Transcy: AI Language Translate
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Terrible app, reviews are most likely fudged. I don't know what I could do wrong, I did everything according to the instructions which I reviewed 10 times, support helped me, but still problems remained. If you make a small change/add a product - sit in the settings for hours (considering that support helps you). Currencies, languages - there are always problems with everything. I don't recommend this app if you care about your nerves.
Hi Pavlo, This is Peter and we're truly sorry for this inconvenience causing to your experience In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please consider to reinstall our app and let us have a chance to support you Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support Regards, Peter Transcy by OneCommerce
Non funziona, ti vogliono far acquisire altre cose: Usate un'altra applicazione non funziona questa
Hi Matteo, This is John and we would like to apologize for any inconvenience causing to your experience In relation to your issue, we did not catch up your point yet, please elaborate it so that we can check and help you further Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support Regards, John Transcy by OneCommerce
This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING. THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS: They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and all your hard-working translations get undone. You have to keep asking them to amend the translation as it gets untranslated. Their customer service does not even know how to use the app themselves. They sometimes take ages to reply or keep passing the request to one another. Please, make sure your head the reviews before purchasing with them. It is not worth anybody's money or time. They have increased their prices massively lately... apparently to give a better experience. LET ME TELL YOU IT HAS GOTTEN WORSE AND WORSE AND WORSE.... READ ALL REVIEWS BEFORE PLACING YOUR ORDER. IT IS THE WORST APP ON SHOPIFY. THEY WILL MISLEAD YOU TO THINK IT IS YOU THAT IS MAKING THE CHANGES AND GASLIGHT YOU. PLEASE BE CAREFUL. I HAVE PHOTOS/SCREENSHOTS OF HOW THEY ARE UNTRANSLATING OUR WEBSITE. AWFUL AND VERY DRAINGING EXPERIENCE.
Hi Bento, This is Patrick and we would like to apologize for any inconvenience causing to your experience In relation to your concerns as following: 1. For the good as well as no good reviews, each review is actually real and complied with Shopify's rules. For the reviews considered as bad, we will take it into consideration and improve it in the right way 2. Regarding to your main issue of translation , we're still investigating on it, meanwhile our team has tried to do the needful by supporting your case with the highest priority. Besides that, we were willing to refund one monthly charge as a sincerely apologies We have seen that one of our colleagues is following your case, please let him know if you need further support Regards, Patrick Transcy by OneCommerce
I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience: 1. The function itself did not work & they are making misleading claim and obvious violation of advertising law - THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and according to the scheme, I am eligible to use the advanced language feature & auto detect & translate features. However, to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature. It’s really ridiculous to develop two features that clash with each other but to advertise publicly is so low even for them. - CANNOT TRANSLATE CHECKOUT PAGE: before making the payment, they promised they could achieve auto translate checkout steps. But the reality is if your customers check out with shopify pay, which most of the customers would, the page did not get translated - SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app 2. The product experience is trash: - THIS IS NOT THE PLUG IN & GO APP YOU EXPECT: the setup is really confusing and cannot find a detailed step by step guide to explain how it works and how to set up. - POOR USER EXPERIENCE: the interface is also trash and not self-explanatory. I had to keep jumping back and forth to get just 1 setup done. 3. The only thing their customer support did was passively responding, lying or trying to passing the buck - EXTREMELY SLOW IN RESPOND: it took ages for the support to answer just a Yes or No question - ATTEMPT TO CLOSE MY CASE WITH LIES: I reached out to support on how to set up because this dump app make it extremely confusing. Probably trying to close the case asap, the support guy Bo lied and did not reveal all the steps needed to me at at the first place. He only told the truth after I confirmed with him several times - ALWAYS TRYING TO PASS THE BUCK: this app is a collection of bugs but every time I asked them to solve them, they were like ‘oh, shopify own the code, you should go ask shopify to deal with it’. Come on, I am paying you guys to do the auto translate, not shopify! If there is some technical problems between you and shopify, it should be you to reach shopify and get it fixed, not your customers! ------------ Regarding the misleading reply from Trancy: 1. Their support agent Bo, explained in details that setup sub folder on shopify would disable their geolocation app which is required by their auto language detect & translate features. But turn off sub folder would disable advanced language 2. if you cannot translate the checkout step, no matter the reason, you should not advertise and promise auto translate of checkout page 3. I already have more than 10 apps installed and my page speed score was 89 before installing this stupid app. But after installing this app, it was down to 83. This dump app alone slow me down by 6! And you told me it's normal? The biggest problem with this app is these dishonest guys denied every issues, blame their bug to shopify and tried to build a business on lies
Hi Guancheng, This is Stephen and we're deeply sorry for your unexpected experience with our app In relation to your concerns as following: 1. For the first point " to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature" => for making it clear, it might be an misunderstanding information, regardless of setting subfolder or not from Shopify, you still use advanced language on on both subfolder and primary domain normally and there is no impact on auto detect and translate feature. - Besides that, auto switch language will work on both primary as well subfolder domain, however if you use subfolder, you need to enable location recommendation on switcher setting - Here, for your case, because you asked that why you did not see other markets to assign language in our app, so to assign language depending on other markets, you should set subfolder on Shopify 2. "unable to translate checkout page": as one of my colleagues as Teresa has explained about why the checkout page coming from the button "Shop pay" was not translated, it's because the page is set a hard code in English, it means it just worked in English, did not support directing to multi-language even if we proactively contacted Shopify about this issue and they also clearly confirmed it's their limitation 3. "SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app", generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly 4. Overall, based on the negative effects brining your experience, we have seriously noted those points and will take it into consideration to improve in the better way. Nothing is flawless and we're trying to improve our app day by day. Besides that, for unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation We have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support Regards, Stephen Transcy by OneCommerce
Absolute worst app we ever tried in 4 years. We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it: - You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages. - Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed. - Support is really not at all what the positive reviews describe. Support says they fixed an error and then it is fixed but the next day it is back again. Can not recommend at all and request a refund for our 6 months of lost time on this app
Hi Frida, This is Vivian and we're deeply sorry for this unexpected situation causing to your experience In relation to your concerns as following: 1. To update and translate your new content automatically, please use auto translate function 2. "Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed", unfortunately it's the limitation from our app and our Dev team has been aware of it and try to improve it soon in the next releases 3. As an additional apology, we already refunded three last billings. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Vivian Transcy by OneCommerce
This translation app is such a nightmare. It doesn't translate all website sections properly and the support is an utter joke. Also, theyve just raised their prices by 50%. I wouldn't recommend!
Hi there, This is Saha and we personally apologize for any inconvenience causing to your experience 1. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy 2. For the change of pricing, we are planning to improve the app’s performance including releasing new features and upgrading the server as well this year. After a hard time discussion, we have to change on our Pricing plans. We hope to get your understanding and support during this change. Along with this change, we guarantee to bring you a better experience with our app and service We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Saha Transcy by OneCommerce
***update 04/23*** Terrible! stay away from it if you want an app that works and support team that helps. We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices. After we convinced that the app does not work properly they have been working on it for another 5 days without any result. we are getting the usually apologies and appeasements but losing hundreds of ad dollars because of the app. If you are looking for an app dont get this. It is nerve wrecking and useless. ***original review*** I was looking for an alternative to Langify (because of pricing) and found the app. Great app, support (thank you Dory) and UX/UI! Thanks
Hi Pablo, This is Kieran from Transcy and we personally apologize for this inconvenience causing to your experience 1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us 2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support. Regards, Kieran Transcy by OneCommerce
4 hours to translate 1 single page (with the help of the support team).. I don't write reviews often, but for this one I have to. I've tried this app due to the good reviews, but was far from good unfortunately. The interface was difficult to navigate and I had trouble finding the right sections to translate. Additionally, the support team tried tried their best, but didn't also know how some functions in their app works.... As a result, I ultimately decided to delete the app and unfortunately this experience cost me approximately 4 hours.
Hi Sam, I'm Brian from Transcy and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation 2. Based on your feedback about our app, we will recheck carefully and improve it in the right. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Brian Transcy by OneCommerce
Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !
Hi Miroslav, This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app Regarding to your issue, because you uninstalled our app already so it's hard for us to check and reproduce the bug further, so please consider to reinstall our app and let us have a chance to support you with the highest priority. We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support. Regards, Anna Transcy by OneCommerce
The free part is a lie which you won't figure out before you have installed it and given your data to them.
Hi Tommy, This is Emily and we sincerely apologize for this inconvenience causing to your experience In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Emily Transcy - Translate Language and Convert Currency
Worst app ever on Shopify, broke all of our PageFly Pages and translated almost everything wrong in German
Hi Gibbon, This is Jocelyn from Transcy and we're deeply sorry for any inconvenience causing to your experience In relation to your issues, we seem not to catch your point clearly and we have seen that one of my colleagues has reached out you via email to support, please kindly check your email as well as box chat and let them know if you need further support Hope to hear from you soon Best Regards Jocelyn Transcy by OneCommerce
It says only language is free but when you download and install the app it says free plan is not available. That is a waste of my time you don't advertise what you don't offer that not a honest business
Hi there, This is Kaylin and we're deeply sorry for your unexpected experience with our app Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Kaylin Transcy - Translate Language and Convert Currency
Unfortunately, this is the only rating I can give at the moment. I read their offer to translate into two languages for 9.90, in fact it turned out that a normal translation can be done into 1 language, and the second language will be a translation of something like google translate in real time, that is, it is completely useless for SEO optimization! I would give this app a 5 and use it and recommend to friends if I got what I expected! The Shopify app makes two normal translations completely free of charge and also plans to add more, but here there is only one!
Hi Maria, Here's Brian from Transcy and we sincerely for this inconvenience In relation to your issues as following: 1. First of all, we're so sorry if our app information made you confused. For the basic plan, you can add two target languages including one advance language and one basic language. Please be advised that with basic language, it's will be translated automatically by AI translation. In case you want to add more advance languages, please consider to upgrade your plan 2. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Looking forward to hearing from you soonest Best Regards Brian Transcy by OneCommerce
I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to provide detailed screenshots in an attempt to facilitate problem-solving, there consistently seems to be a recurring flaw in the solutions offered. There are many things to be improved about this app's functionality.
Hi Alejandro, Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience 1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us 2. We have seen that one of our colleagues is following your case via the relevant channel, they gave you clear explanation as well as solutions for your case, please kindly check and let them know if you need further support Regards, Iris Transcy by OneCommerce
This app it's terrible they promise me one price, I payed the 270€ anual fee and then they asked me for a 5k anual fee... Doesn't update the banner languages in a automatic way. You need to translate it yourself.
Hi there, This is Ben. Thank you for sharing your feedback. I truly understand how frustrating this experience must have been, especially when it comes to pricing and features not working as expected. Regarding the pricing concern, I completely understand your disappointment. We recognize that the recent update to our pricing plans may have caused confusion, particularly when it feels different from what you initially signed up for. Please accept our sincerest apologies for how this transition has impacted you. We genuinely value your trust and long-term support, and we are committed to making this right for you. You also mentioned that the banner content is not updating automatically across languages. This is definitely not the experience we want you to have, and we take this issue very seriously. Our team would like to investigate this further and resolve it for you as a top priority. We truly appreciate your patience and the opportunity to assist you. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support. Looking forward to hearing from you. Best regards, Ben Transcy by FireGroup Technology
No Transparency, Terrible customer support. Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.
Hi Sally, I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Best Regards Marry Transcy - Translate Language and Convert Currency
Terrible experience, the application leaves too many objects or words untranslated, and the manual translation does not work or works poorly, adds unwanted labels to the translations. The worst thing is that when you uninstall the application, the damage is done.
Hi Raúl, I'm Dane from Transcy and we personally apologize for any inconvenience causing to your experience We have seen that one of our colleagues is following your case, she gave you clear explanation as well as solution for your case, please kindly check your email and let her know if you need further support Best Regards Dane Transcy - Translate Language and Convert Currency
Dejó de funcionar. El botón de traducción ya no parece en mi pagina de shoppify. No sé mas que decir para junta 100 caracteres
Hi Nadav, This is Doris and we're deeply sorry for your unexpected experience with our app Regarding to your main concern as switcher (language selector) not showing, it's now fixed, please kindly check it again I have seen that one of my colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support. Regards, Doris Transcy - Translate Language and Convert Currency
BE AWARE After my bad experience and finally canceling and removing the app which left a lot of useless code on my side, I received 6 to 8 emails in 4 days one phone call on my personal phone number (they were masking their phone number) and they send me messages on Whatsapp. They don't respect your personal data and they will SPAM you to death! Completely useless! If you plan to translate your language from English to another language that is not Latin based, the chances of the fonts working in both languages are zero to none. And this app does not offer support or a build-in solution to adjust/change the fonts in the second language so your website will look clean and professional. The AI translation tool is a joke, don't use it to translate your website with it. Customer service was a total disappointment, they refuse to cancel my subscription even if I was in the 14-day trial and they claim that they offer 30 days refund... what a joke!
Hi Vasilis, This is Amanda and we're deeply sorry for your unexpected experience with our app Regarding to your concerns as following: 1. On the behalf of my team, I personally apologize because of this inconvenience and it made you feel disrespectful. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy 2. For leftover code when removing our app, as usual once you uninstall our app, our core code will be removed as well, however if there's still the leftover code, you can contact us for further help or refer to our article with the title "How to remove leftover code after uninstalling Transcy?" in Help Center 3. For the main issue with changing font for target language, unfortunately it's not yet on our app, however I appreciate your suggestion and investigate to find a relevant solution for future update. Right now, our just translates the language from your default to target language, for the font of target language, it will be kept the same as original font. Hope this will clarify your concerns. Should you need further support, please let us know as soon as possible Regards, Amanda Transcy - Translate Language and Convert Currency
Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which means verify. Apps are not translated, doesn't integrate well with Shopify Markets. The support is terrible and slow. An overall catastrophic experience that made us loose a lot of revenue during 5 days due to bugs, errors and mis-information. We were promised 24-48 hours, then a specific day and none of these delays were respected. Unprofessional, unethical and uncaring -> worst experience with a Shopify App. EDIT: They didn't even delete their code after saying that I wanted to delete the app, they basically just sent an article on how to delete left over code, worst way to treat customers!
Hi Alper, I'm Maria and we are deeply sorry for your bad experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. Based on the main issue with translation, as usual our app will work properly and is compatible with most of the current themes, however with strange theme as well as special theme, if it's not working with our app, we need to check it further and try to adjust or even if customize it manually to work with our app, we're here willing to help and try our best, we did not want to give up anything immediately if it's out of our control, so it's the main reason why we need more time to check and I highly appreciate your empathy in this situation I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest Regards, Maria Transcy - Translate Language and Convert Currency
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