Appstle℠ Subscriptions App
Retain customers with subscriptions, subscription box, bundles
Rating
5.0
feedback
6,467
chart
#212
All reviews
Review RSS Feed
Nov. 20, 2024
We've had our teething issues, but the support team is always very responsive and helpful to resolve things. The system works and doesn't give us too many issues so we are happy with it.
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. Regarding your recent issue about payment link expiration, it was brought to our attention for the first time. Hence we weren't aware of the expiration time. It has been asked by other Shopify app partner members as well in the community. https://community.shopify.com/c/shopify-apps/about-the-cause-of-the-expiration-of-the-link-button-in-the/td-p/2118565. As for the response delays I am trying to get to the bottom of the issue. At Appstle, we take customer support very seriously and strive to provide hands-on 24x7 support - 365 days. I will ensure the hiccups you saw in the past won't happen again. I apologize again for the inconvenience.
July 24, 2023
I rate Apptle 5/5. The support team is amazing and the features of the application support most business needs!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 22, 2023
Fair pricing, good features & responsive support team! So far so good. I'd recommend this over other subscription apps.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
July 21, 2023
Great app with great support. I recommend using this app over the other sub apps as its so easy to use.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 21, 2023
Absolut genialer Support, der einem bei jedem Anliegen bei der Implementierung hilft. Die App ist wirklich super leicht einzubinden und es sind alle Einstellmöglichkeiten vorhanden, die sich ein Kunde bei einem Abonnement wünscht.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
July 20, 2023
This should be a 10 Star review. The best customer service possible. I had an odd request, Annie handled it in zero time. Use this app.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 20, 2023
They helped me get my subscriptions installed after we applied a new theme, and they had disappeared. Very helpful and friendly!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 20, 2023
Great app. Does everything we need it to and the support is fantastic. We were able to set up a demo call with an engineer (so he was able to answer technical questions very well) and the chat support responded within minutes and they are also very helpful. Their pricing is also very reasonable and has an excellent free tier that isn't limiting for getting started. Overall, I would highly recommend it for subscription needs
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 20, 2023
Apstle Subscriptions is an excellent Shopify app, and their engineer, Nandita, provided exceptional support. Prompt and efficient, Nandita's expertise in the app was evident as they swiftly tackled my business needs. Their clear communication and friendly demeanor made problem-solving effortless. They went above and beyond to ensure my subscription system ran flawlessly. Overall, a stellar experience with Apstle Subscriptions, thanks to Nandita's top-notch assistance. Highly recommended!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 20, 2023
This app does exactly what we need it to do! The team are beyond helpful when you need help with anything, I really feel like they care about what we are trying to do. This is a fantastic service with even better customer service!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 20, 2023
The app that I need for my subscription! Also, customer support is awesome. She was very patient with me and even made a video for me to watch how to do it! @Momna.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
July 18, 2023
Had a good experience with the engineers who helped fix an ongoing issue with my products not being able to be added to basket. Not great experience losing sales but good engineer support and super quick fix
Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for your feedback. Regarding the issue you faced, it was due to 'app embed' being enabled when a theme update happened. Whenever app embed is enabled for any app, it becomes Shopify's responsibility to inject the code into the theme and ensure that the widget is published. So, when a store theme is changed by the merchant or is updated by the theme developer, the widget can stop working because of the mismatch between the app's selector (code) that Shopify injects into your store, and the selector needed to work with the updated theme. In your case, when the mismatch happened, our team manually updated the selector to the correct, unique and clean one, to have the widget appear again. Because Shopify injects the code for all embedded apps directly, it is outside our app's (or any other Shopify app's) scope to automatically intervene It will need to be done manually. The only way to prevent this mismatch completely, is to switch off the app embed toggle. Our team has shared the necessary screenshot. Please feel free to reach out at [email protected] if you have any other questions.
July 16, 2023
A really good product that does exactly what we need. Has plenty of options and flexibility for those really niche and intricate products. We're very happy with how it's working so far.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
July 16, 2023
Appstle is 100% better than R*ch*rge Subscriptions, customer service is amazing, application, setup, onboarding + implementation were seamless. I've been running a subscription based business for 3 years and will never go back to anything but Appstle. JR
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
July 16, 2023
Easy to use and quick chat responses when we've needed help! The team is always on call for questions and resolves things with easy to follow screenshot guides.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
July 16, 2023
100% they are available for you at nearly any timezone! I am impressed w their communication and they helped with any questions I had. I am only beginning but the first week, I may be going above $5k onto the next level! GET THIS APP!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
July 15, 2023
The customer service is top notch! So quick to respond and fix any issue I might have! Highly recommend!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 15, 2023
Like many others probably have, we migrated from ReCharge. The team at Appstle basically handled it all for us and the process was incredibly smooth. Any hiccups got sorted right away and it's been great. Honestly worth going with them.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 14, 2023
Exceptional service. Thank you for taking the time and making the onboarding process so easy Mann!!!
Using app
About 11 hours
Total reviews
1
Average rating
5.0
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
July 14, 2023
To edit my subscriptions - the best app for me. I'm most convinced by the support, very fast feedback and so far I've been helped with everything, any question I had was answered immediately, some with Loom videos. Can I recommend to anyone who needs a subscription app!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.