Trendsi: Fashion Dropshipping
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I recently had to contact Trendsi customer service about an order and Angelo quickly answered all of my questions. Communication was so fast and easy, I wasted no time getting on with my day. Thank you Angelo!
Hi 606, Thanks for sharing your experience! We're thrilled to hear Angelo provided speedy and efficient support. We'll be sure to pass along your appreciation. Cheers to smooth sailing with your orders! 🥂❤️
Lorie L. helped me with every question I had and was so pleasant to talk with! Customer service could not be better!
Hello House of Binx, Thank you so much for your kind words! It was our pleasure assisting you, and we're thrilled to hear you had a great experience. Don't hesitate to reach out if you have any more questions in the future. Have a fantastic day! ❤️
I definitely recommend this app. Customer Service is phenomenal.Trendsi makes it simple for you to speak with live agents anytime of the day. Harold was so helpful to me today in following up on my referral link. I have been a part of this platform for awhile now and love the seamlessness of it all. Thanks Trendsi for understanding the value of live agents vs. AI bots. Thanks again Harold :-)
Hello Linda Clay Fashions & Accessories, Thank you for the rave review! We're thrilled to hear you're loving Trendsi and Joel's exceptional assistance. Here's to many more seamless experiences ahead! ❤️
Mary was so kind and helpful. She told me what to do to correct the issue I was having and it worked! Her response back was super fast!
Hello Farmhouse Boutique, LLC, Thank you so much for your positive feedback! We're thrilled Mary could assist you promptly and effectively. We're always here to help, so don't hesitate to reach out if you need anything else. Have a fantastic day!
Thanks to Czar for assisting me with the SPRING20 PROMO. I was having trouble getting it to work as it kept saying it was expired over and over. Her work around worked!
Hi A Charming Change Boutique, Hey there! Thanks for your shoutout! So glad we could help you crack the code on that promo! If you ever need more assistance, just send us a message! 🌟
Trendsi has been so easy to use and set up! I was having trouble with connecting shipping and Harold was extermely helpful and walked me through how to set this up with screenshots for shopify! Thank you so much for the great support!
Hi Urban Bird & Company, Thank you for your kind words! We're thrilled to hear that Trendsi has been easy to set up and that Harold provided you with excellent support. We're here to help you every step of the way!
Lori great comunication!
Hello CL Quality Store, Thank you! So glad you appreciated it! In case you have questions or need help, our amazing customer suport team are always ready to assist! ❤️
I’m new to Trendsi and all I have to say is WOW to customer support! I was having a problem with onboarding because of my own user error but it was quickly resolved within 2 minutes by Raymart! Thank you so much for making my transition to Trendsi so painless. Thank you Raymart! Now let’s see how the rest of this goes, lol….
Hi Xtian de Medici, Hey there! 🎉 Thanks a bunch for the shoutout! Raymart and our team are thrilled to hear we could kick off your Trendsi journey on the right foot! We're all about smooth sailing from here on out! Let's make this Trendsi adventure one for the books!
Harold, quickly assisted me and was friendly. Thanks!
Hello Renee's Boutique LLC, Fantastic to hear! Harold always brings the energy and friendliness to our team. We're thrilled he could assist you quickly. Feel free to reach out if you have more questions. ❤️
Great app, Great Product and Great support to help get setup. I look forward to a long relationship
Hello Love Salve, Thank you so much for the awesome feedback! We're thrilled to hear that you're loving our app, product, and support. Here's to a fantastic journey ahead together! 🚀🎉
This review is based solely on the customer service I experienced with Joel. As a new store owner, this was my first time experiencing an out-of-stock order and he clarified everything for me. Although, I'm disappointed with the out-of-stock item, as I'm sure my customer will be as well, he did at least get me on the right track. Thank you!
Hello In There Like Swimwear ITLSW Thank you for your feedback! We're glad to hear that Joel was able to assist you effectively. We understand that encountering out-of-stock items can be disappointing, both for you as a store owner and for your customers. However, we're pleased that Joel clarified the situation for you and helped get you on the right track. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you every step of the way as you navigate your journey.
five star to Joel his been helping me a lot with every question or concern the i have .
Hi Peach Moon, Thrilled to hear you've had such a positive experience with Joel! 🌟 We're here to help with any questions or concerns you may have. Thanks for the stellar review!
We are new to this app, but so far it looks like there's a lot of potential. PROS: Big catalogue. The integration with Shopify is pretty seamless (and fast!) which is great. Joel in customer care was very helpful in answering questions and providing additional resources. Wholesale prices seem fair. CONS: A lot of the inventory is not sustainable (we have to search very hard to refine our results). And a bigger concern is that a lot of their inventory is the same stuff you'd find on Shein or other fast fashion sites for a fraction of what boutiques would have to charge.
Hello Lavāda Handbags, Thank you so much for your insightful review! We're thrilled to hear you're finding potential in our app and enjoying the seamless integration with Shopify. Joel and our customer care team are always here to assist you with any questions or resources you may need. We appreciate your feedback regarding sustainability and pricing concerns, and we're continuously working to improve our inventory selection to better align with your values. Here's to more positive discoveries ahead! ❤️🥂
The best customer service I’ve ever had. Joel was a great representative for Trendsi. He answered all of my questions quickly and got the answers that I needed for everything. Went above and beyond was willing to go through step by step to help me set up my TikTok account with my store. Helped me with a link to see about my sellers permit. When I asked about why my items that I was added was going to my home page and not going underneath the categories he looked into it and told me how to fix the problem. Showed me where to find the kids items that they had and so on and so forth. I’ve never had anyone really try to go above and beyond. He would send me links and pictures on what is should look like and how to do everything I’ve asked. I haven’t started making sales yes but once I first opened up my shop this month I also had a lady name Ingrid who reached out to me quickly and helped answer my questions as well. This is a great company with lovely customer service. I can’t say enough how much the customer service is good.
Hello, Thank you so much for your incredibly kind words! We're delighted to hear that Joel provided you with the best customer service you've ever had. We're thrilled that Joel went above and beyond to assist you, from answering your questions quickly to helping you set up your TikTok account and resolving any issues you encountered. It's wonderful to know that Ingrid also reached out promptly to assist you. Your satisfaction is our priority, and we're here to support you every step of the way. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're dedicated to ensuring your experience with us remains exceptional.
I'm new to shopify and most days can't figure out my own name!! I recently needed help on Trendi's site and was blown away by how amazing their customer service was. Joel helped me not only was he so nice and patient with me, he was able to pin point exactly what my need was, followed up the next day and thennnnnnnnn contacted the shippers to get an additional update a few days later to give me an update. I figured once that chat closed, I was just another person but Joel really made me feel like my concern was important and was just amazing!! Not sure if he'll be able to see this but THANK YOU JOEL!!!
Hi BoujeeTart, We're thrilled to hear about your fantastic experience, and we're even more thrilled to have Joel on our team. 🌟 Thank you for sharing your positive feedback with us! We're here to make sure every concern is heard and addressed promptly. Welcome to the Shopify family, and we look forward to serving you again soon!
Big thanks to Czar for sorting out my pricing issue , I'm Super grateful for the help, Keep up the good work!
Hi Minx, Hey there! Thanks a bunch for the shoutout! 🌟 Glad we could help sort things out for you. Here's to smooth sailing ahead! 🚀
Raymart was amazing! thanks for all your help.
Hi Old Money Collection, Absolutely thrilled to hear you had a fantastic experience with Raymart! We're here to assist anytime you need us. Cheers to more awesome moments ahead! 🥂
Honest Review: Customer service is good. Product quality could be good but also bad. Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion, Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️ To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods. Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future. Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
Nothing but good things to say in our dealings with Trendsi so far and we got our questions answered by Czar
Hi ALLRJ, Thanks a bunch for the positive vibes! We're thrilled you've had a great experience with Trendsi, and Czar was happy to assist. Here's to more fantastic interactions ahead! ❤️
I had to change an address for a customer, and Chette made it quick and easy!
Hello Bitty Bee Boutique, Thanks for the shoutout! Glad we could zip through that address change for you! 🚀
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