syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,323
chart
#219
All reviews
Rating Breakdown
Review RSS Feed
June 28, 2021
Great app, I manage many products with this app but this could use a live chat feature also which would be good
June 25, 2021
A great app for updating stock inventory from suppliers. The support team are always quick and helpful.
June 18, 2021
Usé la aplicación para actualizar el inventario de un proveedor, parece una buena app el soporte es aún mejor. Me ayudó mucho para la configuración, todavía tengo que solucionar algún problema pero estoy seguro que estaré contento.
June 16, 2021
I used this app to update the inventory on our site automatically on daily basis. It works very well. Wish it could be scheduled more frequently to allow inventory update close to real time (it only allows an update every 12 hours on the basic subscription).
June 16, 2021
Great app. Does what I need it to do. Great support when there are any problems and they get back to you within a day. This app saves me so much time, worth every penny.
June 13, 2021
Wow! Very terrible! I tried to upload using the CSV and then it only worked for some fields. So the rest of the fields I had to do it Manually. Now it erased most of my newly added product. Terrible!!!!!
We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support working on most of the fields on Shopify. The erased products were due to your request to undo the import of the newly added products and return the credits back. Please correct us if we understood this wrongly. Please reach out to Stock Sync - [email protected]. We can surely help you reimport the products completely as required. We truly look forward to hearing from you again.
June 6, 2021
Great app - works well without any issues and saves us a lot of time. We have been using this app now for more than 12 months and have not had a single issue with it - highly recommend if you need to bulk update/add products via spreadsheets.
June 2, 2021
Great Support Team! Had some issues, they are really professional, resolved all my issues quickly. Really usefully App to Sync stock values,.
June 1, 2021
Super Helpful Great App. Support Staff are responsive to requests and the App just does what its supposed to. Great pricing with the ability to pay as you grow
May 28, 2021
trying to use the app to get stuff on shopify so far seams easy dont know what else to say just trying to get to 100 characters
May 27, 2021
This app has high rating score for a reason. Its super easy to use and the support center is very helpful.
May 25, 2021
The app does everything it is supposed to and is user-friendly. I received a very fast response when I needed to contact their customer support. Very helpful.
May 24, 2021
I use this app to update my inventory and so far I have no complaints. Inventory runs daily as scheduled. Excellent app.
May 24, 2021
I used this app to update stock on two website. I choose to use sync by email and it's work perfectly! Thanks to the staff to help me on configuration.
May 19, 2021
so far so good thinking on buying service to use it every day, hope you keep up the good work and keep it affordable
July 28, 2024
does not always work and bugs are not reported per email 1) last week, not a single stock was updated for 3 days - we have a 6 hour intervall set up 2) You never get any emails about issues 3) They fix the problem but it keeps happening - I have to check manually all feeds each week if there is issues ir not 4) This week 1 feed did not push the correct stock levels into the shop
Hi there, We really appreciate the review. Regarding your query: What happens if an item which was out of stock, is on stock again? Does it then go to the spot according to how the collection was programmed? - When the item is back to In-Stock in the feed file, it will be updated to your Shopify store with the matching SKU. - If you can elaborate on the issue with the feed name, 3 sample matching SKUs that were NOT updated correctly - we will be able to check in-depth on the issue. Please check your next invoice, I upgraded twice, I am well within the enterprise plan, why do you want to charge me another 21,80 USD?? This looks odd to me. You cannot charge in the same period a customer three plans!! - We are sorry that you are experiencing this costing issue. We can surely rectify this by refunding any unjustified cost. - Do let us know if you would like to customize your plan to get a more reasonable costing - Kindly elaborate on the charges of $21.80. We are also reaching you out on your email, we do hope to hear from you and very much eager to resolve the issue you are experiencing. For other inquires, do contact us at [email protected] and we will gladly assist you.
May 19, 2021
Excellent app and works as described. It can do a lot if you take the pleasure to dig deeper. A marvel to behold and relieves stress. Thanks for creating this app.
Aug. 17, 2021
Spoke with Azza today, he was very helpful and resolved my issue regarding filters. I am also delighted that a chat function is now operational. Great result, thanks.
We are very sorry for the bad experience on Stock Sync. Our team is quite sad about the 1-star app review. We hope you can give us a chance to help you. We deeply apologize as we have to admit it is a flaw on our end that we only support via emails only at the moment and not calls or live chat. We will definitely improve this in the future. Regarding the billing, we do have an option for our users to downgrade to a free plan whenever the user wanted to put it on hold for using Stock Sync so that it won’t get billed monthly. All settings will remains as it is if users decided to upgrade it back again. It saddens us that the feed leaves an impression that we are blocking you. However, the monthly plan takes into account the total variants from the whole store, not only the ones to be updated from the feed file. This is because Stock Sync will need to find matching products from the store and the file in order to update the products. We do have a filter where you can limit the products to be updated and it will decrease the product limit if you do not wish to upgrade the plan. To clarify, we never deleted any review even how bad it is. We will make it right until our customer removes/update the review willingly. Please contact us at [email protected] so we can help you with that.
May 14, 2021
Really great customer service, I was struggling to work something out and when I asked the support team, not only did they explain they actually made the adjustments for me. All great stuff. Thank you.
May 8, 2021
I use this app to sync. the stockfeeds from my supplier. So I use this app now for 1 month, and it works very well. The integration is very easy to do, also for people with no further experience. And if you have any problems the support team will help you very soon and solve your problem for sure. I am very happy to discovered this nice app. I hope this rating is helpful for the decision! Thank you Team- Stock Sync !