Appstle℠ Subscriptions App
Retain customers with subscriptions, subscription box, bundles
Rating
5.0
feedback
6,484
chart
#210
All reviews
Review RSS Feed
Sept. 28, 2022
We use this app to design and launch quarterly, monthly and weekly product subscription options. It's been fantastic! It's very intuitive to use, once it's set up. The team has also been incredibly responsive and helpful whenever any questions or concerns arrive.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 27, 2022
The only "thing" that is more amazing than this app is it's support team. They are super-helpful and supported me with everything from custom theme-integration to problem solving within minutes.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Sept. 24, 2022
Appstle has been fantastic. I run a very specific subscription service that has a lot of variables. Appstle caters from them all, is easy to set up and use. Last but certainly not least, their customer support is 2nd to none! They are always quick and responsive, go the extra mile and help with any request. They genuinely care about their product and are doing a fantastic job! I'd give 10/5 stars if I could!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 22, 2022
The only reason I'm not giving this app 5 stars is because of how "hard" it is for me to use. I'm fairly adept at most things when it comes to general site design, automations and integrations, but someone who knows more than me can easily traverse this application. EVER IF you're not adept at using apps like this, still use it! The customer service is INSANELY responsive and great at showing you where and how to fix things.
Aug. 2, 2023
Update: Today Appstle staff helped me resolve 2 issues in a speedy manner. They are always very helpful and get to the root of my issue. Today it was figuring out how to export the upcoming orders for the month so that we can dedicate inventory toward our subscriptions . Secondly, to reformat how upcoming order dates show up in the customer portal. The support member showed me how to filter and export to get upcoming order data. While exporting and manually counting isn't the worst thing in the world, it would be great if we could have a 'next month' section in analytics just so that the manual counting of products is not required. Either way, great app, thanks Appstle!! Prior Update: You can tell Appstle has been working hard to implement the best features and usability. The support is very quick and has always been good quality, but it has also improved to be even better! Very happy to have this app. There were a few hiccups in the early days, but I'm so glad that we got through them. If you're new to subscription apps, just start with this one! The reason I had hiccups was because I started with a different subscription app. Initial onboarding took some patience since I was migrating from Bold V1. We had a few issues due to leftover code from Bold V1, but that wasn't Appstle's fault. We also encountered a glitch on Appstle's end that prevented us from using the app and after a video call, got that resolved very quickly and reset our free trial so that we could actually try it out before purchasing. The customer portal is easy, I love being able to send a magic link. Support is incredibly fast and usually very helpful, IF you get the right person. This app works way better than our previous app and is very functional. Compared to Bold V1, I get way less confused customers now with Appstle. Great app!
Sept. 21, 2022
Amazing support I received, very helpful and friendly and offer very quick to respond within a couple of minutes.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Sept. 21, 2022
This app is like a constantly ticking time bomb. All their app changes are done in real time, so your customers will have a front-row seat to some real messy changes until the developers finally get it right. Which they rarely do, because aside from a very reckless, sluggish team of developers, they have no marketer or designer to explain to them what a good customer journey is. So it falls upon us to try to explain to them things such as why not having quantity selectors in a build-a-box and forcing the customers to go in and out of every individual item just to add them to a pseudo-cart only to then proceed to a real one is a terrible customer journey. The app’s architecture and design are a total mess. You have the regular subscription plan, normally you can choose a build-a-box option, but here, you have to stack that option on top of an existing plan, and for some reason you can enter a discount in both places. And here where it gets even messier: if you enter the discount in the subscription plan, it's built into the price, but you can't have a compare price, and if you enter it in the build-a-box extension, it's entered at the checkout as a discount code. And to make matters even worse, any product added into the build-a-box will forcefully have its own subscription widget, and the only way around it is to disable ALL widgets everywhere. As for their recklessness, here are a few examples: - overriding basic Shopify css elements (your visa, mastercard and other payment logos suddenly line up vertically) - when I tell them about that, they go ahead and ADD more messy code to override the code that’s overriding Shopify’s default - whenever they add a new element, there’s no translation field for it, so if your shop runs in another language, expect English words to always pop up randomly. - subscription widgets aren’t automatically enabled for collections, and there’s no install repository where you can get the code and do it yourself immediately, you have to wait for their team to send you that snippet. (and the response time and/or useful feedback drops dramatically once your trial period ends.) - and when I did get the code it was in broken HTML, so I am thankful I told them to send that to me and not have them run that on our store somewhere. - as mentioned above, all the live changes done without informing us and us having a ‘code red’ every single time. - irresponsible, misinformed feedback: even questions such as “do your subscription + loyalty discounts stack up or are they multiplied by one another?” don’t get a correct answer and you literally have to run the math for them to show their answer didn’t make sense. I could go on and on… In short: unintuitive, unreliable and extremely time-consuming.
Hi, My name is Logan and I'm the Director of Product here at Appstle. Your team has obviously had an bad experience with us and I want to see how I can help. First I want to address some of the points in your review. Our team is working very hard to build out all of the functionality merchants need from us. In the past sometimes we have done this too fast and released features a bit early. Clearly this has created a negative experience for your team. While we do want to continue releasing new features and support our merchants needs, we have made some changes to the way we release features. 1. Our team now announces new updates to all merchants from our dashboard. Features that will change existing experiences will not be enabled by default, and will be fully merchant controled. 2. To improve user experience I have joined the Appstle team, coming from leading ecommerce at a North American Shopify Plus brand. We have made several recent user experience hires as well to address the exact points you made above. Expect to see some massive user experience improvements coming to the app shortly :) 3. We have reviewed the bugs mentioned in this review. Most have been resolved or are in the process of being resolved as a top priority. I'd love to make sure we can address all of your concerns in detail however. We're building fast and learning along the way. One thing is for certain though, our merchants expect best in class user experience and stability. We are absolutely determined to deliver that. If you'd like we can get on a call together and discuss how we can create the perfect experience for you. I'd like to offer that I will handle your requests personally. We are releasing an updated, significantly improved version of our build-a-box in the coming days. We need merchants like yourself to provide feedback so that we are absolutely certain we are providing the best experience possible. If you'd like to get on a call and discuss how we can implement a much improved build-a-box experience, and implement your suggestions, I'd be happy to do so. Send me an email at [email protected] and I'll be happy to help. On behalf on the entire team (they have all read your review) we apologize for the experience you've had with us so far. We'd be over the moon to turn it around for you. Best, Logan
June 6, 2025
replied super fast and quick resolution thks
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Sept. 18, 2022
A seamless app with fast and efficient support. Great levels of customizability and was perfect for our flower subsription business
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 16, 2022
The support team is phenomenal, the app is everything you need. The support team is like you own little dev team, they will do everything for you 10/10 would recommend.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 16, 2022
so far this app has been great and their customer service team has been extremely helpful! they always go above-and-beyond each time i chat with them!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Sept. 15, 2022
Great App for subscriptions. The team is very helpful in getting questions answered you need answered quickly. They even make suggestions for using their app on your website, that you may have not thought about. A great app and customer service team.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 15, 2022
Excellent service. Kehanvi went above and beyond on what I requested. She managed to resolve and am now able to bundle products under a subscription. Thank you
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 14, 2022
Using this app for a few weeks. Easy to set up and customer support is top notch. I hope to learn more about it going forward.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Sept. 13, 2022
So many options available even on the free plan, everything I needed to customize the subscription experience for my product. I did rely on live chat customer service to figure it out and find the settings, and they were so fast in responding and helpful. Thank you for making a great service.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 13, 2022
Great customer service to help really outline exactly what to expect for your subscription plan. I had no reservations when mine was launched because of the service the team provided. 10/10!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Sept. 13, 2022
Great app, even better support. I was having issues which ultimately stemmed from Shopify. Appstle support actually went into my Shopify and found/fixed the issue for me. Added bonus points for then customizing the widget to match my stores theme. Highly recommend.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 10, 2022
Such good customer service, it's just amazing! They helped me with a lot of questions and where patient
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 8, 2022
Customer service chat is very responsive and helpful. They were able to help me with several questions including coloration changes and settings updates.
Sept. 6, 2022
Customer service is excellent! I highly recommended for subcriptions. They help me initially setup my subscriptions exactly how I wanted!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.