tawk.to Live Chat

Hi Le Tablier Bleu, Thank you for choosing tawk.to and for sharing your challenge here. There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard. Follow the steps below to install the chat widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. Helpful link:https://help.tawk.to/article/shopify An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before your site’s closing body tag. For more information, read this article: https://help.tawk.to/article/adding-a-widget-to-your-website You can reach out to us 24/7 for support with any urgent matters. Our live agents are always available to assist you. You can also email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Marionsfashionloft, Thank you for choosing tawk.to and for reaching out. There are two ways to add the tawk.to widget to your site. #1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag. Helpful link: https://help.tawk.to/article/adding-a-widget-to-your-website #2 - Use the Plugin for Shopify. To download the tawk.to app from Shopify, follow the steps below: 1. Log in to your Shopify dashboard. 2. Then visit https://apps.shopify.com/tawk-to. 3. Click the Add app button for the tawk.to app. 4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify. 5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. Helpful link: https://help.tawk.to/article/shopify Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Vapepeople, Thank you for choosing tawk.to and for sharing your review with the community! Our Monitoring feature shows real-time visitor activities. If your visitor has a chat history, you can also view their navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions Our BAN feature can help restrict spammers and other unwanted users from accessing your widget. You can activate this feature with the following options: 1. Banning a visitor You can ban specific visitors from your active chats and offline messages. Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor 2. Banning/blocking the widget by location You can block a specific country to hide the widget from visitors from that country. Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Thelockersedge, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you are impressed with our product! We thank you for the continued support and we hope you have seen success by using our product in your business. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Parislittlefingers Com, Thank you for choosing tawk.to and for giving us an amazing review! Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community! We value your feedback and will continue to provide excellent customer support to all our users. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Vigotore, This is Sienna from tawk.to reaching out. We do apologize for the challenges you experienced with our support team. There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you. If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid" 1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19 2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7 3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4 - Delete the tawk.to script code from it and Save I hope this addresses your concern. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Kernow Furniture, Thank you for giving tawk.to a 5-star review! Our tawk.to app can monitor real-time activities of visitors and let you answer chats via web browser, desktop and mobile apps. Check out the links below to download the app: Windows App: https://www.tawk.to/tawk-to-for-windows/ MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/ iOS app: https://apps.apple.com/app/tawk-to/id907458277 Android app: https://play.google.com/store/apps/details?id=to.tawk.android If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Olive Winter, Thank you for choosing tawk.to and for reaching out. There are two ways to integrate the tawk.to live chat into your site. #1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag. Helpful link: https://help.tawk.to/article/adding-a-widget-to-your-website #2 - Use the Plugin for Shopify. To download the tawk.to app from Shopify, follow the steps below: 1. Log in to your Shopify dashboard. 2. Visit https://apps.shopify.com/tawk-to. 3. Click the Add app button for the tawk.to app. 4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify. 5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. Helpful link: https://help.tawk.to/article/shopify Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Wig Store Hair And Beauty Canada, Thank you for choosing tawk.to and for sharing your review with the community! Here's what you can expect with the Hired Agent service: 24/7 Access to the tawk.to team — We create a group chat in the dashboard, so you can respond to our queries, educate our team, and give us feedback. A team of agents — We select a group of agents to study your site and get to know your business. Keep in mind that agents can only respond when information is readily available. So the more information and feedback you provide, the better we can respond on your behalf. Access to our industry expertise — We now have 5 million customers and growing! Trade on our experience. We can help you proactively engage more visitors on your site, integrate with your systems, and develop/create your FAQ's or Knowledge Base. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Multi Niche C, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate that you find tawk.to app to be the best chat software after trying other live chat apps in the market. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Odealshop, Thank you for supporting tawk.to and for sharing your review with the community! Our tawk.to app monitors real-time activities of visitors and lets you answer chats via web browser, desktop and mobile apps. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Edgability, Thank you for choosing tawk.to and for giving us an amazing review! We are happy to know that you love our product and find it useful for communicating with your customers. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of yourwidget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards You can also set separate positions for your widget on desktop and mobile devices. Follow these steps to change the position of the widget on mobile: 1. Click the Admin cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Superherogear, Thank you for choosing tawk.to and for sharing your review with the community! We thank you for the continued support and we hope you have seen success by using our product in your business. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

Hi Casebuddy, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our chat widget easy to install and worth it. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Aphrodite And Hebe, Thank you for choosing tawk.to and for sharing your challenges here. An agent's status will not be changed from online to offline as a result of being idle or not viewing the tawk.to Dashboard. If your computer or browser has a sleep mode setting, this will cut off the internet connection and set your status to offline in the Dashboard. If an agent is inactive for 10 minutes (default setting), incoming visitor events will turn off. However, the whole Dashboard can still receive chats and will remain active. Please note: If a visitor becomes Idle and remains inactive for an additional 10 minutes, the session will end. Your visitor will continue to appear in Monitoring during the 2-minute buffer period. Related links: 1. Understanding Visitor Monitoring and Chat sessions https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions 2. Enabling the Sleep Mode feature https://help.tawk.to/article/enabling-the-sleep-mode-feature If you need help, We have a 24/7 support line that you can contact for any pressing matters. Our live agents are always available to assist you. Alternatively, you can email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Igift, Thank you for giving tawk.to a 5-star review! We thank you for the continued support and for using our product for all of your office staff. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Fvapetec, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget the best chat software after trying the other live chat apps in the market. If you have any questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Miss One Hundred Percent, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product’s interface. We value your feedback and will continue to provide excellent customer support to all our users. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Zolglove Inc, Thank you for giving tawk.to an amazing review! We are happy to know that you are satisfied with our product and services. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!