Supliful: Dropship Supplements
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it's actually a great app that offers me more chances to work with supply chain and autonomous design, unique and great.
Hi Allpha Natural Products, Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying the app and finding value in the supply chain options and design features. Your support means the world to us, and we’re excited to continue providing you with a great experience. Yours truly, The Supliful Team
We are new, but so far, we love the products and the ease with which to design our labels. It would be exciting if you guys would offer more pet products.
Hi Rebalance Up, Thank you so much for the amazing 5-star review! We're thrilled to hear that you're loving the products and finding the label design process easy to use—that’s exactly what we aim for. We’re also excited to share that expanding our pet product line is definitely in the plans for the future! Stay tuned for updates by following us on social media. Yours truly, The Supliful Team
The idea of Supliful sending email every month that they made a mistake in their label or a mistake in the ingredient and sellers need to redesign the label is unprofessional. This simply means you can never focus on other things; you will always be stuck on editing labels on Supliful products every month. I noticed this only happens after you subscribe to their monthly plan. Now here are some reasons why this is harmful to sellers. Firstly, some of these products and pictures have been placed on Facebook ads, and having to stop an ad that is running for three weeks simply because you want to redesign the label or edit the label of that particular product is a big loss of advertising spend because some of these ads take time to yield results. Second, not all sellers design the label themselves; some paid professionals to do the designing, this means they need to keep spending money every month for the same product design that they have spent money on before. Thirdly, some of these product pictures have been posted on social media platforms and this means we need to keep deleting posts every month because the previous labels contain ingredients that have been removed. If this mistakes happens once a while then its understandable but for it to happen every month? I understand you are doing this for subscription purpose but there are better ways to gain subscribers rather than forcing sellers to redesign product monthly. You can increase price per product for none subscribers and new arrival product to be accessed by subscribers. It is a win win sitution
Hi Gloxy Care, Thank you so much for your review and feedback—we really appreciate it! This past month, we did encounter a couple of instances where spelling and punctuation mistakes slipped through our label templates, or we received incorrect information from suppliers. We’ve recognized that these errors should have been caught in our initial checks, and we’ve since put additional safeguards in place to make sure this doesn’t happen again. We’re committed to ensuring this won’t be an issue moving forward. We also want to assure you that we didn’t require any updates to user labels with minor spelling and punctuation errors, as long as they met our overall guidelines. Additionally, product ingredients and descriptions appear on the back of each item, which isn’t visible in the product mockups. So, there’s no need to re-upload images or pause any Facebook ads where you’re using our mockups. You also won’t need to renew your Supliful subscription just to generate new mockups. We only enforce product label updates when absolutely necessary to protect both end customers and the brands on our platform. Thanks again for your understanding and support! Feel free to reach out if you have any other questions. Yours truly, The Supliful Team
Great platform but products pricing is off and shipping costs are too high when factoring the additional subscription fees and the extensive time it takes to create labels/ setup initially. ie Supliful Jojoba Face Oil 30ml wholesale price before we mark it up to sell is $11.50USD when its commercially available anywhere at $13USD - even in higher priced boutiques. It does feel like we are paying you to sell your products to consumers who will need to pay more for them in the end. Perhaps revise the pricing matrix and I hope to jump back on board then as the platform is looking great!
Hi there, Thank you so much for your review and for sharing your feedback with us! We understand how pricing can be a concern, and we want to clarify that the price you see on our platform includes not only the product itself but also the cost of on-demand fulfillment. This allows you to avoid the need for bulk purchasing, warehousing, and shipping logistics, as we handle everything on our end. That being said, if you prefer to purchase in bulk and manage fulfillment yourself, you can absolutely receive a similar, if not better, price compared to other suppliers. We hope this clears things up, and we’d love to chat more if you have any other questions or concerns! Yours truly, The Supliful Team
The app and the service itself is top notch. Can't fault it. The only reason I've decided against using it is the shipping costs for UK customers is too high to make the buy the products.
Hi Functional Drinks Club, Thank you so much for your kind words and 5-star review! We're thrilled that you find our app and service top-notch. We understand that shipping costs can be a concern, and we're continually working to improve our offerings for all our customers, including those in the UK. Your feedback is invaluable, and we'll consider it as we strive to provide the best possible experience. Thank you again for your support! Yours truly, The Supliful Team
****** UPDATE ****** So here is my update on 7/24/2024. Customer services finally got back to me and was helpful. The process takes a little bit of time to learn but now that I understand it better it's fairly easy to use. I ordered my first samples and I'm excited to see how everything goes. I'll update again once my samples arrive. ****************************************************** I just started using Supliful and already I'm not sure if I will continue with them. i sent two emails already asking question and still not one reply. They have great products but only give the bare minimum info about them for example the Manuka coffee does not state where the beans are from nor does it give the Unique Manuka Factor (UMF) or the Methylglyoxal (MGO) content. I created a custom label so I can add it to my shop but it doesn't tell me if it is in review or not. As stated I emailed twice asking these questions and have not gotten an answer. For now I will not be adding the products to my shop as my customers expect high quality products but with prompt and reliable customer service. If i can't get answers then I can't provide my customers with the high quality customer service my brand is known for. Hopefully this gets addressed and I can add these coffees to my already amazing product lineup.
Hi Flavorful Brews, Thank you for your feedback! Given that the review was posted after using the app for only 3 hours, and it would take you some time to create the labels as well, it looks like our team did not have the time yet to get back to you. Email response might take up to a few hours during peak hours. Also, all the information regarding the label review can be found in our Help Center, and we strongly encourage our users to walk through it before starting their brand journey. We hope your further experience with Supliful will be more pleasant, and we look forward to fulfilling your orders. Yours truly, The Supliful Team
Supliful is the best, the easiest and have amazing products to brand with your own label. The label creation was awesome connecting directly to my canva. Great feature...Love it! I can't wait to launch my collection of amazing products.
Hi remediesnroots, Thank you so much for your 5-star review! We're thrilled to hear that you found Supliful to be the best and easiest platform for branding your own products. It's fantastic that you enjoyed the seamless label creation with Canva integration—it's one of our favorite features too! We're excited for your upcoming collection launch and can't wait to see your amazing products out in the world. Happy selling! Yours truly, The Supliful Team
This has been a really great experience. Had been looking for a system where I could sell white labelled products and came across Supliful. Onboarding and getting things up and running was really hassle free, products are great.
Hi VitaliBlend, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with Supliful. It's fantastic to know that our platform met your needs for selling your brand products and that the onboarding process was smooth. We take pride in offering top-quality products, and your feedback truly validates our efforts. We're here to support your success! Yours truly, The Supliful Team
Great products and professional staff. My only issue is I have been waiting for a week after an order for label approval. I would highly suggest doing a test order because I am going to have to refund my first sale because it is taking so long
Hi Highly Fungtional, Thank you for the great feedback! Our team reached out to you after the order was placed as your label is missing some crucial details required for order fulfillment. Please check your email associated with your Supliful account and follow the instructions provided by our customer support team so we can verify your label and fulfill the order asap. Once the label is verified, all following orders containing that product will not need to be verified again. Yours truly, The Supliful Team
I am very frustrated with Supliful. I placed a test order for my Shopify store since April 8 and it was never fulfilled. This has prevented me from launching my store. I do not recommend using their services.
Hi Wellprovit, LLC, Thank you for your feedback! We have reviewed your account, and you have only one order that was placed yesterday, May 22nd. Our team has already contacted you as your label file needs adjustments. Please make sure you send the fulfillment requests from your Shopify to Supliful either manually or automatically to make sure they get fulfilled: https://help.shopify.com/en/manual/orders/fulfillment/setting-up-fulfillment#step-2-choose-manual-or-automatic-fulfillment Yours truly, The Supliful Team
Poor customer service- they wrongfully charge additional fees for mistakes that aren’t the customers. They don’t listen to the consumers they just stick to their faulty script. Which the consumer complaint states if a person doesn’t receive their goods they should be refunded, especially if it was “returned” mysteriously. Showing them proof doesn’t help but hopefully BBB will!
Hi Her.BS, We are sorry to hear about your poor experience with Supliful. For some reason, the original shipment was returned to our warehouse facility as they deemed the originally provided address as incomplete. Our customer support team has offered to reship the order to a different address if you agree to cover the shipping costs due to the faulty first address. Unfortunately, we cannot refund orders already fulfilled as all products are fulfilled and labeled on demand. Yours truly, The Supliful Team
First of all I will say I love the ability to customize the labels and the ability to create my own brand. I think the shopify integration works very well. There are a few issues that may push me to go elsewhere. Processing and shipping takes way too long. In this day and age customers have a higher expectation and if I can't deliver their product quicker they will go somewhere else. For me, I've got to be able to sell on multiple platforms. The shopify integration is very good. But Supliful needs other integrations or the ability to ship faster so I can sell on Tiktok and other platforms. Email and support is also too slow. I really love the concept and products I've sampled. However, I may not stick around too long unless they can speed things up.
Hi AffinityCo.co, Thank you for the constructive feedback! We understand the importance of having your customers receive their orders faster, and we are doing our best to improve the fulfillment and delivery times every day. Please keep in mind that we are still a young startup that cannot compete with big established companies just yet, but we are getting there. We are also continuing to build more integrations, and we will have a big update on TikTok next week, so stay tuned! Yours truly, The Supliful Team
Very professional, great products and good service. I actually use the products myself. My favorite part is how well they print their labels. The possibilities with Supliful are truly endless, you just have to know how to capitalize on it and I’m happy that I’m doing it with Supliful.
Hi Lionsip, Thank you for your fantastic 5-star review! We're delighted to hear that you're enjoying our products and services. It's great to know you also appreciate the quality of our labels. We're thrilled to be part of your journey and excited to see you capitalize on the endless possibilities with Supliful. Your success is our success, and we're here to support you every step of the way! Yours truly, The Supliful Team
March 2024 - We are a new store and have placed four orders for five different products through Supliful to test the process. They did not fulfill a single order without us having to email them and tell them to push the order through. The orders show up in Shopify and even show up in our Supliflul orders tab but they don't get fulfilled automatically. The automatic fulfillment is nonexistent. There is no way this model would work if we had multiple orders from multiple customers. May 2024 - Supliful responded to my review and you can read their response below. They claim the orders were fulfilled automatically but that is absolutely NOT TRUE! Every order required us to contact them to get the order pushed through. EVERY ONE! I am not satisfied with their response.
Hi Flvme, Thank you for your feedback! Our team has previously advised you to reach out to Shopify customer support. On the Supliful side, everything is working as it is supposed to, and all other accounts don't experience the same issues. After reviewing the orders we received, we see that they were fulfilled automatically without any issues. As there are no issues on the Supliful side, you need to check with Shopify as to why the orders are not being synched with Supliful. Yours truly, The Supliful Team
Incredible service and amazing products. I am so grateful I found them!
Hi That Girl - Beauty and Wellness, We're absolutely delighted to hear that you're enjoying our service and products! Thank you for choosing us and taking the time to share your positive experience. We're here to help and appreciate your support! Yours truly, The Supliful Team
Supliful has been great for my business. They provide support when you need it and have been patient while I work towards launching my new venture. Thanks again, Supliful team!
Hi ARABICA NIGHTS, Thank you for your glowing review! We're thrilled to hear that Supliful has been instrumental in supporting your business endeavors. Assisting when needed and being patient as you navigate launching your new venture is what we're here for. We appreciate your trust in us and look forward to continuing to support you every step of the way. Yours truly, The Supliful Team
It takes care of everything from start to finish. If you can create your labels, you can be up and running quickly. We went from nothing to opening an online store with 30+ products in less than one business day. Hassle-free. Doesn't get easier.
Hi Pinnacle Health Supplements, Thank you so much for your stellar review! We're thrilled to hear about your seamless experience and how quickly you were able to set up your online store with our platform. Your success story is truly inspiring, and we're delighted to have played a part in it. Here's to your continued success, and thank you for choosing us for your online store journey! Yours truly, The Supliful Team
The easiest set up I've done with any app.
Hi Naturalique Beauty, We're thrilled to receive your 5-star review! Making setup easy and seamless is our top priority, and we're delighted to hear that your experience reflects that. We're here to ensure your continued satisfaction and success. Thank you for choosing us, and we look forward to serving you even better in the future! Yours truly, The Supliful Team
Paid for a yearly subscription and I can't even get anyone from technical support to look into why customers can't buy supplements from 1 of my stores.
Hi Oxreen, Thank you for taking your time and leaving us this review. After looking into your case, it was confirmed that our customer support team had followed the standard protocol to help you troubleshoot the issue, and the problems turned out to be on the Shopify setup side. We hope that you will be able to resolve all those issues soon and will give us another chance and more positive feedback on the service. Yours truly, The Supliful Team
Awesome!
Hi A4P Supps LLC, You're awesome! Yours truly, The Supliful Team
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