Trendsi: Fashion Dropshipping
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling
Rating
4.9
feedback
3,649
chart
#362
All reviews
Rating Breakdown
Review RSS Feed
Jan. 27, 2024
I recently reached out to Trendsi support to inquire about the private label branding process for while label vendors. Joel was kind, respectful, and prompt in assisting me in what I needed to do to get the process started.
Hello Studio 1471, Thank you for sharing your positive experience with Trendsi support. We're thrilled to hear that Joel was able to assist you promptly and with kindness. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business! ❤️
Jan. 25, 2024
I am new to Trendsi and Joel from Customer Service answered all of my questions. He was super in helping me understand how Trendsi works for Boutique owners. He was polite and patient with all of my questions, and I feel tons more comfortable with Trendsi.
Hello Boutique 224, Thank you for your kind words! We're delighted to hear that Joel from our Customer Service team could assist you effectively and make your experience with Trendsi more comfortable. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your support! ❤️
Jan. 25, 2024
Had a small hiccup today with inventory not syncing (which was probably user error). Wasn't expecting much when I used the chat assistant, but once I got through the automated answers, the representative, Angelo, was a huge help. He knew exactly what was wrong and we were able to resolve the problem in a few clicks. Thanks Angelo!
Hello Karmony, Thank you for sharing your experience! We're delighted to hear that Angelo provided excellent assistance and resolved the issue efficiently. We can't wait for you to give us that last star to make it 5 stars. 🌟😊 If you have any more questions or need further support, feel free to reach out. We appreciate your feedback! 💙
Jan. 25, 2024
Customer Support is swift and prompt! Thank you so much Jules for assisting me in a change to my account with ease =)
Hello Sultry Society, Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer support team, especially with Jules. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback! 😊
Oct. 23, 2024
We have been with Trendsi for 4 years and haven't had any problems, quality has been good, which has given us great reviews on TrustPilot. Customer service has been great and Representatives Czar and Raymart were very helpful with a pre-order I had during Spring Festival/Lunar New Year. I know everyone's experience is different. However, so far, we've been happy with our relationship with Trendsi.
Hi Teddy Blaze, Thank you for sharing your positive experience with Trendsi! We're thrilled to hear that you've had a great two years with us. We appreciate your kind words about our product quality, customer service, and the assistance provided by Representative Czar. We look forward to continuing to meet your expectations and appreciate your ongoing support.💙🥂
Jan. 24, 2024
Mary was so helpfully! Walked through everything and answered all my questions!
Hello Apricot Lane Duluth, Thank you for your kind words! We're glad Mary could assist you and address all your questions. If you have any more, feel free to ask!
Jan. 24, 2024
Angelo was very helpful though it ended up being a Shopify issue more than a Trendsi issue. I was able to get it resolved.
Hi Shop SIX33, Thank you for your feedback! We're glad Angelo could assist you, and we appreciate your understanding regarding the Shopify issue. If you have any more questions or need further assistance, feel free to reach out. 💙
Jan. 23, 2024
ok i'm new to my online store. our coach Corrina jus said we need to get familiar with our dropshipper, mine is Trendsi. well i was jus with customer support "Allen" and he jus walked me through everything to be expected and all in under an hour. he was great, shopify is great, and Corrina is great. thanks all; im loving this deda'scloset&things.shop
Hello Deda's Closet & Things, Thanks for sharing your positive experience with Trendsi and Allan's helpful support. We're thrilled to hear that you're loving your online store journey with Shopify and appreciate the shout-out to Corrina. 💙
Jan. 23, 2024
I love their Chat feature! Jules is great! She helped me quick with a question and even with some screenshots to show me exactly where to find something!
Hello The Bayside Bohemian, Thrilled to hear you had a positive experience with Jules and our Chat feature! 🌟 We're here to make things easy for you. If you ever have more questions or need assistance, feel free to reach out.
Jan. 23, 2024
I recently started ramping up my women's e-commerce site, Lauxiva, and have had a few issues which I have had to try and contact the company I use to source my products from. Most of them have been less than desirable, but when a customer emailed me saying he had gotten the wrong size and it needed to be changed, I was concerned it would be a huge hassle to get it changed. HOWEVER, when I pulled up the customer support chat and got connect to Raymart, he was astronomically helpful and got the size of my customer's order in literally a matter of minutes!! I was, honestly, blown away by how GREAT their customer service was, especially as compared to some other companies I've worked with trying to get things resolved! Thanks Raymart and Trendsi, i will definitely be adding more products to my store from Trendsi!
Hello Lauxiva, Wow, thanks for sharing your experience! 🌟 We're thrilled to hear that Raymart went above and beyond to assist you with such speed and efficiency. Customer satisfaction is our top priority, and we're delighted to have exceeded your expectations. Looking forward to providing you with even more amazing products for your Lauxiva store! ❤️
Jan. 23, 2024
I received help today from Harold. I gave him a list of order numbers and he was able to pinpoint and answer all of my questions. It only took a few minutes for him to put me at ease about my concerns. Great company. Great service. The shipping is a little longer since some are overseas, but all in all, the quality of everything is top notch.
Hello High Heel Diva Boutique, We're thrilled that Harold provided you with such speedy and effective assistance. Our team takes pride in delivering top-notch service and products. We appreciate your understanding regarding overseas shipping, and we're continuously working to improve that aspect. Thank you for choosing us! ❤️
Jan. 23, 2024
I was facing an issue with connecting my Shopify store to Trendsi. I contacted the support team & they were quick to respond & helped me resolved this issue. Anya was very helpful, she helped setup my store & guided me through, until I had successfully connected my store to Trendsi.
Hi PureGraceWear, Thrilled to hear about your experience with our support team, and especially with Anya! 🌟 We're here to make sure your journey with us is nothing short of seamless. If you ever need more assistance, just give us a shout. ❤️
Jan. 23, 2024
Thank you Chette for helping me today... fast customer service. Awesome app. Can't wait to upload all their products to my store. Well done.
Hello GreenLifeHuman Emporium, Hi there! Thanks a ton for your shoutout! 🌟 Thrilled to hear you had a speedy and awesome experience. Buckle up for the product upload journey – we're here to make it a breeze!
Jan. 20, 2024
I will say Joel in Customer Service Chat was Amazing! He was super helpful with all of my 500 questions and walked me through how to get my TikTok set up and also how to get my shopify shipping updated. He was amazing and stayed with me the entire time with no long waits between!
Hello Minx Boutique, Thrilled to hear about your positive experience with Joel! 🌟 We're delighted he could assist you smoothly with all your queries and guide you through setting up TikTok and updating Shopify shipping. Thanks for sharing your feedback, and if you have any more questions, feel free to reach out.
Jan. 20, 2024
So many complaints. Using this vendor for dropshipping has been a complete headache from day one and I haven't officially launched but Trendsi has proven not to be able to handle large order quantities. There is no merchant support at all for shipping, delays, refunds, credits, nothing. They don't notify you when part of the order didn't ship. If you don't check each order one by one then prepare to get a large amount of emails from upset customers asking "where is the rest of my order?" I don't even have 100 orders and have had to process 5-6 refunds and offer credits and coupons because Trendsi has lost packages or simply not shipped out product. This vendor is a liability to building a successful brand and now I'm trying to source all products in my store elsewhere. I'm losing money using Trendsi and they are not a trusty source for dropshipping. BEWARE
Hello Gym Girl Era, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you've experienced with your orders, and we appreciate your patience. We understand that this has been a frustrating experience, and we want to assure you that we take your concerns seriously. Our team is actively investigating the issues you've raised to identify the root causes and implement necessary improvements. At Trendsi, we strive to provide a seamless experience for our customers, and we regret that we have fallen short of your expectations. We genuinely value your input as it helps us address areas of improvement and refine our services. We acknowledge that managing large order quantities can be complex, and we are committed to enhancing our processes to ensure timely and accurate fulfillment. Additionally, we recognize the importance of clear communication regarding shipping status and any potential delays. We will work diligently to address these issues and prevent them from occurring in the future. To better assist you, we would appreciate the opportunity to connect with you directly to resolve any outstanding concerns and make things right for you. Once again, we apologize for any inconvenience you've experienced, and we appreciate your feedback as it helps us refine and improve our services. Thank you for your understanding, and we look forward to the opportunity to make amends.
Jan. 20, 2024
good support, responds within a few minutes. there is always someone who will help you step by step if you don't know something. ~Mary/trendsi)
Hello Meis, Thanks a million for the awesome shoutout, Mary! 🌟 We're thrilled to hear you love our support – always here to guide you step by step. Anytime you need assistance, we've got your back! ❤️
Jan. 19, 2024
Raymart was helpful in solving my issue with Trendsi connecting to Shopify!
Hello Bash Boutique, That's fantastic to hear! We're thrilled Raymart could assist you with Trendsi connecting to Shopify. If you ever need more help or have questions, feel free to reach out. ❤️
Jan. 18, 2024
Trendsi customer support is AMAZING! Chette helped me with an order today. She was helpful, kind, and quickly gave me the information I needed for an order. I have been super happy with the service I have received from customer support.
Hello Bougie Julie's Boutique, Thank you so much for your fantastic review! We're thrilled to hear that Chette provided you with amazing support and made your experience with Trendsi a positive one. We truly appreciate your kind words and look forward to continuing to exceed your expectations in the future! 😊🌟
Jan. 18, 2024
Angelo, great service!
Hi pinkaltitude Thank you so much for the awesome feedback! Thrilled to hear you enjoyed the service. If you ever need assistance again, don't hesitate to reach out. Cheers! 🌟
Jan. 17, 2024
I had issues with my website and adding items to my store but thanks to Angelo he was right on top of it and helped me get it situated right away. He was on top of it instantly and got everything working for me and timely manner!
Hello Iconic Youth Boutique, Thrilled to hear about your experience, and we're so glad Angelo could quickly resolve your website and store issues! Our team is here to ensure smooth sailing for your online venture. If you ever need assistance again, don't hesitate to reach out. Happy selling! ✨