Appstle℠ Subscriptions App
Retain customers with subscriptions, subscription box, bundles
Rating
5.0
feedback
6,485
chart
#210
All reviews
Review RSS Feed
Sept. 5, 2022
App works great, but the stand apart for this is the customer support. Anytime i've had to chat with them they are extremely responsive and very quick to help, even providing tips and tricks not related to my support issue.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sept. 3, 2022
Solid subscription app with a lot of function. We are still learning to get the most out of this app but without a doubt the 24/7 support has been so helpful.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 28, 2022
Great app. Great support. Love the pricing. We just added Appstle Subscriptions after struggling with another app. (I don't want to shame them, so I won't name names.) So far I am incredibly impressed. Their team was very responsive and helpful installing the app (on a Sunday!) I am just getting acquainted with all the features, but it seems powerful, exactly what we were looking for. From inventory forecasting/reminders to Klaviyo integration, this seems like the real deal. The customer portal and widgets also just look great out of the box. And the pricing structure is fantastic. No processing fee like some of their competitors, and very budget friendly to businesses like ours that are just getting started. I'll update this review as we roll out all the features, but so far, I love what I'm seeing. Check us out for yourself: www.charnyhealing.com
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Aug. 26, 2022
Excellent customer service! The app works great but the main reason we're sticking with this is for the customer service :)
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 25, 2022
Appstle reps are quick to help online. Discouraged that I can't get a demo call for 2-3 weeks. Many of the Help videos are over a year old and not accurate anymore due to system updates. Appstle is suppose to be the best service but I'm running in to many areas that I will have to "improvise" to make it work for my needs
Thank you so much for your feedback. We recently made updates to UI and our team is working to update the videos. We are constantly working to bring in new features to meet different use cases and will keep you updated.
Aug. 25, 2022
Great customer service so far. Haven't had the app in use for long though, so I can't say more about the actual product yet.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 25, 2022
Super pour la mise en place de paiement automatisé et récurrent ! Plein d'options et une formule gratuite pour démarrer tant que moins de 50 souscripteurs. Le support est disponible par chat (en anglais) et super sympa si vous avez besoin !
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 24, 2022
Superb app. Brought our pages to life but crucially the support has been amazing to help fix & further improve
Aug. 23, 2022
Un service incroyable avec Prarthana. Compétente, gentille et super rapide. Service client facile, simple et efficace.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 22, 2022
I love using this app because it is so convenient for my customers and myself to stay on track with their orders! Whenever I need help or have a question, the customer service team replies in under 2 minutes...you will love using this app! :) Very easy to install, set up, and utilize!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Aug. 18, 2022
We've been using appstle for about a month now. Having to migrate from a different setup, we naturally had A LOT of questions. I have never experienced this level of support from a shopify app before. It's insane. Not only is this real 24/7 live chat (seriously they always answer within 5 minutes), they also don't just give you a bunch of canned responses; they actually help. We need more of this in the world. Their pricing is also fair. They don't try and eat into your hard earned profit like some of the other apps (who would have you pay an extra 2-10% of your revenue). I mean, $100 for $50k in subscription revenue is more than fair. From all the subscription apps I have been through, I have to say that appstle's is the best one of them all. It's super easy to get started (and if you have any issues, they have that amazing support, to help you, even if it's 4 in the morning and your program launches in 2 hours). But it's also the most advanced I have seen to far as well. We have some pretty specific needs that requires a lot of changing of products and prices and with this app, it was super easy to set up and works like a charm. All in all, I feel like I have finally found a good subscription app with a friendly, knowledgeable and fair team behind it, and I plan to stick around for a long time. Please don't change appstle.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 14, 2022
Worked very well, no problems, we got the problem solved quickly and I received quick responses and easy to follow instructions.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Aug. 12, 2022
In the past, we struggled with clunky subscription options. But now, with Appstle Subscriptions & Loyalty, we finally are able to offer a streamlined & powerful subscription option for our customers! Working with Appstle has been amazing. Their support is second to none, it feels like they are part of our team and we can tell they actually care about our success! If you are looking for a feature-rich subscription app to offer your customers, we 500% recommend you download this one! You will love it & so will your customers.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 10, 2022
Great customer service and so far working how I need it to. Quick responsive support and quality setting options.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 10, 2022
The support team at Appstle is always very helpful when it comes to issues or questions; there have even been a couple of instances where they introduced a new app feature to accommodate our needs! Could use some improvement around email notifications and out of stock item management.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 10, 2022
This app has really stressed me out. I want to offer our customers a pre-pay subscription option, where we win with cash-flow, and they win with a product discount. However the shipping profiles / settings do not make any sense, as I don't want them to get free deliveries that I don't deem them to be entitled to. I am told it's not possible to create a pre-pay option where our current website delivery charges are applied (free delivery when you spend £40). With the pre-pay option, if a customer spends £40 total spread across 3x deliveries (i.e. we spend 3x the amount on deliveries - about £8 x 3) they get free delivery, which is exactly NOT what I want as we just loose money (if we spend £8 on each delivery, it means we spend £24 delivery for a total pre-pay order of £40). I need them to spend at least £40 for each DELIVERY (so that's £120 total for 3x separate delivery slots) to get free delivery. But apparently this is not possible, which I find really unhelpful. Some of the chat people are helpful, but it takes longer than expected for them to reply and one just left the chat today and was marked as 'away' without warning. I wish there was a phone number I could call so someone could just talk it through with me. Also, when you've created a new delivery profile, these can't be edited. So if you get one little thing wrong that you want to change, you have to do it all again.
Dear Merchant, This is Ria, the co-founder of Appstle. I sincerely apologize for your less than stellar experience with us. Since the time of the review, we have made a lot of feature additions and updates at Appstle, which cover the concerns you have raised. Merchants can now edit/update an existing shipping profile without having to re-create from scratch. Please do not hesitate to reach out to me at [email protected] or [email protected] if you have any other questions.
Aug. 9, 2022
La aplicación funciona según lo publicitado. Buena atención al cliente y soporte con excelente dedicación.
Aug. 9, 2022
L'équipe est absolument incroyable. Une réactivité à toutes épreuves (5 minutes GRAND maximum) et à chaque besoin, une solution (même avec la version gratuite) ! Je recommande grandement.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Aug. 8, 2022
So far so good! Haven't been able to dive deep into every customization option, but it looks promising and the support has been stellar.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Aug. 5, 2022
This app helps greatly with subscriptions and when I have trouble, the customer service is great! I only wish they had more customer portal options without upgrading to the enterprise plan
Hello, Thank you for being a valued customer. We appreciate your feedback. I'd like to mention here that we recently revamped our pricing plan. With this, all features are now available to all merchants across all plans. The pricing tier is solely based on the monthly subscription sales your store gets. There is still NO transaction fee! Please see our latest pricing plan here https://appstle.com/shopify-subscriptions/#pricing You can always reach out to [email protected] in case of any queries. We are here 24*7*365 for your support.