Stocky
Inventory Management for Shopify POS Pro
Rating
2.9
feedback
248
chart
#776
All reviews
Rating Breakdown
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June 16, 2020
I'm a little surprised by all the negative reviews. I've been using Stocky for more than a year and I've had zero issues. Is there a learning curve? Sure. But nothing I can't figure out from their help articles. I'm really grateful for this app, even when I was paying for. It's made the inventory portion of my job so much easier.
May 29, 2020
I have been really trying with this app only to find that both my purchase order and stocktake aren't syncing properly and lots of embarrassing out of stock are showing on my website , but they are in stock and we know we have put them thru a purchase order. we even trying doing a stocktake to fix. I put a report in via my pos and have also contacted support but ready to abandon it!
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the issues you've shared to see if we can improve things for you. Regards, Lou
May 28, 2020
This app only tracks inventory available for sale. It does not also provide a count of stock physically on hand. This means that if you have, for example, 5 t-shirts on the shelf, and someone orders 1, the stock count will now show as 4. However, seeing as you haven't fulfilled this order yet, you still have 5 shirts on the shelf, and your stock on hand count should be 5, while the stock available is 4. if you go and do a stocktake under these circumstances, you will count that you have 5 shirts, while Stocky says you should only have four. If you "correct" this discrepancy, you are now actually making your stock count incorrect. While this isn't a huge deal with only one product, if you have many SKUs, and a large order volume, it is essentially impossible to do a stocktake correctly. Until Stocky creates the ability to track both stock available as well as stock on hand (something that Tradegecko does while integrated with my Shopify store with no problem), Stocky is basically useless.
Amy here from Shopify Retail Support. Thank you for your feedback. I know stocktakes are a critical part of inventory management and I am sorry to hear that you found the process frustrating. I did some investigating on this issue and I found a solution. In the Stocky app under Preferences > Stocktakes there is a check box to show unfulfilled quantities on the stocktake. This will ensure that ordered items that are unfulfilled and still on the shelf are included in the total count. I will be reaching out to you directly by email as well in case you have any further questions or feedback. Amy T. | Retail Support Specialist
May 24, 2020
Been trying to use this app for about a year to manage my inventory for two physical stores and my online store. Very difficult to use the Purchase Order feature for my entire business. The app only allows POs for each store independently of each other. I have tried calling for help through Shopify, but hard to find anyone with expertise. I can view all my inventory on one screen, so why can’t the app be able to do a PO for all of the inventory? Doesn’t make sense.
My name is Amy and I'm part of the Retail Specialist team here at Shopify. We appreciate you taking the time to let us know your experiences with using the Stocky app. I'm going to reach out to you directly by email to see how we can help to improve your experience with the Purchase Order feature of the app and how it handles multiple locations. Amy T. | Retail Support Specialist
May 18, 2020
We are about to uninstall this app. Do not use it if you are running a professional shop. We exported our master inventory from our main shop and uploaded it to our second shop. We manually cross checked all inventory to make sure it matched when we installed this app. All products were set to "do not sell when out of stock." Unfortunately the app completely messed up the count between our two shops and allowed overselling of products. Tech support has tried to blame us without acknowledging the bug in the app or trying to resolve the issue. Save yourself the pain we are dealing with. Do not use this app.
Amy here from Shopify. Thank you for your feedback. I am sorry to hear you have been experiencing issues with over selling of stock on your stores. As the Stocky app does not sync inventory between stores, I believe it is possible that there is another issue that needs to be resolved on your store. I will be reaching out you by email so we can review the issue in detail and find the solution to your issue. Thank you, Amy T.
May 13, 2020
It used to be a great app, but it seems in the last 6 months it's been horrible. Customer support is AWFUL. We haven't been able to upload a lot of inventory we've needed to. We tried to delete the app and re-add it to see if it would stop telling us there was an error and to contact the administrator, but now it's telling us that when we try to add the app back.....
Using app
Over 2 years
Total reviews
1
Average rating
1.0
Amy here from Shopify. We truly appreciate your feedback. I can see that you have already been in communication with our technical support team around the error you have been experiencing in the app. I can certainly understand your frustration, not just around the error but around not feeling supported as well. The technical team will be keeping you posted about the variant error directly and I will be reaching out you by email as well to ensure that all of your questions and concerns have been addressed. Thank you. Amy T.
May 9, 2020
Quite ok! Some functionalities need an urgent update (like two way syncing, common guys this should be basic stuff!). But also the design is really outdated. Would be nice to bring the design out of it’s 90’s
April 20, 2020
A good app that does a lot. Only giving it 4 stars because I think the user interface could use an overhaul to look cleaner and more minimal similar to what I'm used to with other shopify apps. My website: www.gearscanada.com
March 29, 2020
I was very surprised to find I had been billed by this App with no use (not been used or even gone billing page) or authorization being granted to add to billing I will remove this negative rating once a refund has been processed to be for $59, and assured there will be no further deductions. if not will continue to review on all social platforms until refund has been granted Guys careful, they debit large amount of $59 with no authorization or use of there app I have logged query with shopify to report and also your support channel I see they have been billing me since September (7 x $59) and I had no idea as I have not authorized this App From my end I expect a refund for all premiums (failing which I need to know which authority bodies, legal rights and consumer councils I need to approach to get this refund) I will also ensure I go review and warn all about them on their social pages and reviews pages) This I do feel is large amount of money for service that is not being used (ever, not trail of use) and no auth given
Hi, Jared Pat here from Shopify. I noticed that you had already emailed us prior to my getting on to this review and I have responded to that ticket. If you have any further questions about that, don't hesitate to get back to me on that ticket. I will also be sending another email incase there's anything further you may wish to add, you can contact me in either of those. Either way, the reply will come straight back to me. I look forward to hearing from you! Pat | Shopify Support
March 25, 2020
Tried to install it twice, both the time sync took more than 4 hours and even after that not all data was synced. The app is not showing all variants and demand forecast is all over the place.
Feb. 26, 2020
I've uninstalled and re-installed the app figuring it might fix the week long manual sync that doesn't seem to finish. Now with the new install it's been 6 hours and it still hasn't synced. When it was working the app was great it just has syncing problems. While viewing suppliers and splitting the screen you can't click on the vendors.
Jan. 16, 2020
BAD experience & support. There is none. Stocky does NOT support barcode scanning. We learnt this at great expense migrating to Shopify. We are pissed of big time. They do not respond to support requests. Useless
Hi there, thank you for taking the time to leave a review for Stocky - we appreciate your feedback. I am sorry to hear that you have had such an experience with using the app, that should not be the case. I have had a look at your current support tickets on this matter with my colleagues - hopefully they will be able to get to the bottom of this issue with you so that you can start to use Stocky in a way that is beneficial to your business. I will be in touch via email also, just in case there is any further feedback you would like to provide while we look into this for you. Thank you - Beckha.
Jan. 15, 2020
Can someone tell me what is going on? I can not access my Stocky App via shopify. This is the error message i am getting. ..........."Shopify plan upgrade required Stocky is only available for specific Shopify plans. To download Stocky for free, upgrade your plan to Shopify or Advanced Shopify. ".......... Is it no longer supported? I am still being billed
Hi there, thank you for taking the time to review Stocky - we appreciate your feedback. I have taken a look at this and it seems that Stocky is now working on your account if you would like to retry accessing it. Stocky is no longer available on the Basic plan unless it was installed prior to October 31st 2019 and the store & app are in continuous use from that time - the app is included in all plans above the Basic plan for free. I have more details specific to what happened in this case which I will share with you via email. Thank you - Beckha
Jan. 12, 2020
Hi Guys, I am so saddened to write this review as this app and support was second to none on Shopify. Unfortunately now that it has been sold and Seb is no longer supporting it, basic functionality is no longer working like stock takes and stock adjustments if you have a large amount of SKU's, so after a year of working with this system we will be back to the drawing board to find another inventory system that can just track inventory in multiple locations with the Shopify platform. I have been trying to work this out with the new support team to no avail for the last few months.
Hi there, thank you for taking the time to share your feedback with us - we appreciate it. I am sorry to hear that you have been experiencing issues with the stock adjustments and stock takes with larger volumes of SKU's - this should not be the case. I will be reaching out to you via email to see if there is any assistance I may be able to offer that will get Stocky back to playing a valuable role in your business. Thank you - Beckha.
Nov. 22, 2019
is it me or is this app the slowest app in the world? i spend half my time waiting for it to load. please show me how to speed this app up
Hi there, thank you for taking the time to review your experience with Stocky. I would love an opportunity to assist you with this speed/loading issue if you are still experiencing it. I will be reaching out to you via email to see how we can help get this working for you. Thank you - Beckha
Nov. 17, 2019
We have been using Stocky for about 90 days. It really helps us get a handle on our inventory purchasing and makes it easy to place orders with vendors and receive incoming merchandise. - HippieShop
Hey there! Thank you so much for the awesome review, it is much appreciated. I am so happy to hear that Stocky is helping to make running your business easier for you. Wishing you all the best & continued success with your business. - Beckha.
Oct. 30, 2019
Fantastic app that is a huge timesaver when it comes to finding winning products , planning re-ordering and inventory, and generally getting an overall view of sales & stock. Also great come tax time for reporting on stock levels & performance.
Oct. 30, 2019
I have uninstalled it - perhaps I needed to spend more time trying to figure it out, but I found it hard to navigate, hard to get basic reports from, and not suitable for our use. I suspect it's better for a bigger store than ours, but there wasn't much in it I couldn't get from Shopify already. Also, it wasn't automatically updating the cost price from Shopify so it negated the one key thing we were using it for.
Oct. 30, 2019
The deeper I go in to this app, the more I love it. After first installing Stocky, I could tell it was powerful - but it was a bit overwhelming (even for me, a guy who has built Shopify apps!). Stocky does so many great things for us. It helps us forecast our inventory, telling us exactly when to reorder and how much to reorder. It helps us easily see our best sellers and even our slowest moving inventory to focus on. It also allows us to easily track our purchase orders - this factors in to our forecasting and also helps us make sure we're receiving the quantity we ordered for each variant - PLUS it then syncs up the inventory in to Shopify. After taking it slow for the first month or two, we're really starting to realize how powerful it is and how much money it can help us save. Great app!
July 25, 2019
I have used this app for over a year now and find that it works very well with my rather large inventory. I absolutely love the stocktake feature and the app is filled with user-friendly and practical features. Best of all, the support is second to none. Thank you!