successful and satisfying setup process. Thank you for allowing us to address your difficulties. We look forward to your response and the chance to assist you with your feed setup. Thanks, Stock Sync Team
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