Tidio Live Chat & AI Chatbots

May 6, 2019

I've just started using this app and it hasn't disappointed me! I use it to give out discounts to new visitors and help my customers with any queries they have. The Tidio team is also very helpful when I came across problems with my automation and bots. Although, some of the nodes and info that's already provided is sometimes confusing, the team made sure I understood what it is that I needed to do and made sure that all my queries were solved and understood! They're always a click away! Definitely would recommend this service to anyone looking to use live chat on their site.

May 6, 2019

Doesn’t work. Been testing for a week. Messages don’t come through. And their chat support is useless. Kindly funny. The app they offer doesn’t even work for their support. Customer service is HUGE for us. They can even get us up and running.

April 30, 2019

great customer service and very easy use app. It has lots function as well. I guess this one should be the one I am looking for

April 23, 2019

This app is awesome for anyone in E-ccomerce looking for a live chat customer support system, that's user friendly and looks awesome and will help grow your business.

April 16, 2019

Pretty easy to use, flexible and fun in some way. Great tools which make work easier. Superb support, talked with Arek and next day with José, both of them really helpful. Helped me find a solution in minutes.

April 15, 2019

Better than I expected, this app is structured in a way that allowed me to begin operating immediately and add the valuable features in real time. I really hope the ongoing subscription price goes into continued development because its pretty useful.

April 14, 2019

This seems like a fantastic app and I was very happy to install it, but in reality, it can be a bit complicated and challenging to set up just right. Once all is said and done, to have a reasonable version of this app working you will spend $30 per month... for functionality that doesn't provide a whole lot more than a basic chat app will (other than the automation) but those aren't really that awesome. They are fun at first and seem like they will be excellent, but truly, people just ignore them or consider them an annoyance BUT you will be charged for each automation... until you hit your free limit of 100 hits in a month (a few days at best) then automation go bye bye... unless, of course, you want to pay another $15 to get up to 5k automation. Seem odd to go from 100 to 5K? Maybe just ask us up front for the minimum $15 that you really want... no need for a silly free 100... All this said, the guys seem great and there is real potential in the product, but therein lies the problem, so much has been put into creating a great product that the real world side of the app is lacking.

April 11, 2019

Fast & precise support - These guys are awesome...p.s make a payment gateway lol, need one with this level of support.

April 11, 2019

First off,... Awesome awesome support! Not joking here... I never feel like I'm asking too much or like I am bothering the agents. The features you get out of the box are amazing.. I like the integrations.. and I am now slowly discovering what the bot launcher can do for me. Super app if you are looking for a chat option for your site. Recommended!

April 11, 2019

Great app - easy to use and awesome customer service. It's got a great customisable design and interface. Would recommend.

April 10, 2019

i use this app to help me keep in touch with customers on my store and it works perfect thanks!!! would recommend!

April 8, 2019

This app will play a vital role in customer acquisition and service. The UI has a slight learning curve. Fortunately, Tidio's customer service is top notch. Shout out to Rafal from Poland! Thanks for all the help!

April 3, 2019

I used the Chat to enquire about an issue and the experience was awesome because of the quick response

April 1, 2019

It's perfect, but it's beautiful, but the most important thing is that their developer service is perfect. Their service deserves such a five-star

March 27, 2019

Incredible support and I really love how non-invasive this bot is while still being very engaging & helpful. it's a hard balance to strike and only time will tell but I feel like these guys have got it right. :-)

March 21, 2019

Great product and terrific support so far. Still new with it so I will update my review as I spend more time with it. Update. So far I would still say it is a good product. It has a good set of features and things like seeing what they are typing, incoming visitor notifications etc... are nice perks. I would suggest however if you have a somewhat busy site that if you plan on using the bots, you will have to pay $30 a month to get both the communicator package and the automation package. If you go with the Automation package you lose all the perks from the communicator package and if you go with the communicator package you only have 100 triggers to work with per month. It would be nice to have a communicator package with an upgrade option for some more money, but to make it a either this or that or pay double option I think is a little bit much. But, if you have the money, from what I have seen so far it is a nice package. Just think in the end it may be a bit much for us. I am going to stick with it for a bit though to give it a fair shot. Will update again if I have anything new.

March 20, 2019

really great, really professional, thankyou so much for being free for me! OMG blessed. and thankyou for being so beautiful! and easy to set up!

March 18, 2019

I love this app. plus the support team is ALWAYS so responsive. kudos. I recommend them for sure. thank you

March 15, 2019

They are very fast for response. They answered all my questions very quickly. The application is very easy to install and use.

March 15, 2019

I use Tidio for live chatting with my customers. It's easy to set up and works smoothly. On top of that Tidio team provided me with very prompt and knowledgeable support when I needed it. Like it very much, so far!