Transcy: AI Language Translate
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Transcy has very helpful customer service that assisted us with customizations of the switchers on our site. We are using the app for more than a year now and we are very satisfied. Thank you for the great support.
Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
Édit : finalement trop de problèmes j’ai dû arrêter d’utiliser l’app et la désinstaller malgré les heures passées dessus. Un bug gênant sur mon thème, les traductions que je rentrais manuellement était écrasé par une traduction automatique de mauvaise qualité L'app n'est pas évidente à prendre en main. Si on veut utiliser l'IA, il faut l'offre à 60€ min. sinon c'est très cher pour traduire 1€ les 1000 mots ... J'ai rencontré quelques bugs au démarrage mais le support a été au top et à tout régler dans la journée. Une amélioration qui serait bienvenue serait de pouvoir mettre un contexte aux IA pour la traduction, ici on peut corriger quelques mots en automatiques grâce au glossaire mais ce n'est pas suffisant.
Hi there, This is Kieran from Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
Problem with language-switcher that disappeared from the website. Contacting Transcy support, and issue was resolved the same day.
Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
Great app and great support fully customising to meet the needs of our website.
Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce
Eleanor helped me a lot. I tested 4 applications. This is the only one that really translates all the widgets. You should take it without hesitation.
Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.
Hi there, This is Danniel from Transcy and we're deeply sorry for this inconvenience causing to your experience Regarding the issues you're experiencing, we see that a colleague is already looking into your case and has provided some solutions. However, we've encountered some technical aspects that require your access permission to fully investigate the root cause. Please check your inbox chat and email for a message from our team, and don't hesitate to let them know if you need any further help. Regards, Travis Transcy by OneCommerce
its quite good
Hi there, Here's Jena from Transcy. Thank you so much for your review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce
Hi there, My name's Selina from Transcy. Thanks for your great rating Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce
The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.
Hi there, This is Travis from Transcy and we're deeply sorry for this inconvenience causing to your experience - For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - Regarding your translation issue, a colleague is already following up. Please let him know if you need any further assistance. Regards, Travis Transcy by OneCommerce
good support
Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
Transcy is by far one of the best translation apps I've used on Shopify. The translations are accurate and professional, and the interface is very intuitive. What really stood out to me was the amazing support — quick, friendly, and incredibly helpful. I had a few questions, and the support agent Giselle guided me through everything patiently and clearly. Highly recommended if you're looking to sell internationally and want to offer a seamless multilingual experience to your customers. 10/10!
Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce
One of the worst translation apps I've used. They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment. Please be extremely careful when choosing your translation app. You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control - We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes - Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
Eleanor has been a big help with answering and fixing any inquiry i have had so far with them. App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!
Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce
Still getting used to using this app but the support team really helped fixing issues. I am looking forward to using this app to scale my business to other countries. Thank you Andy for the fast and helpful service!
Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
This is the biggest scam I've had to bear since I started using shopify which was more than 3 years ago. Transcy misled me into buying the annual plan when I tried to pay for my monthly plan but it suddenly switched into annual but since I had already pressed on pay it loaded the annual plan and paid for it which is 10X what I wanted to pay for this crappy software. Then I let them know about the mistake I had made 3 seconds later and they told me that they will not assist me at all. Then I threatened to stop the transaction through my bank account but they said that's not necessary because they will give me crdits for which I explicitly asked whether they would be usable for the shopify monthly plan payment and they confrimed that after which I trusted them. Told me to uninstall the app and I would receive the credits and 3 months later I am still paying for the shopify monthly plan and I've received 0 credits from these scammers. I can't believe shopify allows such things to even happen on their store and then say that they bare no responsibility for what happens on the shopify app store... Ridiculous stuff is happening and I still can't believe it although I've been a victim of all of it. Watch out guys.
Hi sir, This is David and we sincerely apologize for this inconvenience causing to your experience - We have realized that the situation you described, with the unexpected annual plan purchase and the subsequent issues with credits - Upon reviewing your billing history, we've confirmed that you haven't been charged for Transcy since downgrading to the Monthly Growth plan on December 30, 2024. We are currently working with Shopify to understand why the downgrade was reported as unsuccessful on their end, as this may be the reason you haven't received the prorated credit - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards David Transcy by OneCommerce
Great app`!
Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
I needed help configuring the application, and the customer service was really fast and helpful.
Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce
Yes
Hi there, I'm Kaylin from Transcy. Thanks for your review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once. I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable! If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
Hi sir, This is Bevis and we are truly sorry to hear about your frustrating experience and understand your anger about being charged the annual fee unexpectedly. We take your feedback very seriously - While we're glad we were able to provide a refund for the 11 remaining months of your annual subscription, we understand that doesn't fully resolve the initial issue. The reason we requested you uninstall the app before issuing the partial refund is to ensure there are no further charges to your account once the refund has been issued. This prevents any further confusion or billing issues, however, we understand this can be perceived as unreasonable, and we'll be exploring more user-friendly ways to accomplish this in the future. - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Bevis Transcy by OneCommerce
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