Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,556
chart
#467
All reviews
Review RSS Feed
Dec. 11, 2020
great support! I used this app to sell productos globally without extra effort, bringing my clients more posibilities
Hi there, This is Gregory from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Gregory Transcy - Translate Language and Convert Currency
Dec. 10, 2020
It is greatly helpful for my website. A good APP to help me translate the language. And it is not difficult to operate it.
Hi there, This is Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency
Dec. 2, 2020
I start using this app two days ago, and I didn't really knew how it works, I had a really good help from Muffin, she's been so much helpful and kind.
Hi there, This is Johnson from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Ali Reviews - Product Reviews Support Team
Dec. 1, 2020
This software is really great, I don't need to operate anything, and the information of my products is automatically translated. You can also choose the corresponding currency, which is very convenient. After testing, I bought the paid version directly. Petey explained to me patiently during the debugging process, and we quickly completed the setup of my shop together.
Hi there, My name's John from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, John Transcy - Translate Language and Convert Currency
Nov. 26, 2020
I really like this app! It's easy to navigate and walks you through step by step the setup process. Would highly recommend!
Hi there, Here's Issac from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Issac Transcy - Translate Language and Convert Currency
Nov. 24, 2020
i really love this app and it helps me a lot. i extremely recommand this app for every shgopifyer!!!
Hi there, This is Henry from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Henry Transcy - Translate Language and Convert Currency
Nov. 15, 2020
I used this app to help me perform currency switching. I really like the location of the page that it helps me design, especially the staff member Petey, who replies quickly and helps me a lot
Hi there, I'm Daniel from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Daniel Transcy - Translate Language and Convert Currency
Nov. 22, 2022
good customer service, they are helpful and willing to help when there is an issue. Thank you , hope the app will work well
Hi there, This is Stephen and we're sincerely sorry for this inconvenience causing to your experience We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Stephen Transcy by OneCommerce
Nov. 11, 2020
I have talked to Petey this morning, and what a help i have got. competent person, everything i was asking about, he helped me with, the greatest experience and Petey helped in anyway possible all the way through, so my best reccomandations for him for ever. Maria / ThewwofPack.dk in Denmark
Hi there, Here's Milan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Milan Transcy - Translate Language and Convert Currency
Nov. 9, 2020
We translated our entire webshop via Transcy (800 products) from Dutch to French. But now it appears that custum fields can't be translated by the app... so we're stuck because we use a lot of custom fields... We also get to see in a lot of places... so we have to take this out everywhere... e.g. in the search bar, check out screen, ... Really not recommended!
Hi there, Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team. Sorry for the inconvenience has caused to you First, I got your concern about the custom fields translation. At the moment, we offer a feature called Third-party Elements to translate the texts which are created from other apps or custom code. Second, Our Support agent is contacting you via live-chat support. She will explain how to use the app features and help to solve the issues you have with the app. If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Raymond Transcy - Translate Language and Convert Currency
Oct. 30, 2020
...brilliant customer support! :) - thank you!! ...very friendly, very helpful, very kind. - sure, this app works well - but as we sell books in two different languages only (for now...) we decided to translate manually.
Hi there, This is Andy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Regarding to your concern, because you`re in Free plan, so the manual edit function of your translation is not available. However, to make your free users' experience better, not only the manual edit function but also more outstanding functions will be available in the next release. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Andy Transcy - Translate Language and Convert Currency
Oct. 9, 2020
perfect app and support! we love this app. easy to use, super fast. thank you so much! thank you Petey!
Hi there, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
Sept. 15, 2020
There are a few things to watch out for before getting this app. 1. You can't place the switcher wherever you want. This meant that, even though I'm a fully capable developer, I had to wait 2 days for them to place the switcher on my header since my "automatic" Venue theme installation was broken. Once completed, it was not well place and the font size was different to my other nav links. It was also incorrectly configured since I don't support different currencies. And as soon as I turned off the currency setting, it broke again. You are powerless here. If you're not tech savvy and don't mind waiting for support. You're good to go. 2. You can't turn off translations once they go off. Seriously. No backsies. We had 500+ products translated to Spanish all at once and there was no way of saying "hey, I actually don't want those, let's put those translations back to the default language and only keep the home page translations for Spanish" or "I actually only want these 10 products translated to Spanish, ignore the rest". Nope, you are done my friend. You see those 400,000 translations we've made? Yeah, now go one by one and correct the translation mistakes (Who has that kind of time?). So yeah, you got me. Keep your – as stated repeatedly – non-refundable $60 bucks, I'm out! Please beware. I think the reviewers here are not seeing how devastatingly awful this app can be as you scale your business, since most of their stores are so early-stage. If your business is serious about translations, this is NOT the app for you. Who is this app is for? If you have 1-10 products on your store and can afford fixing all the translations as soon as you "translate all products", this app is perfect for you.
Hello Matias, Here is Seri from FireApps Customer Support Team, and I am so sorry for the inconvenience that have caused to you. After checking your feedback carefully, below are my comments: Firstly, about the switcher, we sincerely apologize for late fix regarding the embedded problem. I see you said that the switcher was not well placed, and not fit the font size. So could you please tell me more details about it to assist further? Which position do you want to place your switcher, and which font size do you want it to be? Secondly, about the problem that the switcher was broken when turning off currency option, I have tried to turn off it from my end, and was not able to reproduce it. Thus, would you mind to try it on your site again, and let me know if the issue still persists? Thirdly, about the translation concern, once pages are translated, it will be saved on your Shopify store. I really sorry that at the moment, we can not choose which specific page to translate or not. Therefore, I am going to forward this idea to our Business Development team to consider it in our future release. Also, I see that you have removed all the targeted languages that you added previously, so may I know if there is anything I can help at this point? Look forward to hearing your reply. Warmest regards, Seri
Sept. 4, 2020
Great ap so far...... Thanks to all the support from the team at Transy and in particular Muffin for the final part. Very helpful to fix my errors. Thanks again team
Using app
5 days
Total reviews
2
Average rating
5.0
Hi there, This is Petey from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Petey Transcy - Translate Language and Convert Currency
Aug. 17, 2020
It works. But the interface is not that intuitive, and you can easily overwrite your first free 100,000 words and then have to spend more to re-translate your store.
Hi Colonel, I'm Johnson from FireApps Customer Support Team, and I'm very sorry for the inconvenience has caused to you. Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
July 7, 2020
I had several situation that I had to address when I first installed Transcy. Seri helped me through out the setup process and she was very attentive and understood my problem accurately. Very good communicator as well. Without Seri, I probably gave up on setting up Transcy. Thank you so much for all your help Seri! The app itself is good. Language auto detection works, auto translation met my expectation (although, I have to edit a lot of auto translation and I expected that from the begging). What I love is that language and currency converter displays in the same menu box. This makes it easy for visitor to maneuver. The shopify Main page couldn't be edited for some system limitation which Seri said they are working on it, so I am just waiting for that to happen.
Dear Hikaru-san, This is Seri, and thanks so much for your feedback. It's my pleasure to assist you, and as I informed via our existing live chat, our Dev is working on Main page issue with priority, and hopefully we can deliver a fix this week. About translation quality, I informed our Dev team too to see if we have any resolution for it later. I will keep you updated with our progress via our chat, and have a great week. Best Regards, Seri
June 1, 2020
Now this is EXACTLY what I was looking for in a translation app. Translated my content and allowed me to edit the automated translation in HTML. This allowed me to replace the iFrame src so that my videos would show up in the correct language. Had tried the other "more popular" FREE translation apps but none are comparable to this one. Very easy to use also. Many thanks to the developers.
Hi there, Here's Johnson from FireApps Customer Service Team, and thanks for your feedback. Besides Free plan, we also are offering Paid plans with many great features, and hopefully we can see you upgrade to one of them, and enjoy in a later moment. More details can be found here: https://help.fireapps.io/en/articles/4065085-which-plans-are-we-offering-in-transcy-app Should you have any concern, please feel free to contact us via our live chat, or email at [email protected]. Have a great week ahead. Regards, Johnson