tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
3.8
feedback
237
chart
#1,225
All reviews
Rating Breakdown
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Feb. 27, 2017
Ever see those websites with the fancy chat apps? Well damn it's this app! Features that I absolutely love: + You know what page the customer is in so you'll know what to say! + Auto send a message after a predefined number of seconds when they open! (See those Hi how can we help you!) chats? It's here also. + The phone App is great, you can set it so that when there is a visitor, there's a persistent notification on your phone. (I use an extra phone for this). + You can have staff accounts! And you can whisper to staff accounts in between chats to guide them. Wow. Why haven't I seen this before.
Hi Trendsetterph, Thank you for giving tawk.to a 5-star review and for loving our product features! Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions Triggers sends automated messages if certain conditions are met. Related article: https://help.tawk.to/article/creating-and-managing-triggers Mobile sound notifications keep you updated on all your incoming chats. For mobile settings: 1. iOS App: Enabling sound and badge notifications https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android App: Notification Fixing How-tos https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit Whisper function allows agents to chat with each other without the visitor ever seeing the conversation. To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Feb. 27, 2017
Installed the app now for a week, I must say that it works perfectly! Used a payed app before but now replacing all my shopify stores with this plugin! Works great.
Hi Nootropics Supplements Com, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you love our product and have used it on all of your websites. Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Feb. 24, 2017
WoW! I can't believe this awesome app is FREE!!! This is a must have app on your store, i'm still shocked that it's FREE!
Hi Eco Matcha, Thank you for choosing tawk.to and for giving us an amazing review! Yes, the tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We have reached our 5-million-user mark and we thank you for it making happen! If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Feb. 15, 2017
OMG Is this really free? Seriously? Many many awesome features - thanks. Lots of customize options - and instant support!!! Was using chatra and loved their free trial, but just couldn't pay almost $200/year for all those fun extra options in a chat app. This has the same (if not more) features and its FREE (no trial - just FREE) - the best point of all!!! Thanks a million!!!
Hi Ce Institute, Thank you for choosing tawk.to and for loving our product! Yes, the tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We have just released a major update to our widget! See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Feb. 15, 2017
One of the best apps I've installed on my app. Tawk.to gives you LIVE visitors review on your dashboard. Meaning, you can see live, how many visitors you have at any given point. Also, I downloaded the iPhone app, works perfectly. Now, I can always answer a question whenever I go, with the iPhone app. Excellent!!
Hi Inspirationify, Thank you for finding tawk.to app to be the best chat software in the market! Our Monitoring feature shows real-time visitor activity. If your visitor has a chat history, you can also view their navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions Our mobile app helps you answer chats on the go! To configure the mobile sound notification, check the following links: 1. iOS App: Enabling sound and badge notifications https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android App: Notification Fixing How-tos https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit Our Whisper function allows agents to chat with each other without the visitor ever seeing the conversation. To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Feb. 12, 2017
Love the chat. Only issue I have is positioning. Because I have other things right on the position options for tawk.to. I which there was a position bar.
Hi Kumusta, Thank you for supporting tawk.to and for sharing your challenge here. Good news! We have just released a major update to our widget. You can now set separate positions for your widget on desktop and mobile devices. Follow these steps to change the position of the widget on mobile: 1. Click the Admin cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Feb. 5, 2017
Such a simple chat app...very small, but efficient. You guys have the right idea :)
Hi Bonjour Luxx, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our tawk.to app to be an efficient tool for your business. We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Jan. 27, 2017
Great app with options to custom the widget (colors etc...) and support different languages (french, spanish and much more), push notifications on desktop and mobile. JUST PERFECT guys :)
Hi Appsystem, Thank you for choosing tawk.to and for giving us an amazing review! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards Here is the list of languages currently available for the widget: Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese. You can also create custom widgets and modify them to any language you like: https://help.tawk.to/article/changing-greetings-on-your-widget You can help us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app > https://crowdin.com/project/tawk-android 3. iOS app > https://crowdin.com/project/tawk-ios If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Jan. 23, 2017
One of the best apps in the app store, and the best part is that comes for free. Thumbs up
Hi Amdivetest, Thank you for that thumbs up and for finding our app to be the best in the market! The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Jan. 13, 2017
No issues with this app. Can use the same account for multiple sites. Android app works well to address questions while not near a computer.
Hi Jack Wagon Coffee Co, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you are satisfied with our product and had no issues with the mobile app. If you wish to add another website (Property), here are the steps: 1. Go to the Admin section by clicking on the gear icon at the bottom left sidebar. 2. Click on the hamburger icon in the Properties section and select 'Add Property' in the drop-down menu. 3. Add details: Property Name and Site URL. 4. Click 'Next.' More detailed instructions can be found here: https://help.tawk.to/article/adding-additional-websites-to-the-dashboard We do have mobile apps for Android and iOS! With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store. For Android Devices: 1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android 2. To make changes to how your widget acts on your site on your Android device: https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android For Apple Devices: 1. Download the iOS app here: https://itunes.apple.com/app/tawk.to/id907458277?mt=8 2. To make changes to how your widget acts on your site on your iOS device: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Dec. 27, 2016
It's a FREE app and yes, you get the price of using a "free" app -don't expect too much! After roughly 2 months of using it, I've decided to remove it..Why? 1. You have stay logged to the dashboard -to your computer at all times so that your chat status will also go "on-line" -Not ideal for single person who runs an ecommerce store. I was hoping that I'll be able to manage everything from a smartphone; unless you don't want to miss any chats, -you really have to connect and reconnect to the dashboard (the dashboard times out!), -to your computer from time to time! Really a waste of time! What's the point of scheduler if this app would eventually go offline if you can't keep an eye on the dashboard? 2. Tawk.to App (iOS), -This app is having a hard time pulling/displaying messages when connected to 3G or LTE, or even when connected to Wifi, messages would came late and sometimes, messages would not appear at all! I ended up tons of "missed chats"! 3. UI - The dashboard has very confusing UI.There are portions/settings that are invaluable to ran a chat for an ecommerce store. This app is very promising, but very buggy. and in my opinion should be designed and tested from a seller/store owner point of view.
Hi Tech Avenue Ph, Thank you for choosing tawk.to and for sharing your challenge here. Here is information addressing your concerns along with a few suggestions for using the tawk.to app. 1. User status will not be changed from active to inactive as a result of being idle or not viewing the tawk.to Dashboard. If your computer or browser has a sleep mode setting, this will cut off the internet connection and set your status to offline in the Dashboard. You can find your Sleep mode settings in the Monitoring section. If an agent is inactive for 10 minutes (default setting), incoming visitor events will turn off. However, the whole Dashboard can still receive chats and will remain active. You can modify the time settings or completely disable sleep mode. To learn more about the sleep mode feature, visit this link: https://help.tawk.to/article/enabling-the-sleep-mode-feature 2. For iOS, please try using a different internet connection. e.g. if you are using wifi, please try 4G or another wifi connection going through a different access point and/or ISP and vice versa. Also please disable any VPNs you may have enabled. You might also try killing the app (double-tap the home button and swipe the tawk.app away and up) and then restart it. To send a bug report, please do the following: > open settings > open the app left menu (top left) > tap on the gear icon (top left) > tap on "Report a bug" 3. We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Dec. 21, 2016
Fantastic app, just waht we were looking for. www.pharmacy4life.co.uk
Hi Pharmacy4life, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you love our product and find it a perfect match for your business. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Dec. 21, 2016
This is Wonderful app ever in shopify market and can support to dashboard chat history, monitoring even mobile app support 100% Satisfied
Hi Ducati Home Automation, Thank you for giving tawk.to a 5-star review! We are happy to know that you are 100% satisfied with our product! You can monitor you visitors’ activity, check chat history and answer incoming chats in a single Dashboard using your computer or mobile device. We value your feedback and will continue to provide excellent customer support to all our users. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Dec. 20, 2016
Superb App! You can have multiple chat agents for a website and an agent can service multiple websites - beautifully programmed! What's more - you could customise it according to your website's theme, a mobile app from which you can chat with your visitors on the go and plenty of other options. All for free! Highly recommended! Just install it! www.littleandcurious.co.nz
Hi Little And Curious, Thank you for choosing tawk.to and for recommending us to others! Our tawk.to app allows agents to answer multiple chats on multiple websites at the same time. You can also personalize the widget according to your business theme or preference. We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Dec. 20, 2016
The App works wonderfully. User Interface, excellent. Speed and responsiveness, excellent. All of the features you would want in a chat service both desktop and mobile are here. LenoreBatherie.com
Hi Lenorebatherie, Thank you for finding tawk.to to be an excellent app for your business! We are happy to know that you find our desktop and mobile app efficient in answering chats. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Dec. 4, 2016
It's amazing the way it works and has a free iOS and android app. You can't really run your business without and it maximizes your potential to grow your business from a customer service endpoint. You can even custom design the look and feel of the chat window with ease in the dashboard. What amazing work you guys did and the seamless integration capabilites for many platforms!
Hi Design Discover, Thank you for appreciating the amazing work of team tawk.to! We are happy to know that you find our chat widget easy to install and have helped convert sales for your business. We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Dec. 2, 2016
Best live chat app for Shopify. They allow you to use the app for free with all of their features, unlike other apps that limit chats, or make a very obtrusive interface for the customers. This app is amazing! Plus, the new upgrades are awesome. I am looking forward to the long term use of this app.
Hi Leggings Gg, Thank you for finding tawk.to to be the best chat app for Shopify! The tawk.to app will always be free! We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Dec. 3, 2016
The application was easy to install. Setup and customization of the app are simple, and the app is very user-friendly. The app looks very promising! https://www.gift-frog.com https://www.kinkytoy.store
Hi Gift Frog, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our product easy to use. This year we have reached our 5-million-user mark and we thank you for it making happen! If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Nov. 22, 2016
So far so good! Downloaded it for Black Friday weekend and had a few questions which were immediately answered through the online chat. And they have an App for both Android and Iphone so you can get notifications sent straight to your phone!
Hi Endless Knot Boutique, Thank you for choosing tawk.to and for giving us a 5-star review! We appreciate your feedback and are happy to know that our widget helped your business for a busy event such as Black Friday. Our tawk.to app can easily be accessed via web browser, desktop and mobile apps. We have just released a major update to our widget. You can now set separate positions for your widget on desktop and mobile devices. Follow these steps to change the position of the widget on mobile: 1. Click the Admin cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
Nov. 21, 2016
Definitely a fantastic app for live chat so easy to implement and use, their live chat (lol) support was very helpful and there is nice additional features too so you can view what visitors are doing on your site etc. etc., really ticks all the boxes and its FREE! https://www.valuevaping.co.uk
Hi Value Vaping, Thank you for choosing tawk.to and for giving us an amazing review! Yes, it's still and will always be FREE! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We value your feedback and will continue to provide excellent customer support to all our users. Our Monitoring feature shows the real-time activities of visitors. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min