tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
3.8
feedback
237
chart
#1,189
All reviews
Rating Breakdown
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April 25, 2018
Fantastic app. Provides better functionality than some paid live chat apps.
Hi Robautic, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product and find it useful for communicating with your customer. Recommended by other users here in the community, tawk.to is the most widely used chat application in the planet. We have reached our 5-million-user mark and we thank you for it making happen! The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails. Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
April 23, 2018
We've been using this app for about a week now, and it's already made such a huge impact on our business. Compared to our last free app that would only work through the customer's facebook messenger, we would have maybe 2 people message us a month. This one we have been getting several messages each day. The customization is great, and the monitoring options - WOW. I'm sure we have just started to scrape the surface of their features, but so far it's been amazing. So many features for a free app, it's just wonderful. Thanks Tawk.to keep it up!
Hi Jpsm Sales Marketing Group Inc, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and that our widget generated more engagement on your website. Our Monitoring feature shows real-time activities of visitors. You can view detailed information on your visitor's activity by selecting the monitoring tab along the left side of the dashboard. At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on the site, how many times they've visited the site and how many previous times they've engaged in chat. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
April 23, 2018
Easy to use and it helps a lot in managing visitors and engaging with them.
Hi Cisco Net Global, Thank you for supporting tawk.to and for sharing your review with the community! We are happy to know that you find our widget easy to install and that it has helped in engaging your customers. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
April 20, 2018
its 12$ and 15$ NOT FREE..they ask u details, after stealing email and other deatils, n ruining 15min, then they ask for money!.
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
April 20, 2018
I have been using this for over a month and I must say that it is brilliant. Gives me all of the information I need to do a successful live chat. I have converted brilliant potentials into clients through the live chat system. Thank you Tawk!
Hi Crystalcm, Thank you for giving tawk.to a 5-star review! We appreciate your feedback and are happy to know that our widget helped convert sales for your business. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
April 10, 2018
Very happy with this app, it works very well!
Hi Coffeecology1, Thank you for choosing tawk.to and for recommending tawk.to in the community! We appreciate your feedback and are happy to know that our widget works great on your website. If you have other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
April 2, 2018
The best of the best app! Very please with it
Hi Uni T, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and find it to be the best chat software in the market. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
March 31, 2018
Chat works like a charm. Off the shelf it seems however that the chat doesn't work during the shopify checkout flow. I'm contacting tawk.to support to figure it out. Will come back here with an update.
Hi Authentic Foods, Once the widget is installed, it will show to all pages of your Shopify site. Hopefully, the issue is now resolved. If not, please send me the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket Number (if available): 3. Screenshot/error messages: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. For urgent matters, you can reach out to us 24/7 for support with any urgent matters. Our live agents are always available to assist you. Thank you and hope to hear from you soon.
March 25, 2018
Great and GENEROUS FREE APP. Support these guys!!! The features it comes with is astounding
Hi Mini Toddler, Thank you for choosing tawk.to and for recommending tawk.to in the community! The tawk.to app is FREE forever and we appreciate the continued support of our product. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
March 17, 2018
Great app. Even the free version works really well. Easy to install and easy to get the hang off. Recommend it - especially for start-ups with limited funds for paid versions.
Hi Amber Grove, Thank you for choosing tawk.to and for giving us a 5-star review! The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
March 12, 2018
This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.
Hello - thanks for your review. This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know? Support is available 24x7-365 via live chat on our site.
March 7, 2018
The best livechat for shopify! Easy, powerfull and userfriendly . 5/5
Hi Betten Haskins, Thank you for choosing tawk.to and for giving us an amazing review! We are happy to know that you love our product and find it to be the best chat software for Shopify. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
March 1, 2018
AMAZING! This is quite a generous app with its standard version offered for FREE. It's easy to use, comes with rich features including an accompanied phone app, and ASTOUNDINGLY provides free 24/7 chat support. I cannot imagine any user giving tawk.to less than 5 stars. If you need a chat solution, I highly recommend this one. Given what tawk.to offers with their free version, you won't be disappointed.
Hi Taylar Leigh Apparel, Thank you for choosing tawk.to and for recommending us to the community! We appreciate the kind words and we thank you for the continued support of our product. We thank you for giving great feedback about our customer support team. We will continue to provide excellent customer support to all our users. Should you have questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Feb. 25, 2018
Very nice job! Thank you!
Hi Leatherstrata, We thank you too for giving us a 5-star review! We hope you have seen success using our products. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Feb. 18, 2018
This app is out of this world amazing. There's no question about which messaging app to choose, go with this one! I would even go so far as to say this app is one of the best I have ever seen, peroid. The ease of use, slick user interface and countless features with amazing customizability makes me baffled that it's free. This is in it's truest form a free permium app, and the little "powered by" link isn't in your face at all, you can even remove it for $9 if you want to. Stay awesome Tawk.to
Hi Scanvape, Thank you for choosing tawk.to and for giving us an amazing review! We appreciate the kind words and we thank you for the continued support of our product. The Remove Branding add-on allows you to remove tawk.to branding from the widget, tickets, emails, chat transcripts, Chat Page, chat link and Knowledge Base. To learn more, visit the following links: 1. Setting up the Remove Branding add-on: https://help.tawk.to/article/setting-up-the-remove-branding-add-on 2. Purchasing the Remove Branding and white label add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Feb. 16, 2018
The app is good as far as function goes, but it appeared to slow my site down significantly. When it was installed, there was 8 - 10 seconds after the page loaded when nothing on the page could be selected. When I removed the app everything appears to be loading normally again.
Hi Bearing Box, Thank you for choosing tawk.to and for sharing your challenge here. The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site. Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made. These are some common causes of slow web page loading: -Slow or interrupted internet connection -Browser or operating system updates needed -Multiple redirects -Conflicting browser extensions (check for ad blockers and site blockers) -Malware -Hardware/storage limitations -Background apps We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly. I hope this addresses your concern. We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Feb. 16, 2018
Just installed tawk.to live chat earlier this week. Soon as it was installed we started getting chats. The customers I spoke with were very pleased with the "great customer service". I still have to figure some of it out and get used to it but it's a really cool app. I did not realize that if you have it on your ipad and a computer that if you turn it off on one it is still "live" on the other. Just a matter of getting use to it. It works very well and is much more user friendly than the customer having to go to our contact page and email us . February 16 update. I read some reviews and some were negative about this app which convinced me to try Tidio as they went on about it being the best. I tried it and have come back toTawk.to. Tawk.to is great for educating yourself about your own web page as it gives so much information. What I like in the short time I have had it is that I can see where in the world my customers are chatting from which helps in answers I give them. . Information that is useful in developing our business and who your customers are. I'm pretty pleased with Tawk.to for the great app and all the free features they give. Also when I reinstalled it I was impressed that my previous information and chats were still there - thanks! I am not calling down Tidio - the free version functions as a very basic chat app and if that's all you are interested in then it's fine too. Support from both companies was very good.
Hi Birds Hill Enterprises, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate your continued support of our product. Our Monitoring feature shows real-time activities of visitors. At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on site, how many times they've visited the site and how many previous times they've engaged in chat. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Feb. 9, 2018
A clean and efficient chat facility that allows us to connect to customers with no glitches.
Hi Crowdcontrolwarehouse , Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you like the user interface of our widget and find it an efficient tool in your business. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Feb. 9, 2018
Works well and easy to install
Hi The Devils Apparel, Thank you for choosing tawk.to and for recommending us to the community! We thank you for the continued support and we hope you have seen success by using our product in your business. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Feb. 7, 2018
Would definitely recommend!! Works fantastic and is a great addition to my women's fashion store www.chicboutique.com.au