Trustpilot Reviews

Hi Undercover Living, Thanks for getting in touch and sharing your feedback with us. We're sorry to hear it's not been a positive experience and you've experienced some technical issues with the app. I can see our Support Team were able to assist you with a bug that you experienced. We thank you for sharing the feedback regarding the time you've spent with support and I'll make sure to share this with the relevant team. The reason why we promote and recommend sending invites via our Automated Invitation is this promotes transparency and and makes sure we're being fair and open to everyone and prevent cherry picking. With regards to plans you've purchased whilst we offer a wide range of paid plans. Trustpilot is a free to use platform, giving you access to all our main functions including inviting and displaying your Trustscore on your website. Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on [email protected]. Thanks again for sharing your feedback. Any questions please reach out to us via the above email. Kind regards, Kerry-Trustpilot

Salve, Grazie per aver condiviso la sua esperienza con noi, e ci dispiace non sia stata positiva. Sembra che la sua problematica sia di natura meramente tecnica, e purtroppo essendo questo un forum pubblico, non sono in grado di fornirle assistenza da qui - in quanto ciò risulterebbe in una violazione dei dati personali. La invito fortemente a contattare il nostro Team Support direttamente compilando questo modulo: https://support.trustpilot.com/hc/it/requests/new Una volta ricevuta la richiesta, la ricontatteremo prima possibile e faremo il possibile per risolvere il suo problema. Nel frattempo le auguriamo una buona giornata. Cordialmente, Flavio - Trustpilot

Hello Thuisco, Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one. I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond. I can confirm that I've escalated your case, and someone will be in touch as soon as possible. In the meantime, we wish you a great day. All the best, Flavio - Trustpilot

Hi JM Wholesale Ltd, Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one. I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond. I can confirm that I've escalated your case and someone will be in touch as soon as possible. Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place. Someone will be in touch soon. Kind regards, Kerry-Trustpilot

Hello Avalla Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you. From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation. - Log out, clear the cache and cookies of your browser and log in again. - Use an incognito window to login - Use another Browser - Use another device to login You can also try: - Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions - Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0 Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity. Kind Regards Jen -Trustpilot

Hi SneakerBoxshop Thanks for taking the time to write this review and make us aware of this issue. We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution. In the meantime may we ask you to try to following, if not already done, and see if that solves the issue: - Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions - Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0 Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist. We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website. Kind regards, Sacha - Trustpilot

Hello Craftiful Thank you for getting in touch and letting us know about this so that we can work with you to get a solution. We're sorry that you're experiencing issues re-adding our app. We want to reassure you that getting this fixed for you is our priority and that we fully appreciate the impact of this on you and your business. Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. We appreciate your patience in the interim. Kind Regards Jen - Trustpilot

Hello taptwo-shop Thank you for getting in touch and letting us know about your experience. We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you. Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. Kind Regards Jen - Trustpilot

Hello GoodFoodDelivered Thank you for getting in touch and letting us know about your experience. We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you. Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. Kind Regards Jen - Trustpilot

Hello Viperspace Thank you for getting in touch and letting us know about your experience. We want to reassure you that this is something that we are aware of; and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you. Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. Kind Regards Jen - Trustpilot

Hi Throne Boss Australia, Thank you for taking the time to review us. We're glad to hear that your business is getting the recognition that it deserves through Trustpilot. Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions. Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com. It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews. You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines We hope to see your business continuously grow through the power of reviews. If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot

Hello BLN PRINT Thank you for getting in touch with us and giving us your feedback. We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet. We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance. Kind Regards Jen - Trustpilot

Hello Hemmavid, Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible. We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind Regards Jen - Trustpilot

Hi Bathroom Store Ireland. Thank you for contacting us. We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist. We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on [email protected]. You can also check out our support centre on support.trustpilot.com Kind regards, Kerry-Trustpilot

Hi Exersci, Thank you for your review. Sorry to hear you are experiencing some issues with logging in. Here is a useful guide which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot

Bonjour, Merci d'avoir pris le temps de partager votre avis avec nous, désolée de voir que votre expérience n'a pas été positive jusqu'à présent. Notre équipe de Support sera ravie de pouvoir vous aider à utiliser pleinement Trustpilot dans Shopify. Vous pouvez utiliser le formulaire ci-après, https://support.trustpilot.com/hc/fr/requests/new?ticket_form_id=360001776219. Une fois sur la page ci-dessus, vous pourrez selectionner: "Résolution de problèmes" puis "Intégrations" afin qu'un de nos agents revienne vers vous dans les plus brefs délais afin de vous portez assistance. Bien cordialement, Trustpilot

Hi Wristbuddys, Thanks for sharing this with us and other users, we really appreciate it. You can reach out directly via this form to our support if you have login issues again - https://support.trustpilot.com/hc/en-us/requests/new. Thanks Trustpilot Team

Hi 1st Mobile, Consumers decide who is reviewed on Trustpilot and we are a platform that hosts the content. A business profile page is automatically created when someone searches for the business's web address on our platform or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business. Business profiles are not deleted because consumers put your business on Trustpilot. As you may know from using our platform both as a business and a reviewer - reviews, if flagged by a business, are temporarily removed while we wait for consumers to provide proof of their experience. Reviews are reinstated to the platform once that proof has been provided. Reviews are also removed if they breach our guidelines - this can be anything from, the use of offensive language, sharing of personal information, promotional content, or a user having multiple accounts linked to them. Thanks Trustpilot Team