Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
3.9
feedback
293
chart
#1,306
All reviews
Rating Breakdown
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Sept. 18, 2019
I have received an email telling me that they intend to delete the free plan of this app, so think twice before to buy one of Out of the Sandbox theme: without the app you will have to start new every time they publish an update! I am utterly disappointed by their policy...
Nov. 12, 2019
RUN FROM THIS APP. DOES NOT WORK. RUBBISH. Guarantee we'll get a faster response to this Review than we will support. The App is not worth the time, money and energy. It does not work with PixelUnion. It creates more work. Who has the time to wait 1-2 days let alone 24 hours with "premium" support for a response. Find a better Theme than using PixelUnion and this App from Out of the Sandbox. More importantly-find companies with better support. Day 2 STILL WAITING FOR SUPPORT. A MONTH LATER AND IT STILL SUCKS. LOOK AT ALL THE POOR REVIEWS-DO NOT USE THIS COMPANY OR ANY OF THEIR APPS. Shopify should dump them
Aug. 15, 2019
WORST PURCHASE OF MY LIFE! If you want to torment yourself & get nothing done & be set back months then BUYER BEWARE as you purchase. NO SUPPORT at all! No live chat, no phones, and emails are pointless replies that do not help at all. Features like HTML5 video don't work as advertised so emailed them and they won't help make it work then decide to install bare minimal version but first have to update to latest version and when try to do that then site says cannot validate purchase! So no version of Turbo theme is possible to download after paying $350!
Using app
Over 1 year
Total reviews
1
Average rating
1.0
Hello Heart Pup Team, We're sorry to hear about the difficulties you've had with your theme and with our support team. While we cannot provide over the phone support or a live chat, we are committed to supporting your theme and it's built-in settings and features in any way we can through email correspondence. In order to use the Theme Updater app, you need to register your theme license. When you purchase a theme, your license is attached to the email you used at the time of purchase. We have received your support request about your difficulty with registering with the incorrect email address, and it's great to see our response made it to you and that you have successfully registered with the correct email address - you should now be able to update your Turbo theme to the latest version. We're pleased we were able to help you with this one, but feel free to respond to the message to let us know if anything else is amiss. Regarding the HTML5 video issue, we'd like to work with you to inspect the issue and provide support - we haven't been able to receive a reply to our messages to assist with the issue, but we're still keen to help! Feel free to reply to our previous messages, this message, or the request for a Collaborator account, and we'll be on the case. At Out of the Sandbox, we pride ourselves on the level of support we're able to offer over email correspondence - we're awaiting your response to our offers to assist you as much as possible; we'd love to get this squared away! Sincerely, OOTS Support Team
Aug. 24, 2020
Their Turbo theme has a huge bug that sometimes causes the Add to Cart button not to display at all on product pages (talk about a conversion killer). I brought this to the attention of the support team 4 months ago. They wouldn't believe it was their theme, and just kept telling me it must be cause by an app I am using or customisations I did. After about 20 emails the finally believed me (after I found out the bug is even present on their demo stores) and I was told it would be fixed in an update. Now 4 months later the bug is still there and the customer support as unhelpful as before. I expected a lot more from the most expensive Shopify theme around and have received (much) better support from free Shopify apps than what I've received from OOTSB. So here I am still waiting for their Theme Updater to tell me there's an update and hoping this time the bug will be fixed. Besides all this, premium support means waiting 5 working days for an answer it seems....
Hi there, Sorry to hear that you haven’t had a great experience with the updater app as well as our support team - we certainly strive to provide solutions as promptly as possible, but in this case, the issue has been very difficult to reproduce and troubleshoot. Without that ability to consistently reproduce it, it becomes a challenge to find the cause of the issue, thereby making the solution even harder to find. While we take each reported issue seriously, some can certainly present more difficulty and complexity. With our theme updates, we aim to provide solutions for issues like you’ve experienced, but each update may also address other issues which can take extensive testing. Having said all of that, we can certainly appreciate the importance of this issue and the potential impact it may have, so we do apologize for the time it’s taken to sort this out. We’ve sent along an email to you if you’d like to discuss some options a little further, and hopefully we’re able to come to a solution there!
July 15, 2019
We are in the Shopify ecosystem for the last 4 years now and I dont remember any company that is more unhelpful than Out of the Sandbox. Both technically and from a business point of view for the following reasons (we have purchased two themes from them and this app ) 1. In 95% of all the questions or help requests you raise, they simply tell you what you ask is out of their scope and you should go and hire a shopify expert on your behalf. Even though these are within the main scope of the themes or are really as simple as sharing two lines of code with you, they turn their backs and deny you. For this reason, we have shifted to another theme provider which we are really happy with as they are at least listening and seem to care. 2. Their so called "theme updater" does not do a good job, leaving you with lines and lines of code intact and not transfered to the new theme. What is the point in buying an app that is supposed to make the update process automatic if it requires you to adjust 14 different snippets of code manually? It does not work, thats it 3. Within 20 mins of buying the app and realizing that it is not doing what it is claimed to do, we removed it and asked for a refund. Same day in 20 mins !! This is the response we get: "Please keep in mind that updating the Theme Updater App to the Pro Plan does not guarantee that customizations will be carried forward. Unfortunately, all subscription charges are final and non-refundable, therefore, we're unable to provide you with a refund for your subscription." There are tons of sensible vendors out there to choose from, do your self a favor and stay clear of this OUT OF THE SANDBOX company both for their themes and so called updater.
Hello Operaistanbul, We're sorry to hear about your frustrations with the Theme Updater app. We've developed this app to provide merchants with an easier way of updating their themes without needing to download a new theme file and reapply all of your theme editor customizations. The TUA will carry over your theme editor settings and content, provided you are updating from a theme version that is already using Shopify's newer "Sections" theme editor. When you select the "Preserve theme file customizations" our app will attempt to copy over any custom/third-party code in the theme files. However, if carrying over the custom code to the new theme will cause a conflict with the new theme code, the custom code will not be automatically applied, and a report is created to let you know which custom code needs attention. The Theme Updater is presently a free app, with a Pro Plan available for a monthly fee. While we're unable to refund Shopify subscription charges, first time subscribers are eligible for a 30-day trial of the Pro Plan. As long as the subscription is cancelled inside that 30-day trial you will not be charged for the initial subscription fee. Please feel free to reach out to us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new for any additional questions about the Theme Updater app, the Pro Plan or any other theme questions in general.
April 1, 2019
Avoid these guys. Paid £300 for the turbo theme and it’s broken. The dymanic shopping buttons can’t be relied upon and only work 20% of the time and now I’m getting loads of errors from google because the product schema is not correct. An issue that seems to be badly affecting all their customers yet they haven’t even updated the theme to resolve this.
Hi babita UK! Sorry to hear that you're experiencing some issues with your theme! If you have any questions or problems using your theme, our Support team is more than happy to help out! You can get in touch with us here: https://help.outofthesandbox.com/hc/en-us/requests/new and one of our support agents will be able to lend a hand! We try our best to respond to all tickets within 24 hours (Monday - Friday). The 'Dynamic Checkout Buttons' are actually controlled by Shopify's platform! If you're experiencing issues with these, we recommend getting in touch with a Shopify Guru. They can be reached 24/7 here: https://help.shopify.com/en/questions#/contact
Jan. 11, 2019
difficult to work with. Resistance to helping their client. Days to get help but it is false help!
Hello Chillatto, Thanks for the note, and I'm glad we could work with you back in January to resolve the issue! We're now able to reply to reviews, and I'm just following up to see if you have any outstanding questions that we didn't address from our Support correspondence. If so, feel free to send in a reply on our previous note, or submit a new one here: https://help.outofthesandbox.com/hc/en-us/requests/new All the best!
Dec. 29, 2018
Tried the pro version of Theme Updater to bring Atlantic theme 11.6 tot 13.4.5. The result was horrifying: a mix of badly placed page elements and duplicate items in the customize section. There is no solution for painless updating: I had to do everything manually. I think this tool only works for minor updated themes.
Hi Hollyworks! Sorry to hear you had a frustrating experience with the Theme Updater App. We’re now able to respond to App reviews so we wanted to take this chance to reach out! The Theme Updater App is able to carry over simpler code customizations in most cases. If you or your developer have made extensive or complex customizations directly to the theme files, then these customizations will need to be manually transferred to the updated theme. The ‘Pro Plan’ comes with the option to view a line-by-line breakdown of the code changes for customized files under the ‘View template customizations’ option when updating that we’ve added in to help merchants who have those advanced customizations! Were you able to take a look at this option when updating? Please feel free to get in touch with us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new - perhaps we can clear up any questions you may have about how the Updater App handles customizations! We appreciate your feedback and would love to see if we can help out with the issues you experienced!
Dec. 19, 2018
Out of the sand box started with good intentions and it used to offer sterling customer service but all they are now too big for their boots, its very sad since we have used the theme for a while now, I would not buy anything from them again and would not recommend them either!
Hi Cocofina! We’re now able to respond to App reviews so we wanted to take this chance you reach out to you! So sorry to hear that you’ve become unhappy with our customer service. Our Project Manager had reached out to you in December to help clear up the previous support interaction - hopefully, this helped clarify the outstanding issue. If there are any other questions we can help out with, feel free to get in touch with us here: https://help.outofthesandbox.com/hc/en-us/requests/new. We’d love to help out and do what we can to turn this experience around!
May 28, 2018
I have written for 3 Weeks ago then for 2 Weeks ago an email and no response. I have a massive issue with my turbo theme Template. My products show up very strange after I have clicked some item. The products do not side by side. There are below each other and descriptions disappear. Maybe my English is too bad to explain that. But that is an absolutely catastrophic from the customs service. And 350 Dollar is on the top of the template prices.
May 15, 2018
ABSOLUTELY HORRIBLE service. This company updates their theme every two weeks but every time you update your theme, it messes up all your custom coding. They don't have a phone number to contact, only by email, which is fine - if they actually respond and help with your concerns.
Nov. 1, 2017
Unfortunately they're not doing thorough enough testing on these "updates" which have broken features which will cause you more work to go through and fix. Shame really. I used it for my last cart update but a lot of updated features such as typography didn't match up like my previous theme causing me to have to go into CSS to fix where with the previous they were properly linked within the dashboard. Other images issues as well has caused me to abandon this app because you'll end up having to do more work to find the bugs that they've missed.
Nov. 1, 2017
We used the updater. Now we have no access to the theme at all. It just times out and we cannot do anything. I cannot imagine a worse situation. There is no telephone number to call. No support. Nothing.
Oct. 16, 2017
May 12, 2017
NIGHTMARE!!! I installed the Updater App for two reasons; to ensure my theme (Responsive) was up-to-date and to try and fix a bug with my e-commerce site that developed overnight - because despite submitting a ticket for support no-one has got back to me from Out of the Sandbox Support Team! This came at a very bad time as I was running a special offer weekend and currently, visitors cannot checkout because the checkout button has magically disappeared! So, I installed the app in the hope that I could try and fix the problem myself. First, some customisation IS copied over when you update the theme. However, for all those considering whether to use this app, here is a list of what has not been copied over to the updated theme and I will have to do manually (not a quick fix then...and more hours required to invest in making the necessary changes); 1. Company logo and Favicon are not copied over 2. I installed the Multilingualizer translation tool to allow my website to be displayed in any language - the installation has not been copied over and my website is covered in text that looks like this "....EVERYDAY WEAR..ESSENTIELS DU QUOTIDIEN...." 3. Customise coding for the padding in the Header has not been copied across 4.The changes and translations made in 'Edit Language' have not been copied across - that is 13 tabs, pages long that I have to redo!!!! 5.Footer - Privacy Policy and Terms and Condition links have gone! 6. The formatting on Product Pages and Collections have not been copied across. 7. at this point I stopped looking for anything else...too depressing! For me, this update will cost me days or even weeks to manually make all the changes. When do I have time to do that??! I'm trying to run a business not repeat hours that I've already spent setting up my website. This is going to be a very gradual process! The only thing I am thankful for is that you old them version remains intact until you make the change to the updated version - and YOU can decide that. If you can avoid it, I would strongly suggest that you don't!!