syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,324
chart
#221
All reviews
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July 12, 2024
Kirthana from Stock Sync was very helpful in our meeting. She answered every question. She was kind and calm in the way of speaking. Now i need to test StockSync. So far they are a good alternative to Import2shop.com. Thanks! Regards Felix
Thank you so much for the wonderful review 😻😘 We hope you find Stock Sync to be an excellent alternative to Import2shop.com. Happy testing, and please don't hesitate to reach out if you need any further assistance!
July 11, 2024
Yas was very informative and patient with me as I am trying to understand this app. I appreciate the professionalism and the way things are being explained to me. This app is an excellent tool to have once you understand how to navigate through it.
Thank you for your feedback! 😍😍😍 Once you get the hang of it, Stock Sync becomes an excellent inventory management tool. Feel free to reach out if you have any more questions or need further assistance!
July 11, 2024
Oltre ad essere la migliore applicazione di sincronizzazione, l'assistenza è eccezionale. Super consigliata.
Thank you so much for your positive feedback! We are happy to know that you find Stock Sync the best syncing application and that you appreciate our support service. We are always here to help you. 😘❤️ Super recommended by you too! 🚀
July 10, 2024
The StockSync customer service team is like no other, they are extremely intelligent, helpful, receptive to the needs of their clients and help find a resolution. They do not rush the appointment time and are very patient. Could not recommend this service more!!!
Thank you for your kind words! Your recommendation means a lot to us! 😍🤗
July 10, 2024
I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable
Hi Oh Baby, I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case. Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again. Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now. Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused. Thanks, syncX: Stock Sync
July 8, 2024
SyncX is an essential app for our business. Highly recommend. Whoever is the product manager does a great job!
Thank you for your fantastic review! 🥰🥰🥰 Much appreciated.💕
July 26, 2024
They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more? It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible. After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance. It's 2024 and you cannot reach a Shopify app with emails. Unbelievable. We will be cancelling our subscription soon. ***EDIT*** Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you. Hope they will fix the issue with their regular customer support emails as well.
Hi Koy Resort, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the recent changes to our app and our support system. We understand how critical it is for you to have a user-friendly interface and flexible upload options for your inventory files. The intention behind the recent update was to improve functionality and efficiency, but we regret that it has caused difficulties for you. Your feedback is invaluable, and we are already working on ways to make the interface more intuitive based on user experiences like yours. Regarding the upload limitations on the basic subscription, we recognize the impact this has on our users. Your specific situation highlights the need for a more flexible approach, and we will consider this in our ongoing improvements. We are truly sorry about the issues you’ve faced with contacting our support team. This is not the experience we aim to provide. We are currently addressing the technical problems with our email system to ensure that all communications are delivered successfully. In the meantime, please schedule a call with us directly via this link: https://calendly.com/syncx/30min. We will prioritize your request to resolve your subscription issue promptly. We appreciate your patience and understanding as we work through these challenges. We value your business and hope to have the opportunity to serve you better in the future. Please let us know if there’s anything else we can do to assist you. Warm regards, syncX: Stock Sync
July 3, 2024
Hi, I just want to say thank you to Faz. I got top class assistance with loading products to my store. I struggled at first but Faz helped me swiftly and now I can use the app. Thank you Faz.
Thank you so much for your kind words! We're glad to know you're now comfortably using the app. 😘
June 30, 2024
A powerful app with lots of functionality. The UI has some room for improvement but once you understand how it works, it's super useful. The support level is also very good. Always willing to help and work through issues patiently. Thanks guys.
Thank you for your feedback. We are glad to hear that you find our app powerful and functional. We appreciate your comments on the UI and will work on improving it. Our support team is always here to help. Thanks for your support!
June 29, 2024
Without a doubt the best App to manage products feed, at first I read the one star reviews and after trying the App I realized that all of these are from users who were unable to understand how this App works since it is designed for advanced users But if you spend the right amount of time on it, you will realize that it is perfect for inventory management and extremely professional, I give it 10 stars. If you are looking to professionally organize your products feed, look no further, this is the best App in terms of prices and very easy to see which was designed by professionals who know what they are doing, I recommend it with my eyes closed.
Thank you very much for your wonderful review! We are delighted to hear that our app fulfills your inventory management requirements and that you find it professional and easy to use. Your recommendation is incredibly important to us! If you ever need assistance, please know that we are here to help. Thanks once again!
July 26, 2024
After on going issues, they worked very hard to fix it and frequently checked to make sure everything was running smoothly.
Hi John Julia, Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues. Please contact our support team at [email protected] so we can address your specific issues promptly. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Best regards, syncX: Stock Sync
June 26, 2024
I recommend this app. It helped me a lot in tracking inventory. The support team is amazing and very helpful
Thank you for your recommendation. We're pleased to hear that our app has been helpful for inventory tracking and that our support team has provided great assistance. We appreciate your feedback.
June 24, 2024
Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.
Thank you for your feedback! We're happy to hear that Stock Sync has been working well for you for the past 4 years. It's great to know that Faz from our support team was able to assist you quickly with the API changes.
June 19, 2024
Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly. We want to follow up on your earlier dissatisfaction regarding the imported products. Can you please give us a chance to resolve this asap? Will you be available for a quick call to resolve this issue more quickly? We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
June 9, 2024
I was having a lot of trouble setting up this app to work in my store. I sent an email asking for support and got Hanah, who immediately helped. Her communication and effort in ensuring my store was correctly set up to achieve my goal were outstanding, and everything was done quickly and professionally. Thank you, Hanah!
Thank you for sharing your experience! We're delighted that Hanah provided outstanding support and helped set up your store quickly and professionally. We appreciate your feedback and are here to assist whenever needed. 🤗❤️🙌
June 7, 2024
Excellent Service!! I had some issues with my stock levels but with Hanna's help everything is fixed and running smoothly. Highly recommend!!
Thank you for your feedback! We're glad Hanna could help fix your stock levels. We appreciate your recommendation! 😍💪🏻
June 1, 2024
Cannot live without this app!!! Well designed and helpful
Thank you! We're glad to hear that Stock Sync has become essential for you. Your feedback on its design and usefulness means a lot to us! 😊😍🥰🙌
May 31, 2024
Their product and support is awesome! Support is superhelpful and is going the extra mile, really impressive. Can totally recommend Stock Sync! Thank youuu! :)
Thank you for the kind words! We're thrilled that you're enjoying Stock Sync and our support team. Your recommendation means a lot to us! 😊
May 31, 2024
Great app and customization. Support is always very prompt. This is the only app I found ideal to operate our franchise business.
Thank you for your great feedback🤗💕
May 29, 2024
Excellent work, everything works smoothly! Well done.
Thanks a lot for your feedback 😍💕