UFE Cross Sell & Upsell Bundle

Thank you so much for your thoughtful review! We're glad to hear that you found the app easy to set up and customize to fit your brand. It’s wonderful to know that our support team could assist with your widget placement questions. If you ever need further help, we’re always here for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the app. It truly means a lot to us that you took the time to share your experience. If there's ever anything we can do to make it even better for you, please don’t hesitate to reach out. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the fantastic review! We’re so glad to hear that you found our app easy to use and that Telaco could assist you quickly and kindly. We’ll be sure to pass along your kind words! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the great review! We’re thrilled to hear you had a positive experience with us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the amazing feedback! We're so glad to hear that our app is working great for you! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your fantastic review! We’re delighted to hear that you find the app user-friendly and equipped with all the features for cross-selling and upselling. We're especially glad that Bhagya could provide such fast and helpful support to ensure everything ran smoothly for you! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the app and that our team has made a positive impact on your experience. Your recommendation means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're glad to hear that our app's variant-specific trigger feature has been helpful for your business. Providing top-notch service is a priority for us, and we're happy you’ve found value in our custom CSS and quick support, even on weekends. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're thrilled to hear that you find UFE easy to use and that our customer service has been helpful. Knowing that you've had a smooth experience without any issues means a lot to us, and we’re here to ensure it stays that way. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your feedback! We're glad to hear that you found the app easy to use and appreciated our customer support. Your satisfaction is important to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Summary: This situation arose due to some misunderstanding about our pricing system. I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future. Thank you for the opportunity to clarify it for you and others reading this. Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app. From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11. Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further. But based on your previous month's billing, I can share you some valuable points. Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99. Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99. I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications. We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion. If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist. You can also refer to our pricing articles for more information: https://helixo.co/upsell-funnel-engine/#ufe-pricing-table https://helpdesk.helixo.co/pricing-billing Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist. If you need further assistance or have any questions, please feel free to reach out to us at [email protected] or via our in-app chat. We are committed to providing the best service possible and would love the opportunity to continue working with you. Once again, I sincerely apologize for the trouble this has caused. Best regards, Tinu, Customer Support Lead at Helixo

Thank you for your positive feedback! We're so glad to hear that you're so satisfied with our support. If you ever need further assistance, please feel free to reach out. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the fantastic feedback! We're thrilled to hear that you found our customer service team responsive and professional. We'll be sure to pass along your special thanks to Telaco for helping with the setup! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're thrilled to hear that you're happy with the performance of our widgets and the level of customer service you've received. It’s our goal to provide not just effective tools but also a support experience that leaves you feeling valued and cared for. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your feedback and for sharing your experience! We’re glad to hear that our service team was able to quickly resolve the initial issues you faced. Providing excellent support is something we take pride in, and your kind words mean a lot to us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your wonderful feedback! We’re delighted to hear that Lishana was quick to help and that you found the setup simple and straightforward. Your recommendation means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

We appreciate your kind words! It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your 4-star review! We're glad to hear that you had a good experience with UFE. Your feedback is important to us, and we're always looking for ways to enhance your experience. If there's anything we can do to make it even better, please let us know. Thanks for choosing UFE! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your fantastic feedback! We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model. Hi Fion, I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this. Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app. This includes all orders received in your store, which is why you may have noticed a higher order count than expected. We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused. It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume. This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99. This can vary each month based on your store’s performance. We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion. To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience. If you need further assistance or have any questions, please don’t hesitate to reach out to us at [email protected] or via our in-app chat. We’re committed to providing the best service possible and would love the opportunity to continue working with you. Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future. -Tinu, Customer Support Lead at Helixo