Trendsi: Fashion Dropshipping

Hello BLAKHOM, Thanks for sharing your feedback. We’re really sorry to hear that your experience felt “not worth it” — that’s definitely not the standard we aim for. We’d love the chance to make things right and understand what went wrong. If you’re open to it, please reach out to our support team at [email protected] with more details about your order so we can look into it and help resolve the issue. Your feedback helps us improve, and we truly appreciate you taking the time to share it. We hope we’ll have another opportunity to give you a much better experience next time!

Hello BlakWardrob, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and delay you’ve experienced with this order. While your order was placed before the Lunar New Year holiday, the delay occurred because one of the items in your order was not yet available at the warehouse before the holiday closure. As a result, the processing time was extended further due to the Lunar New Year break, during which many of our warehouse and logistics partners temporarily close operations. Even after reopening, there can unfortunately be a backlog of orders that takes some time to clear. We completely understand how disappointing it is to receive different updates while waiting, especially after being given an expected shipping date. That experience is not the level of service we aim to provide, particularly for a long-time customer like you. We truly appreciate your support over the past two years and regret that this situation has caused ongoing frustration. Your feedback has been shared with our team for improvement and follow-through moving forward. We are also pleased to confirm that your pending orders has been shipped from our warehouse. We have reached out to you via email with more details on this. Thank you again for your patience and for bringing this to our attention. We genuinely value your continued business and hope to provide a much smoother experience going forward. Best regards, Trendsi Team

Hello maria carlota da praia, Thank you so much for your kind words! 🤩 It was truly a pleasure for us to help you set up your store. We're really happy Chette could support you through the process. Wishing you lots of success with your shop. If you ever need help again, feel free to reach out anytime!

Hi Demelitesltdstores, Hi! Thank you so much for sharing your experience. 😊 We're thrilled to hear that Sherwin Xia was able to resolve your product availability issue so quickly and professionally. It’s wonderful to know your products are now showing as available in your store, and we’re always here to support you whenever you need assistance. We really appreciate your feedback!

Hi KawZulu Online, We really appreciate your kind words! So glad you’re happy with your experience. 😄

Hi REBDOLLS, Hi! Thank you for sharing your experience. 😊 We're thrilled to hear that Harold was able to solve your technical issue quickly and efficiently. It’s great to know your first experience is going so smoothly, and we’re always here if you need any assistance along the way. Welcome aboard, and we look forward to supporting you!

Hello Ms. Clarke, Thank you for bringing this to our attention, and we’re sorry for the frustration you’ve experienced. Our chatbot is currently set up to request your Trendsi account details and order number before routing you to a live agent. This is why it asks for an order number before responding. We understand that, as a seller, you may have questions that don’t require one—and this shouldn’t prevent you from getting support. As an alternative, you may send us an email at [email protected] for further assistance. We’re happy to help 24/7. We truly appreciate your feedback.

Hi COOLANDBAG, Thank you so much for your kind feedback. 😊 We're thrilled to hear that Mikah was able to help and that the synchronization process was smooth and seamless. We hope your customers love the products as much as you do! If you need any assistance or tips along the way, please don’t hesitate to reach out — we’re always here to help.

Hi Haven Hub, Thank you for the 5-star rating! We truly appreciate your support and are always here if you need anything. 😊

Hi Foot Fetish-The Brand, Hi! Thank you so much for your kind words — we’re thrilled to hear that Anya and our 24/7 customer service have been so helpful! 😊 We really value your feedback and would love to know: is there anything we could do to make your experience a full 5-star one? Your input helps us keep improving and providing the best service possible.

Hello Beach Groove Swimwear We’re truly sorry for the frustration and disruption this has caused you and your business. You’re absolutely right to expect clear communication and reliable fulfillment, and we understand how delays like this can impact your customers and your brand. In February, our team from the overseas warehouse celebrated Lunar New Year. While we initially communicated a holiday window of February 12–24, order processing was affected earlier than anticipated. Orders placed in early February still needed to undergo our quality inspections, and due to high order volume, shipping was delayed more than expected. That said, orders were never intentionally ignored or abandoned, and we sincerely apologize for the delays being longer than anticipated. Although our warehouse officially ended its Holiday on February 24, our fulfillment team has been actively preparing orders, including yours. Orders are being processed in the sequence they were received during the holiday period. We would greatly appreciate the opportunity to review the specific orders you’re referring to and provide clear updates or solutions where possible. We will reach out to you via email, or you can also reach out to us directly at [email protected] with your order numbers so we can escalate the matter with our fulfillment team. Thank you for bringing this to our attention. We are actively working to stabilize operations and improve communication to ensure situations like this do not occur in the future. We truly appreciate your continued patience.

Hi MAXANDY, Thank you for the 5-star rating! We truly appreciate your support and are always here if you need anything. 😊

Hi brightdaystar.com, Thank you so much! We're thrilled to hear that you had an amazing experience. 😊 We really appreciate your support!

Hello Heraki, Thank you for your feedback. We're sorry to hear that your experience with the Trendsi app didn’t meet your expectations. Customer satisfaction is very important to us, and we’d appreciate the opportunity to resolve this for you. Please message us directly with your detailed concern, and we'll be glad to assist you.

Hi, Thank you so much for the 5-star review! ⭐ We truly appreciate your support and are glad you had a great experience. If you ever need any assistance, we’re always here to help. 😊

Hi Style Ratio, Hi! Thank you so much for your thoughtful feedback and for being with us for about a year — we truly appreciate your continued support. 😊 We're glad to hear that you've noticed the growth in our product selection and improvements in customer service. We'll also make sure to pass along your kind words to Mikah — she’ll be happy to know her help is appreciated! Thank you as well for sharing your suggestions regarding faster overseas shipping and the option for expedited delivery. Feedback like yours is very valuable to us, and we’ll be sure to share it with our team as we continue working on improving our services. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always happy to help!

Hi BModeTUA, Hi! Thank you so much for your kind feedback. 😊 We're really glad to hear that Chette was able to help you with the situation. We'll definitely share your kind words with her — she’ll be happy to know her support made a difference. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help!

Hi Generations Collective, Thank you so much for your kind feedback! 😊 We're really glad to hear that you're enjoying the products and that our support team was able to assist you promptly. We'll be sure to pass your kind words along to Sam as well. If you ever need any help in the future, please don’t hesitate to reach out — we’re always happy to assist!

Hi Fashion Browse, You're very welcome! We're glad we could assist you and help resolve the situation. If you need any further help in the future, please feel free to reach out. We're always happy to help. 😊

Hi OMGIKRight?, Hi! Thank you so much for your kind words — this truly means a lot to us! 😊 We're really glad to hear that you're loving the items and that your experience with our support team has been positive. It’s wonderful to know that you’re excited about working with Trendsi, and we’re just as excited to support you as you continue growing your business. Our goal is always to provide great products and reliable support so our partners can focus on building their stores with confidence. If there’s ever anything you need along the way, please don’t hesitate to reach out. We’re always here and happy to help. We look forward to working with you and seeing your store succeed! 🚀