Trendsi: Fashion Dropshipping
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My last Rep was amazing. She helped me set up shipping profile for US and UK & Canada.
Hi, Thank you so much for sharing your experience! We’re thrilled to hear that Chette was able to assist you with setting up your shipping profiles for the US, UK, and Canada. We’ll be sure to pass along your kind words to chette—she’ll be delighted to hear your feedback! If you need any further assistance, we’re always here to help.
Sam was very helpful in making sure my shopify store was connected properly and assisted in setting up shipping correctly.
It is a really good app and their agent Charles is awesome!!!
Hello, Thanks so much for your feedback! We’re really glad to hear you’re enjoying the app and that Charles made such a great impression—he’ll definitely appreciate the shoutout. If there’s anything we can do to turn your 3-star experience into a 5-star one, we’d love to hear more. Your input helps us keep improving!
Hi, Thank you so much for your amazing review! 🌟 We’re thrilled to hear that our team, especially Anya, was able to answer all your questions and make your experience smooth. Your kind words mean a lot to us, and we can’t wait to continue supporting you on your Trendsi journey!
Great product selections. Thank you
Hi, We really appreciate you taking the time to leave this 5-star review! 🙏 It’s fantastic to know that our Customer Service team made a difference. Your feedback motivates us to keep providing the best support and service to our Trendsi community. Thank you for being part of it
Des articles incroyables!
Hi, We really appreciate you taking the time to leave this 5-star review! 🙏 It’s fantastic to know that our Customer Service team made a difference. Your feedback motivates us to keep providing the best support and service to our Trendsi community. Thank you for being part of it!
Hi, Thanks a ton for your 5-star review! 🌟 It’s awesome to hear that our team was able to help with everything you needed. We’re always here for you, so don’t hesitate to reach out next time—and we can’t wait to see you around Trendsi!
Ria was very knowledgeable and helpful. She answered all my questions. Thank you so much!
Hi, Thank you for the glowing review! 💛 Our Customer Service team is so happy to know they could help and make things easy for you. It’s always our goal to provide support that makes a real difference, and your feedback means the world to us.
Hi, Thank you so much for your amazing review! 🌟 We’re thrilled to hear that our team, especially Anya, was able to answer all your questions and make your experience smooth. Your kind words mean a lot to us, and we can’t wait to continue supporting you on your Trendsi journey!
Very helpful Customer Service Support. Anya is the best helper here. Answered to all my questions. Thank you so much, Anya and see you around the Trendsi. :))
Hi Aloora, Thank you so much for your kind words! 😊 We’re thrilled Anya could help and make your experience a great one. We really appreciate you being part of the Trendsi family—see you around! 💛
Very smooth.
Hi, We really appreciate you taking the time to leave this 5-star review! 🙏 It’s fantastic to know that our Customer Service team made a difference. Your feedback motivates us to keep providing the best support and service to our Trendsi community. Thank you for being part of it!
I have to Give Sam from Trendsi a shoutout as she has been very helpful in assisting me with my online store with Shopify. She's been amazing! I love the help from Trendsi.
Not worth it
Hello BLAKHOM, Thanks for sharing your feedback. We’re really sorry to hear that your experience felt “not worth it” — that’s definitely not the standard we aim for. We’d love the chance to make things right and understand what went wrong. If you’re open to it, please reach out to our support team at [email protected] with more details about your order so we can look into it and help resolve the issue. Your feedback helps us improve, and we truly appreciate you taking the time to share it. We hope we’ll have another opportunity to give you a much better experience next time!
I’m updating my review because the seller’s response is simply not true. My order has still not been shipped. I contacted customer support again, and they confirmed that they still do not have any shipping information or tracking available for my order. This is extremely frustrating. I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped. Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks. A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely. To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting. I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience.
Hello BlakWardrob, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and delay you’ve experienced with this order. While your order was placed before the Lunar New Year holiday, the delay occurred because one of the items in your order was not yet available at the warehouse before the holiday closure. As a result, the processing time was extended further due to the Lunar New Year break, during which many of our warehouse and logistics partners temporarily close operations. Even after reopening, there can unfortunately be a backlog of orders that takes some time to clear. We completely understand how disappointing it is to receive different updates while waiting, especially after being given an expected shipping date. That experience is not the level of service we aim to provide, particularly for a long-time customer like you. We truly appreciate your support over the past two years and regret that this situation has caused ongoing frustration. Your feedback has been shared with our team for improvement and follow-through moving forward. We are also pleased to confirm that your pending orders has been shipped from our warehouse. We have reached out to you via email with more details on this. Thank you again for your patience and for bringing this to our attention. We genuinely value your continued business and hope to provide a much smoother experience going forward. Best regards, Trendsi Team
Chette, help me a lot to set up my store! she is very kind! :D!
Hello maria carlota da praia, Thank you so much for your kind words! 🤩 It was truly a pleasure for us to help you set up your store. We're really happy Chette could support you through the process. Wishing you lots of success with your shop. If you ever need help again, feel free to reach out anytime!
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