tawk.to Live Chat

Hi Playblue, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate your feedback and are happy to know that you find great value in using our app. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi The Chalk Boutique, Thank you for choosing tawk.to and for sharing your question here. The Scheduler allows you to manage the operating days and times of the widget. Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline. To access the Scheduling feature, follow the steps below: 1. Go to Admin (gear icon) in the left sidebar. 2. Select Chat Widget 3. Select Scheduler Note that you have to be logged in to the Dashboard during operating hours to be online. If there's no Agent online and logged in, the widget will still be offline. To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Beserk, Thank you for choosing tawk.to and for recommending tawk.to to the community! We are happy to know that you love our product and that it looks great on your site! If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Wirelesshub, Thank you for choosing tawk.to and for sharing your challenge here. Here are two reasons your widget may have been been set to Offline: 1. Your Scheduler is active. The Scheduler allows you to manage the operating days and times of the widget. If you have scheduled your widget for the hours of 9 AM - 5 PM and the clock hits 5PM, even if you are logged in (online), the widget is forced to go offline. However, any conversations in progress will be allowed to continue. 2. You are not logged in to your Dashboard. If there's no Agent logged in to the Dashboard (desktop or mobile app), the widget will still be offline. To learn more about Scheduler, visit this link: https://help.tawk.to/article/using-the-widget-scheduler If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Styleesacree, Thank you for choosing tawk.to and for giving us an amazing review! We are happy to know that you find tawk.to to be a powerful app on your Shopify site! Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Sin Chew Optics, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you find great value in using our app. The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

Hi Stephensworld, Thank you for choosing tawk.to and for recommending tawk.to to the community! The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails. Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Theskinmantra2, Thank you for choosing tawk.to and for giving us a 5-star review! We have reached our 5-million-user mark and we thank you for it making happen! The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails. Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Michael, Thank you for choosing tawk.to and for giving us an amazing review! We appreciate your feedback and are happy to know that you find our widget helpful in managing customers browsing your website. Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitors’ activity by selecting the Monitoring tab at the left side of the Dashboard. At a glance, you can ascertain details such as which country they're from, the webpage they’re currently browsing, how long they've been on the site, how many times they've visited the site and how many times they've previously engaged in chat. Related link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Nycwink, Thank you for choosing tawk.to and for sharing your review with the community! The tawk.to app will always be free! Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Blackowl Gps, Thank you for supporting tawk.to and for recommending us to others! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your tawk.to widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Tea Palace, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find value in our product and find it easy to use. Our default desktop sound notification has a loud ring that can quickly get your attention when a visitor is ready to chat. You can choose the sound you hear, the volume and the number of times it is repeated. To learn more click the following links: 1. Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications 2. Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications 3. Enabling notifications on Android https://help.tawk.to/article/enabling-notifications-on-android 4.Enabling sound and badge notifications on iOS https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Oursandals, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and have used it on your two websites. Our Reporting Section offers the following: Chat Volume Missed Chats Average Chat Duration User Satisfaction Chat First Response Time Volume New Ticket Solved Tickets Ticket Source Resolution Time Tickets Reopened Ticket First Response Time Knowledge Base Articles Knowledge Base Searches Knowledge Base Feedback To learn more, visit this link: https://help.tawk.to/article/understanding-reporting If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Girlyshop Net Thank you for choosing tawk.to and for giving us an amazing review! The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. Our Monitoring feature shows real-time visitor activity. If your visitor has a chat history, you can also view their navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Mysexywaist Com Wholesale, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate the feedback and we thank you for the continued support of our product. Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Matronita Care Supply, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you find our product easy to use after your first try! We appreciate the feedback and we thank you for the support. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Trendsetterph, Thank you for giving tawk.to a 5-star review and for loving our product features! Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions Triggers sends automated messages if certain conditions are met. Related article: https://help.tawk.to/article/creating-and-managing-triggers Mobile sound notifications keep you updated on all your incoming chats. For mobile settings: 1. iOS App: Enabling sound and badge notifications https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android App: Notification Fixing How-tos https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit Whisper function allows agents to chat with each other without the visitor ever seeing the conversation. To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Nootropics Supplements Com, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you love our product and have used it on all of your websites. Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Eco Matcha, Thank you for choosing tawk.to and for giving us an amazing review! Yes, the tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We have reached our 5-million-user mark and we thank you for it making happen! If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min