WA Chat & Abandoned Cart
Improve Sales via WA Cart Recovery Messages with Wati
Rating
4.0
feedback
122
chart
#586
All reviews
Review RSS Feed
Jan. 29, 2026
Good product and service
Hi there, Thank you for the 5-star review! We're glad to hear you are happy with the product and services. In case of any further assistance, please feel free to reach out to our support team. We're happy to help! - Team Wati
Jan. 28, 2026
Hi there, Thank you for the 5-star review! Please feel free to reach out to our support team for any further assistance. We're always here to help you! - Team Wati
Jan. 27, 2026
this tool has really increased my conversions, it handles automated responses, order updated as well as direct sales campaign, this tool has increased my conversion rate as well. it is one of the best tool i've been using, i recommend this to other shopify store owners
Hi there, Thank you for your support and kind words, and the 5-star review! We’re happy to hear that Wati has helped boost your conversions. If you ever have any questions, our support team is always here for you. - Team Wati
Jan. 27, 2026
I am using this app for my business, its very helpful it send order confirmation, dispatch, delivered as well as abandoned cart messages to my customers, dashboard is super easy to access and whatsapp remarketing is highly effective here
Thank you so much for your kind feedback! We’re really happy to know the app has been helpful for your business and that features are working well for you. If you ever have any questions or need assistance, please feel free to reach out to our support team, we’re always here to help. - Team Wati
Jan. 27, 2026
wati as a shopify app is very helpful its abandoned cart and whatsapp chat featuers are exceptionally good it really helped to increase my sales, i recommend it to other users as well
Thank you for your kind words and for the 5-star review. We’re glad to hear that Wati’s abandoned cart and WhatsApp chat features have helped boost your sales. Your support truly encourages us to keep improving our service. Should you ever have any questions or need help, our support team will be glad to assist you. - Team Wati
Jan. 27, 2026
Hi, i've been using this app from a long time on my store it is very useful interms of cart recovery, sending ordering confirmation and everything else
Hi there, thank you for your kind feedback and continued support. We’re glad to hear the app has been helpful for your store. Your honest feedback helps us serve merchants better. Please feel free to reach out to our support team for any concerns. We're always happy to help you. - Team Wati
Jan. 23, 2026
Excellent experience with WATI! The integration with our Shopify store is seamless, and the WhatsApp Chat & Abandoned Cart features have helped us increase customer engagement and recover more sales. The dashboard is easy to use, automation works perfectly, and customer support is responsive. Highly recommended for any business looking to grow through WhatsApp marketing.
Thank you for sharing your honest feedback! We’re glad to hear that the Shopify integration, WhatsApp Chat, and Abandoned Cart features have helped boost engagement and recover sales. Your support and insights truly help us improve and support merchants better. If you ever have any questions or need assistance, please feel free to reach out to our support team. We’re always happy to help. - Team Wati
Dec. 23, 2025
I like using Wati because it helps in keeping communication with our customers professional and reliable. The user-friendly interface is so effective that even interns can handle it well. Wati reduces repetitive manual messaging by providing automated reply templates, which is very helpful in managing leads and tracking WhatsApp inquiries we receive from our website and social media pages. It's also great that I can integrate our Instagram and Messenger, so we receive social media messages directly in Wati. The transition from Gupshup to Wati was smooth, as Wati is user-friendly and affordable. The initial setup was perfect with no issues.
Thank you for taking the time to share your experience with Wati. We truly appreciate your support and honest feedback, as it motivates us to keep improving and help merchants communicate better with their customers. We’re glad to hear that Wati has been easy to use, efficient for managing leads, and helpful in streamlining your customer communication across channels. If you ever have any questions or need assistance, please feel free to reach out to our support team. We’re always happy to help. - Team Wati
Dec. 15, 2025
Hi there, Thank you for the 5-star review! Please feel free to reach out to our support team for any further assistance. We're always here to help you! - Team Wati
Dec. 4, 2025
I’ve had a great experience using Wati. The platform is smooth, easy to use, and very reliable. Customer support is quick and helpful whenever I need anything. Overall, it has made my communication workflow much easier. Highly recommended!
Hi Team Chitrani, Thank you so much for the 5-star review! We are delighted to hear that Wati is helping you communicate more effectively with your customers. Our team works hard to support merchants like you, and your feedback truly motivates us. If you ever have questions or need assistance, please don't hesitate to contact our support team. - Team Wati
Dec. 1, 2025
Worst app! Very hard to set up. And the worst part is, you can't remove/deregister your business, and you are now stuck as you can't use any other app. I'm too frustrated, more than 6 hours trying to deregister my number, and it's still linked.
Hi there, We're sorry to hear about the trouble you faced with setup and deregistration. This isn’t the experience we want for our users. Can you please reach out to me at [email protected] and share more details on your experience? I'll be happy to assist you with the issue right away. Thank you! - Shirish, from Wati
Nov. 6, 2025
The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI. I hope we get our money back or someone could atleast come on a call and help us set things us. Anyway, can't recommend an app with such poor support
Hi there, We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through. If you can provide more details about your experience, I would be happy to look into it and help you out. Here's my personal email: [email protected]. Looking forward to hearing from you. - Parth from Wati
Oct. 27, 2025
We’ve been using Wati with Shopify for our brand Koi Water Hyderabad, and it’s been a complete game-changer for our customer communication and sales process. We use Wati’s WhatsApp API to handle order updates, automate responses, and run sales campaigns directly from WhatsApp. The integration with Shopify makes it super easy to track and message customers right after checkout, and the automation saves us hours every day. The broadcast and chatbot features are excellent — we use them to promote new koi food offers, send reminders, and answer product queries instantly. The dashboard is clean, and the support team is very responsive and helpful whenever we need assistance. Highly recommended for any eCommerce brand that wants to improve customer engagement and boost conversions through WhatsApp. Wati has become a core part of our customer service and marketing at Koi Water Hyderabad!
Hi there, Thanks a lot for the kind words, and we are ecstatic that you had a great experience with Wati. We hope you continue to have a great experienc,e and feel free to reach out to us for anything. Cheering for you, Team Wati
Oct. 10, 2025
0 customer support
Using app
9 days
Total reviews
4
Average rating
1.5
Hi there, We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through. If you can provide more details about your experience, I would be happy to look into it and help you out. Here's my personal email: [email protected]. Looking forward to hearing from you. - Parth from Wati
Oct. 6, 2025
i could not connect the catalog. there is no support. i have spent the whole day
Hi there, We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through. I would be happy to look into it and help you out to get your catalog synced to Wati. Here's my personal email: [email protected]. Looking forward to hearing from you. - Parth from Wati
Aug. 12, 2025
app not even not opening
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
June 21, 2025
DONT SUBSCRIBE TO WATI !! This wati is misleading WhatsApp and should not be in Shopify AT ALL. First it is not working at all, I could not upload the contact list even after following the instructions carefully. That’s mean I lost my messages credits beside the subscription!! Secondly, there is no technical support and will have to only deal with useless chatpot. Even after sending them e-mail no human support. I don’t think it is real and don’t recommend it
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
May 31, 2025
PATHETIC APP and SUPPORT. App isnt working for last 2 months and no way to contact support. Money is being deducted every month. Hope the devs see this and get back
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.