Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,525
chart
#555
All reviews
Review RSS Feed
Oct. 9, 2020
perfect app and support! we love this app. easy to use, super fast. thank you so much! thank you Petey!
Hi there, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
Sept. 15, 2020
There are a few things to watch out for before getting this app. 1. You can't place the switcher wherever you want. This meant that, even though I'm a fully capable developer, I had to wait 2 days for them to place the switcher on my header since my "automatic" Venue theme installation was broken. Once completed, it was not well place and the font size was different to my other nav links. It was also incorrectly configured since I don't support different currencies. And as soon as I turned off the currency setting, it broke again. You are powerless here. If you're not tech savvy and don't mind waiting for support. You're good to go. 2. You can't turn off translations once they go off. Seriously. No backsies. We had 500+ products translated to Spanish all at once and there was no way of saying "hey, I actually don't want those, let's put those translations back to the default language and only keep the home page translations for Spanish" or "I actually only want these 10 products translated to Spanish, ignore the rest". Nope, you are done my friend. You see those 400,000 translations we've made? Yeah, now go one by one and correct the translation mistakes (Who has that kind of time?). So yeah, you got me. Keep your – as stated repeatedly – non-refundable $60 bucks, I'm out! Please beware. I think the reviewers here are not seeing how devastatingly awful this app can be as you scale your business, since most of their stores are so early-stage. If your business is serious about translations, this is NOT the app for you. Who is this app is for? If you have 1-10 products on your store and can afford fixing all the translations as soon as you "translate all products", this app is perfect for you.
Hello Matias, Here is Seri from FireApps Customer Support Team, and I am so sorry for the inconvenience that have caused to you. After checking your feedback carefully, below are my comments: Firstly, about the switcher, we sincerely apologize for late fix regarding the embedded problem. I see you said that the switcher was not well placed, and not fit the font size. So could you please tell me more details about it to assist further? Which position do you want to place your switcher, and which font size do you want it to be? Secondly, about the problem that the switcher was broken when turning off currency option, I have tried to turn off it from my end, and was not able to reproduce it. Thus, would you mind to try it on your site again, and let me know if the issue still persists? Thirdly, about the translation concern, once pages are translated, it will be saved on your Shopify store. I really sorry that at the moment, we can not choose which specific page to translate or not. Therefore, I am going to forward this idea to our Business Development team to consider it in our future release. Also, I see that you have removed all the targeted languages that you added previously, so may I know if there is anything I can help at this point? Look forward to hearing your reply. Warmest regards, Seri
Sept. 4, 2020
Great ap so far...... Thanks to all the support from the team at Transy and in particular Muffin for the final part. Very helpful to fix my errors. Thanks again team
Using app
5 days
Total reviews
2
Average rating
5.0
Hi there, This is Petey from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Petey Transcy - Translate Language and Convert Currency
Aug. 17, 2020
It works. But the interface is not that intuitive, and you can easily overwrite your first free 100,000 words and then have to spend more to re-translate your store.
Hi Colonel, I'm Johnson from FireApps Customer Support Team, and I'm very sorry for the inconvenience has caused to you. Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
July 7, 2020
I had several situation that I had to address when I first installed Transcy. Seri helped me through out the setup process and she was very attentive and understood my problem accurately. Very good communicator as well. Without Seri, I probably gave up on setting up Transcy. Thank you so much for all your help Seri! The app itself is good. Language auto detection works, auto translation met my expectation (although, I have to edit a lot of auto translation and I expected that from the begging). What I love is that language and currency converter displays in the same menu box. This makes it easy for visitor to maneuver. The shopify Main page couldn't be edited for some system limitation which Seri said they are working on it, so I am just waiting for that to happen.
Dear Hikaru-san, This is Seri, and thanks so much for your feedback. It's my pleasure to assist you, and as I informed via our existing live chat, our Dev is working on Main page issue with priority, and hopefully we can deliver a fix this week. About translation quality, I informed our Dev team too to see if we have any resolution for it later. I will keep you updated with our progress via our chat, and have a great week. Best Regards, Seri
June 1, 2020
Now this is EXACTLY what I was looking for in a translation app. Translated my content and allowed me to edit the automated translation in HTML. This allowed me to replace the iFrame src so that my videos would show up in the correct language. Had tried the other "more popular" FREE translation apps but none are comparable to this one. Very easy to use also. Many thanks to the developers.
Hi there, Here's Johnson from FireApps Customer Service Team, and thanks for your feedback. Besides Free plan, we also are offering Paid plans with many great features, and hopefully we can see you upgrade to one of them, and enjoy in a later moment. More details can be found here: https://help.fireapps.io/en/articles/4065085-which-plans-are-we-offering-in-transcy-app Should you have any concern, please feel free to contact us via our live chat, or email at [email protected]. Have a great week ahead. Regards, Johnson