Trustpilot Reviews

Hi Proof Eyewear Nederland, Thanks for sharing this with us, your feedback regarding safari and google chrome is really helpful. We appreciate feedback in all it's forms -good and bad! We understand that people move on from us, so thank you again for sharing your feedback. Thanks Trustpilot Team

Hi UP & DESK, Thank you for sharing your feedback with us! When creating a Trustpilot account, you have to provide an email address, even if you later choose to use your Google account to log in. To gain access, select "Forgot your password" and enter the email address associated with your Trustpilot account. You will be able to use the email address and the new password to connect to Trustpilot via Shopify. If you need additional help, we recommend that you reach out to our Support team here: https://support.trustpilot.com/hc/en-us/requests/new. Thank you, The Trustpilot Team Hej UP & DESK, Tack för att du delar din feedback med oss! När du skapar ett Trustpilot-konto måste du ange en e-postadress, även om du senare väljer att använda ditt Google-konto för att logga in. För att komma åt, välj "Glömt ditt lösenord" och ange e-postadressen som är kopplad till ditt Trustpilot-konto. Du kommer att kunna använda e-postadressen och det nya lösenordet för att ansluta till Trustpilot via Shopify. Om du behöver ytterligare hjälp rekommenderar vi att du kontaktar vårt supportteam här: https://support.trustpilot.com/hc/en-us/requests/new. Tack, The Trustpilot Team

Hi Tuplanhogar, thanks for sharing this awesome feedback with us! Our product and development teams are working to constantly improve our integrations, so watch out for new features coming in the future!

Hi Delumani, Thanks for getting in touch. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We're sorry to hear it's not been a positive one. Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success Manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact by emailing our support team on [email protected]. I've contacted your Account Manager on your behalf to alert them of your review. They've confirmed they'll reach out to you soon. We have a dedicated Support Team that can help you utilize our service to its full potential. They can be contacted here, we're always happy to help: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot

Hi Matte Collection, Thanks for sharing this with us. We give everyone the opportunity to use our platform for free, this allows you to engage and respond to reviews, build on your TrustScore and also flag what you feel are false reviews about your business. Whilst we are a free platform and open for everyone to use unpaid, we recognise that we offer exclusive features to our paying customers. These features focus mostly on marketing collateral for businesses, deeper platform insights, increased use of features such as Trustboxes and access to Customer Success Manager. They do not offer to ability to remove reviews of any kind. All reviews made to businesses (paid or on a free plan) are scanned by the same systems and have the same flagging processes, we have the same rules for both because we must maintain the integrity of our platform and we see this as a pivotal component of doing so. Thanks Trustpilot Team

Hi Apple Guru, Thank you for sharing your experience with us. We encourage you to contact our support team using this form (https://support.trustpilot.com/hc/en-us/requests/new) to help log into your account. Thanks, Trustpilot team

Bonjour, merci pour ce retour. Nous transmettrons cela pour les développements futurs de l'application. Merci Équipe Trustpilot

Hi Hamza, thank you for taking the time to share this with us. Feedback is greatly appreciated, we welcome both the positive and the negative. Whilst we can't go back in time and change our email responses (even though we'd love to!) we can pass this feedback on to our agents for future interactions. We would love a chance to rectify this situation with you and would encourage you to reach out once more to our Support team via @TrustieSupport on Twitter and they can pick this up with you. Thanks Trustpilot Team

Hi Coleccion Berlin, thank you for leaving a glowing 5 star review of our product integration. We're really pleased to hear that you're enjoying it and that you would recommend others using it too! Thanks Trustpilot Team

Hi Boho Buffalo Accessories, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about the drag and drop feature is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. In the meantime, should you experience any issues with the product please reach out to either Shopify or Trustpilot support teams. Thanks Trustpilot Team

Hi Wolwereld, thank you for sharing this with us. We really appreciate feedback in all it's forms - our teams are continuously making updates to our integrations. Whilst we can say when this issue will be fixed we can let you know that we have passed this on to the product team for review. Thanks Trustpilot Team

Hi Italianmaniacs, thank you for sharing this with us. We are constantly updating the product, so please look out for further future updates. In the meantime please do feel free to share with us exactly what issues you are facing when using the integration so we can feed this back to our product team. Thank you, The Trustpilot Team

Hi Gulnaaz Fashion, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about draft orders is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. Thanks Trustpilot Team

Hi Trusted Caskets, thanks for taking the time to share your user experience with us. We really value feedback in all it's forms - good or bad. We're disappointed to hear that you have been with Trustpilot for two years and finding it not worth the spend - we encourage you to reach out to the Customer Success Manager and share with them the issues you are facing. Our Support team can be reached via live chat on our website, if you are finding it challenging to speak to someone we would recommend reaching out on the live chat function. When speaking to Support please do share examples of the widget issues you are facing. Thanks Trustpilot Team

Ciao Dafnemia, Grazie per aver fornito il tuo feedback. Siamo così felici che tu stia vivendo un'ottima esperienza con Trustpilot e la nostra integrazione con Shopify :)

Hi Camus Cognac, Thank you for taking the time to share this feedback with us and others using the Shopify integration. We see feedback as an important driver of change here at Trustpilot and value all input be that negative or positive. We are constantly making improvements to our integration and are currently working to improve features such as language options. If you would like to share more information with us about your support experience and user experience whilst using the app please do so by sending us a DM on Twitter - @TrustieSupport. Thank you, The Trustpilot Team

Hi Norvine, Thank you for sharing your feedback with us, it's much appreciated. You're right, currently multiple language options is not a feature, however we believe that feedback can be a real driver of change and we will pass this on to our development and product teams. We are regularly updating our Shopify integration, so please do keep an eye on integration update notifications as they come through. Our Widgets allow for multiple TrustBox widgets to be added to your shop. You can drag and drop the widgets to your desired space (this should help with your alignment issues), and you can also choose which landing page to place it on - category page, product page, etc. Here’s a guide that can help you learn more: https://support.trustpilot.com/hc/en-us/articles/4402992727314. Thank you, The Trustpilot Team

Hi Ghidini 1849, Thank you for taking the time to share your experience with us, we appreciate it in all forms. Changing the language template is currently not a feature compatible with Trustpilot but we would love to share this feedback with our teams. We are always working to improve our integrations and feedback like yours helps us on our quest to conquer those flaws. When sending review invitations, you can choose when invitations should be created. Order confirmed is the default selection but you can switch to order fulfilled. Here's a guide to help you send review invitations and upgrade the settings. (https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations#set-up-invitations-0.) If you need additional help with invitations, we recommend you reach out to our support team. Thank you, Trustpilot Team

Thank you for your review!

Thank you for your feedback! We're happy you're having a great experience with the free plan. Please reach out to us once you are ready to upgrade. :)