Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.8
feedback
164
chart
#2,001
All reviews
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March 7, 2026
Its quite possibly the worst app on SHopify. Designed without the end user in mind or consulted. When its les work to not use an app than it is to set it up... its a failure right off the bat. Sticj with google and judge me, both take moments to set up. Another great idea runed by zero understanding of the end users needs and setting up process. If they try to excuse it by saying its fraud prevention, they have rubbish controls on their back end which is even more reason to avoid it at all costs
March 5, 2026
The worst app we've ever used. I would advise anybody to stay as far away as possible.
March 3, 2026
Feb. 27, 2026
Doesn't work. Clicking "send invitations" now does nothing, cannot invite any of my customers to leave a review on Trustpilot
Feb. 21, 2026
Feb. 20, 2026
All of the useful widgets require a paid account, how are you supposed to evaluate the app if everything useful is locked behind a paywall?
Feb. 19, 2026
Feb. 18, 2026
The worst service we have ever dealt with. There are no meaningful customization options, and any plan other than the Advanced plan is essentially worthless. Everything is overpriced, and there is no real care or investment in the platform. The service relies solely on its popularity, but considering the subscription fee we paid, the quality is extremely poor and not worth even 5% of its price
Feb. 17, 2026
I have 3 support requests submitted (starting 2/3/26) with no reply. Have tried chat and several troubleshooting steps that I could find online. The customer support phone number will not take calls for anything other than sales. Would love to know why no reviews are showing in my Shopify shop. I'll have to start using another review tool it seems, since no reply from TrustPilot.
Feb. 17, 2026
SCAM ALERT: This company operates a review extortion scheme. They post fake negative reviews through paid agents, then contact store owners demanding thousands of dollars to remove the bad reviews. They're essentially selling good reviews and holding businesses hostage with fabricated negative ones. This is fraud and extortion. Report this to Shopify and relevant authorities immediately
Feb. 3, 2026
A bit difficult to get hold of support, once they were aware of the issue, all the help needed was immediately given. Changing review from 1 to 4 stars. technical integration to shopify platform not functioning. Uploaded all details and verification and registration numbers. Upgrading was done in a split second. Then no integration, ticket logged and no response after several hours, just conflicting messages. Another example (and I have many over the last few months) that automated verifications are not functioning, as processes are set up with a very limited view of how businesses are organised. Eg. having two businesses, 1 website is active, the other under construction. One email for customer contacts, 1 email for business contacts.... NO, says TRUSTPILOT that is not allowed (if they would have done an actual verification they would have seen that both names are registered with Tax Office as well as Chamber of Commerce and both in my name. Bottum line, again hours of precious time wasted on behalf of another companies automated verifications, while that same company is as quick as possible to get your subscription for 180 euros’ a month... Question, for what should I pay this amount, no service, no response to a logged ticket, no actual support, apart from a chatty AI assistant who needs 10 minutes to determine it is not able to assist. And this is the website that should inspire trust to MY customers.
Jan. 21, 2026
The connection is just terrible. Every time I want to go into settings, I have to login. Login is also terrible 30% change to get it work, so I can't even change something slightly. Developers please fix this problem. Small widget on the free plan, no customization. I don't recommend. There are plenty of other alternatives.
Jan. 7, 2026
Jan. 3, 2026
I have been using this app for about 2 months now and it works great. The Shopify integration is stable and review invitation emails are sent reliably without issues. Once set up, it runs automatically in the background and does its job well. In the dashboard its clearly stated if service or/and product email are sent. The dashboard its just one page and very easy to see what s happening and what are your settings. No complaints. Also, i would like to say something about the paid plan complaints i see in many reviews. So, new merchants please read this carefully. This app is just the connector between Shopify and Trustpilot. Pricing, widgets, branding options and paid features are determined by Trustpilot’s own paid plan policy, not by this app. Blaming the app for Trustpilot’s pricing model is misleading. Everything is shown on the Trustpilot's paid plan details stating that if you pay, you pay for an annual plan. Now, feedback time: 1) While the app works perfectly by performance standards, a feature i need as international eshop is the ability to schedule email sending times per region. While for some markets its enough, different markets have different optimal delivery windows and regional timing control would significantly improve an otherwise solid integration. As a new company, every change to gain a review, its a chance for me to scale faster. And that matters, a lot. 2) Having an option for email to be sent after some days (which i can set up) after the carrier scan = delivered? 3) Option for regional quiet hours like “Don' t send emails between 22:00–08:00 local time? 4) If you add different sceduled email times (please add this feature) it would also be good to have auto translation or let me choose for each region. Customers are far more likely to leave a review when the invitation is sent in their native language.