Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,861
chart
#1,178
All reviews
Rating Breakdown
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June 20, 2022
Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which means verify. Apps are not translated, doesn't integrate well with Shopify Markets. The support is terrible and slow. An overall catastrophic experience that made us loose a lot of revenue during 5 days due to bugs, errors and mis-information. We were promised 24-48 hours, then a specific day and none of these delays were respected. Unprofessional, unethical and uncaring -> worst experience with a Shopify App. EDIT: They didn't even delete their code after saying that I wanted to delete the app, they basically just sent an article on how to delete left over code, worst way to treat customers!
Hi Alper, I'm Maria and we are deeply sorry for your bad experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. Based on the main issue with translation, as usual our app will work properly and is compatible with most of the current themes, however with strange theme as well as special theme, if it's not working with our app, we need to check it further and try to adjust or even if customize it manually to work with our app, we're here willing to help and try our best, we did not want to give up anything immediately if it's out of our control, so it's the main reason why we need more time to check and I highly appreciate your empathy in this situation I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest Regards, Maria Transcy - Translate Language and Convert Currency
June 16, 2022
Pricing is very misleading. A free plan is only available to new customers. I was looking forward to this app considering I only needed 1 currency converter and 1 language converter so I thought the free plan was perfect to realize I couldn't select it. Disappointing
Hi Alexis, This is Kelly and we're deeply sorry for your unexpected experience with our app Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Kelly Transcy - Translate Language and Convert Currency
June 5, 2022
Worst app! Doesn't solved my issue and wanted full access of my site!!! I don't give access and they remove my switcher!! I can't believe they did this!
Hi Sandra, This is Justin and we're deeply sorry for your unexpected experience with our app In relation to your concerns as following: First of all, we fully take responsibility because she did not explain clearly why she need your store access, we already gave her feedback to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation As you mentioned that she removed your switcher, for making it clear we did not remove or edit anything without your approval, the switcher is not showing because of some incomplete settings in app as well as from Shopify market We have seen that one of our colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Justin Transcy - Translate Language and Convert Currency
April 28, 2023
THIS IS THE WORST APP EVER!!! The currency does not work on the cart page!!!! I contacted them and stated the issue very clearly and even sent the image to them. The support team is not reading my message at all and wasted 2 hours looking for something else. I kept sending them where the issue is, but AGAIN they ignored my message. After 5 hours later, they said it is the Shopify payment issue for the currency not displayed on the CHECKOUT PAGE which I never said its on the checkout page!!!!!!!!!!!!!!! Now all currencies do not work at all including the languages. THIS APP IS JUST LIKE JOKES, THE SUPPORT TEAM IGNORES YOUR FEEDBACK AND ONLY WASTED YOUR TIME UPDATE------ They will change your settings and hide the selector without your permission UPDATE 0624 AGAIN They understood my request incorrectly and changed your app setting without your permission.
Hi there, Here's Jolie and we are truly sorry for this inconvenience causing to your experience with our app First of all, we fully take this responsibility because of unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. I have seen that one of my colleagues is following your case by giving you clear explanation as well as solutions for your case, please kindly check it and let him know if you need further support. Looking forward to hearing from you soon. Regards, Jolie Transcy - Translate Language and Convert Currency
Nov. 18, 2023
Worst experience with a Shopify app I have ever had. After installing the app, I noticed that the translations weren't displaying correctly and that different currencies weren't showing. I asked the support team for help and after giving them some access to my store, they kept me on chat for about 2 hours. After 2 hours, and very little progress, they told me that they needed increased admin access to be able to edit my markets, I explained multiple times that I was not going to give said access as it would be in breach of customer data legislation and would expose my customer data to a third party (they were requesting orders access). The support team ignored my explaination and kept saying that this was going to be the only way to fix the issue. As we weren't making any progress and the support team insisted on getting me to grant them access to my customer data, I asked for a refund. Then I was told that as per their t&cs, if I refused to give "staff account" access that would be against their refund policy and therefore I couldn't get a refund. I explained that I shouldn't find myself in the position of breaching data law in order to be compliant with their policies but again that fell on deaf ears. Through their behaviour they've shown how little they care about data security so I wouldn't recommend this app to anybody. Besides, the refund request is now "being assessed", I doubt I'll ever see the money again. Waste of time.
Hi Giuseppe, This is John. On the behalf of the team, I sincerely apologize for the inconvenience that you have been through. Since translation and currency are working under Shopify Markets rule, that's why we ask for the Markets permission (Shopify has defined that to access Markets, it will require those permission). However, it was our mistake for not understanding your explanation about your country privacy policy. Our Support team has contacted your via our support system to process the next action of your request. Hope to hear from you soon Regards, John Transcy - Translate Language and Convert Currency
Oct. 13, 2022
Third party apps are not changeable! Im very disappointed for such an expensive app. It is ok to make the basic translation but when I'm at the Premium Plan and I pay 40 $ per month I expect at least to help me with basic things. At the premium plan they say that I would be able to change images too but this is only for the Shopify admin.
Hi PETROS, I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience Based on your issue as replace image on third party page builder, this function is not yet at the moment, however we have noted this point and can assure you that our dev team will surely consider it in future releases We have seen that one of our colleagues is following your case, she gave you clear explanation, please kindly check your email and her know if you need further support Best Regards Marry Transcy by OneCommerce
April 29, 2022
The support is awesome, got helped all the way through the process of installing it. I have only tested the app a for a couple of minutes but the translations seem accurate. The one thing that king of dissapointed me was that on the shopify store it gives a free plan as an option, but that plan is only available for very new stores. *UPDATE* I decided to update my review to 1 star because of the support. I asked to move the widget to a custom location, which they were happy to do. When placed at that location the mobile version of the widget didn't work so I asked for a fix. It took a while for them to understand why it did not work, which is understandable. The only fix was to move to the footer, when doing this my theme layout got messed up and the support has just stopped responding. Worst of all, this whole thing has already taken 6 hours, and is still not fixed.
Hi Antonio, Here's Vincent and we sincerely apologize for this inconvenience causing to your store. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation. As I have seen that one of my colleague has fixed your issue, but we still have not seen your from last message. Please kindly check your email and let them know if you need further support. Looking forward to hearing from you soon. Regards, Vincent Transcy - Translate Language and Convert Currency
April 18, 2022
No idea if the app is good, but there is no free plan as promised in the description. But the support team was quick to explain at least
Hi Nadine, This is Helen and we're deeply sorry for your unexpected experience with our app Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check. I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Helen Transcy - Translate Language and Convert Currency
April 15, 2022
Ik ben erg ontevreden over de support over deze app. Jennifer wil totaal niet met je meedenken en verwijst je van kastje naar de muur. Elke keer wordt je verwezen naar de Theme support maar blijkt de fout wel bij hun te zitten. Erg vervelend ik hoop dat ze in de toekomst dit gaan veranderen anders ga ik naar een andere app kijken.
Hi Vincent, This is Xavia and please accept my deepest apology for this inconvenience. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation. As I have checked and seen that your issue is completely resolved by one of my colleagues, please let them if you need further support. Regards, Xavia Transcy - Translate Language and Convert Currency
April 12, 2022
Beware, in the Shopify store it shows a FREE PLAN for 1 language but when downloaded and getting started it shows 3 options, none of them are free. False advertising.
Hi Kevin, This is Marry and we're deeply sorry for your unexpected experience with our app Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check. I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Marry Transcy - Translate Language and Convert Currency
April 1, 2022
Too many issues with this app. Edits cannot be done on pages done with a PageBuilder, it's not compatible with 3rd party apps. The team tried to solve this and deleted our tab app without our consent to make their app work - if we hadn't asked what they did to make the app work they wouldn't have told us. All in all very unprofessional, low quality auto-translations and basically a waste of 7+ hours. If you're looking for standard translations without the need of editing anything but the standard Shopify theme pages I bet it's fine.
Hi Julie, This is Kevin and please accept my deepest apology for this inconvenience. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. For automatic translation, we are using an AI Translation System, so sometimes quality will not meet customer's expectation due to specific language or business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes As I have seen that my colleague is reaching out you, please let them if you need further support. Regards, Kevin Transcy - Translate Language and Convert Currency
March 30, 2022
We have finished our trial with Transcy and we have decided not to continue with them. The app is good if you have a "simple" store, but if you take your store seriously and care about loading time, performance and dynamic translations this is not it. If you have a page that has other third apps, specially landing page apps like GemPages and more, then Transcy is not at all good. The app cannot translate anything that doesnt belong to the native shopify theme, for exemple, we have some products with specific profiles and modules, if we want to change the language with Transcy it behaves as intended (on the current page), but if you click another product (which is what a customer will do) then the next page is loaded on the primary language and then it takes between 2-5 seconds to translate the page, really disrupting our customer experience. We talked with technical support and they told us that it is because Transcy needs to wait for the whole page to load (images and text) and it doesnt support other apps besides native Shopify... When we first installed, we got a sync issue, when trying to translate it was taking us to a 404, they fixed this issue over and over again during our trial so we couldnt really test the app, and we were forced to contact customer support to be able to embed the switcher to our page. After contacting them for the first time without even having being able to be able to run the app on our page the "agent Jennifer" asked us to rate the app, we told them that we couldnt give a rate if we haven't even tested the app. On "her" next answer, 5 minutes later, "she" told us that "she" cannot see our 5 stars review and when are we going to do it, really?, after we told "her" that we will do it when we have tested the app then she told us to tell her when we have done it so she can check it, what??, it seems that "she" got upset and they fixed our issue in 1-3 hrs!. The customer support is not good at all, you always deal with "Jennifer" with the same profile picture, and when you tell them the issue, "she" always asks for a screenshot, how can I provide a screenshot for a dynamic loading issue? please tell me how, because you cannot upload movie files... "Jennifer" is just a name for all the team to talk to you, so no personal interaction, then the technical support is very rude and they never introduce themselves. But the deal breaker for us is that when you contact cutomer support it takes generally 1-3 hours for them to answer, and when you answer their answer then they take another hour. Just yesterday it took 2 hours for them to fix the same 404 issue and an extra 6 hours to answer our technical questions. On average, it will take you 3 hours to have your problem fixed and your questions answered, do our customers have this time?, i dont think so. So if you have a busy page, this app is not the answer, if you run into an issue that "kills" your page like our 404 issue, it will be fixed in hours (they "repaired" 4 times, and didnt told us what was the issue). If you are a proper business owner, ask yourself, how many customer I have lost during this time and how does the limited capacity of this app will impact my company's reputation. Think carefully and consider other options that supports third party apps like Weglot, Translation Lab, between others before chosing this faily simple app with an impersonal and slow customer service. Five starts reviews are mostly after have fixed a simple issue, the real reviews are 3 stars and below.
Hi Jorge, This is Emma. We're deeply sorry for any inconvenience during using our app because our app has not reached your expectation. For unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. I have seen that one of my colleagues is following your case by giving you clear explanation as well as solutions for your case, please kindly check it and let him know if you need further support. Looking forward to hearing from you soon. Regards, Emma Transcy - Translate Language and Convert Currency
April 27, 2022
Horrible experience. Still having issues now after uninstalling. Full of bugs. Wish we never installed it.
Hi Andrea, Here's Jena and we are deeply sorry for unexpected experience with our app I have seen that one of my colleague is reaching out you, but unsuccessful, please kindly check your email for further help. No worry, we're here to help you until it's completed resolved Looking forward to hearing from you soonest Regards, Jena Transcy - Translate Language and Convert Currency
March 28, 2022
Free version only applies to the stores created within 60 days. Also I activated the free period to see the performance before buying. The app added words before and after every single translation without giving a warning. It destroyed my previous translations which cost me hours to fix.
Hi Burak, I'm Maria and we are deeply sorry for your bad experience with us. Regarding to your main concerns as following: 1. For Free plan, we offer a Free plan for stores that created within 60 days in the hopes of helping them in the early stages. Besides that for paid plan, we would love to give you a brand-new 14-day Trial for FREE and a 30-day money-back guarantee for the latest billing if you are not satisfied with our service. 2. Secondly as you said that " The app added words before and after every single translation without giving a warning", I seem not to catch your point clearly, please explain it more details along with its screenshot for better understanding. Also, it seems you have not reported us yet to check this issue further, so could you please consider to reinstall our app and let us have a chance to support you with the highest priority? I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest Regards, Maria Transcy - Translate Language and Convert Currency
March 16, 2024
"Customers shopping on Transcy may be able to view the tags you've added to their customer account" this was the app breaking situation for us. Potential leak of private, internal tags we have here and all we got from the support was "don't worry, This is the necessary information that the app needs to operate at its best" Why? Nobody has explained. The app itself is great but no go for me, as we could not sort this out. Don't put any private tags because your clients will potentially see it.
Hi there, This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience - First of all, we have noted this information bringing to the negative experience for users, so we're still checking on it to have the relevant solutions to avoid in the future - However actually, we use your information in order to provide you with the best possible use of the Site and the Services, to maintain them, improve them (all functionalities of the app such as Translation, Currency implemented properly) and in order to protect us and the Services from misuse and law violations. - We are committed to protect your privacy according to our Private Policy and Terms of Service. So we use all above Shopify data with the application purpose only and you will not have to worry about leaking private information - One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soon Regards, Brian Transcy by OneCommerce
March 16, 2022
This app is terribly cumbersome and not easy to use. Without support you are lost. They're all trying, but they made my shop unusable for 24 hours. Never again. I was fooled by the previous reviews.
Hi there, I'm Brian and we are deeply sorry for your bad experience with us. As I have checked your case and seen that our agent was trying to help you and replied to you as much as they can. For your last request as checkout page was not translated properly, it's because your checkout link has been set at default by theme, so it still keeps in German and we have to add the dynamic link for them to translate properly. However once it was fixed already, you have not checked it yet and uninstalled our app. I have seen that one of my colleague has reached out your case by sending follow-up emails, please kindly check it for further support. Looking forward to hearing from you soonest Regards, Brian Transcy - Translate Language and Convert Currency
March 8, 2022
We uninstalled this app once as the staff told us that Transcy is are not compatible with other 3rd party app. After we uninstalled, Transcy's staff Jennifer begged us to reinstalled so she will look into the problem and solve it. We reinstalled eventually and Transcy's dev team gave us the same answer of their incompatibility. We are highly unimpressed. Sorry but this app will waste your time. Do not try.
Hi there, This is Brian and please accept my deepest apology for this inconvenience. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation As I have seen that my colleague is reaching out you but unsuccessful, also has sent you follow-up emails, please kindly check your email for further support. Looking forward to hearing from you soon. Regards, Brian Transcy - Translate Language and Convert Currency
Feb. 22, 2022
that shit is not working the assistant figured out what the issue was but what she told me to do didn't work. She told me to message her with any question and I did. No answer. Then i signal another problem and boom she answers immediately. Overall bad experience, do not recommend
Hi Raphaël, This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience causing to your experience. For unexpected support from our agent, she was personally talked directly and had a proper training to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. I have seen that my colleague is reaching out you, please kindly check your email for further support. Looking forward to hearing from you soon. Regards, Patrick Transcy - Translate Language and Convert Currency
March 14, 2022
Update: After two weeks of live testing. Visitors droped 45%.... Sales droped over 50%. Some users from germany get the english version displayed and canceled the order. I have deleted the app. Old Rating: Easy Interface, Good Design and a smooth auto translation. You can also add manual translation after. Perfect & a very helpful team which guides you thru all the setup. Thank you.
Hi Karsten, I'm Mirabel and we sincerely apologize for this inconvenience causing to your experience. In relation to your main issue about dropped visitors or sales, we need to check further if there's any wrong from our app. Besides that, please recheck the rest of features such as business strategy, because your issue may come from many different kinds of aspects. We find this useful as we also had a hard time gaining sales .You may check on this link we're going to provide https://www.shopifycompass.com/ As we have seen that one of our colleague is reaching out you but unsuccessful, also has sent you follow-up emails, please kindly check your email for further support. Looking forward to hearing from you soon. Best Regards Mirabel Transcy - Translate Language and Convert Currency
Feb. 21, 2022
l'application ne marche pas bien bien, il provoque des redirection sans cesse. le service client est catastrophique.
Hi Latifa, This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this convenience causing to your experience. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. Regarding to your issue, English translation is not working well, for further check your case, you please help me reinstall our app so that we can check and help you further. It seems my colleague is following your case, please check let them if you need further support. Looking forward to hearing from you soon. Regards, Kieran Transcy - Translate Language and Convert Currency