VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,271
chart
#267
All reviews
Rating Breakdown
Review RSS Feed
Dec. 15, 2019
I had this app for less than a week. The servers have been down 3 times that I know of where the discounts were not showing. The last time it went down, It had disabled the checkout button so my customers could not order anything for hours resulting in loss income and sending them to my competitors. I do not recommend this app at all. I am so happy I did not send an email promoting the discounts this app does. That would have been a lot more angry customers that couldn't get the right pricing. I have enough of them right now that could not check out. If you install this app make sure you have a backup of your theme. You will need it when this app goes down.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Dec. 12, 2019
This app has helped me convert in monumental ways. The congruency with my store is top notch. What I love the most about this app is the relentless passion the team demonstrates whenever I'm in a jam. They respond very swiftly and are never found lacking in communication till the issue is resolved. A great app from a wonderfully caring company!
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team is delighted to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again! :)
Dec. 9, 2019
Great app. Tho it's not working on my theme at first, but their customer service is really helpful. I recommend!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
Dec. 6, 2019
This is a great app. Easy to use. Really help to improve our shop conversion rate. Highly recommended.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. Please let us know if we can help with anything ever!
Dec. 5, 2019
The app works well and the customer service is amazing. I would recommend this app, especially since it offers a free plan!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Dec. 3, 2019
They have been perfectly doing the work of $20-$40/month apps for absolutely FREE! I've been using it for about more than 6 month not and I don't have even a single complain other than appreciating their work, support and all the extra revenue they generated for me
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing your increase in revenue from extra purchases while using Volume Discounts!
Dec. 3, 2019
Does not work. Asked for help from support. Support didn't help. Do not recommend. Support asked for permission to access my store to attempt to fix and ended up turning off my coupon I had set up in my discounts section and had advertised during Black Friday Cyber Monday. Cost me a lot of money on ad spend just to get a lot of abandoned carts because people were not getting the discount that was promised in my Facebook ads.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Dec. 3, 2019
I initially installed for a Black Friday promotion needing a quick turnaround and their customer service was excellent. Very quick to respond an the tiered pricing worked perfectly.
The app looks great on your store! Thanks so much for trusting us. Our team is always willing to help how we can, and manage to do some minor style changes if you share what youn need with us. Please let us know if we can help with anything else!
Nov. 30, 2019
I am using this app for a while, Its a nice application for quantity break pricing and the best part is they have incredible customer support who will help you many times for customization and coding without a single $. Thanks to the developer
The app looks great on your store! Thanks so much for the review, and for appreciating our team's efforts - they're always willing to help how they can, and are able to do some minor style customization if anyone has anything specific in mind. :-) Thank you once again! We look forward to seeing your continued success.
Nov. 29, 2019
Good app, even better support At first, it took some getting used to the app. Where is what? And does it actually work? Because I have to get it working, I approached Hulk support and I don't regret it for a second. Everything works now and I understand the settings and possibilities. You can easily make stack discounts and apply them to 1 product or to a collection or to all your products. Then you have quite a few possibilities to inform the customer about the discount. This strongly contributes to sales results. Tip: don't look for another app too quickly if it doesn't seem to work. Contact Hulk Support instead. You get a very good and effective discount app in return. In short; highly recommended!
Hi there. I just wanted to apologize that you found it difficult to understand how the app functions initially. We always offer free installations when it comes to Volume & Tiered Discounts, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We completely understand that some of you might not be used to working with codes and we are willing to do everything from our end if you just give us a chance. Thank you for clarifying the same with other merchants who might panic and uninstall the app without contacting our team! Best of luck with your business! We look forward to seeing your continued success.
Nov. 29, 2019
The app didn´t work so I contacted them. Customer support responded and resolved the problem very quickly. Highly recommended!
Hi there. I just wanted to apologize that our installer didn't work correctly initially. Thats why, we always offer free installations when it comes to Volume & Tiered Discounts app, and are happy that we could get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. Thanks for understanding :)
Nov. 28, 2019
I would like to say a big thank you for the excellent service of Volume & tiered discount. They answered me very quickly and their application, I love it. I use it on two of my shops. I highly recommend them.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear youre using our app in multipl stores. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Nov. 28, 2019
I used this app to get a higher APV and it raised quickly! I like the app and love the customer service even better. Had some problems with the design and sent them a message, and shortly after they're designers had fixed my problem! :D recommended
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Nov. 28, 2019
I couldn’t get it to work. The free plan is very basic. The chart on your product page looks awful but luckily you can choose to not have it show. To me, setting up the discounts is a bit confusing and shouldn’t be. This is all a mute point tho because i never could get it to work. All the other stuff would have been ok had it worked. On the mobile app, you cannot see the installation button so I had sent two help requests without realizing it before I found it. I assumed the reason it wasn’t working was I had not installed it yet. So after installation, it still doesn’t apply discounts, even at check out. So I was glad I had put in the work request. I wanted to have this set up for Black Friday but it’s thanksgiving now and I deleted the app last night to try to search for a new one. I don’t recommend. The free version at least. You shouldn’t offer a free version tho unless you make it functional. Limited, I understand but it should be functional.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Nov. 27, 2019
I wanted to do a simple 3 for £30 on a £12 product and there is no way to do this without an app. I am so glad I found this app (as well as Product Options) because I've been able to do this simple thing, really simply and it works a treat. I love how the original price is crossed out in the cart to show the customer that they are getting the product for £10 each instead of £12 - this is a lovely touch which shows the discount we're offering in real time. The app was really easy to configure and I am delighted.
Hi there! Thanks for leaving us such a wonderful review; we're so happy to hear you're loving our Volume Discounts app! We love the discounted price feature on cart page, and are glad you've been utilizing it. :-) You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind.
Nov. 26, 2019
Application that leaves much to be desired, I had a problem with it and practically after a week I have not been given a motion. Customer service could honestly improve.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Nov. 24, 2019
I like this app, it is so helpful and can increase purchase value over time and especially when you use it with great products
Hi there! Thank you so much for the review, we really appreciate your kind words and support. We love being a great solution for our merchants. We know that Volume Discounts will help you see more purchase value on your store over time, so we're excited for your continued success and expanded reach!
Nov. 23, 2019
The application is very simple and easy to use. In addition, it generates the customer the impulse to buy more products taking advantage of the discount table. It is a way for the customer to buy us more.
Very well said! We couldn't have described the benefit of having this app in stores better than you have. So thank you for your kind words. We really appreciate the review, and are so glad to hear you're finding our app simple and easy to use which is our main purpose of building these apps.
Nov. 22, 2019
5/5 stars! I sent an e-mail to the app develops about small change I wanted to have made within the app extension, in which HulkCode replied almost immediately. The team resolved my change super fast and effectively. I am really happy and impressed with the level of support.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!
Nov. 21, 2019
Somehow it doesn't work with third party checkout like intercart. It will be great if I can have the option to select the method of injecting discount codes to checkout.
Thank you for your feedback. Our app works on API draft order logic, kindly contact us so we can check if the third-party app is integrable with ours.