Yoast SEO ‑ Store optimization

Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things. We can definitely imagine how it feels when your efforts do not bring the expected results. However, we want to address a fundamental misunderstanding: while the Yoast SEO for Shopify app is a tool that can help optimize your store for several SEO factors, it's important to remember that a green SEO score doesn't always guarantee top rankings or increased traffic. Even if everything is perfectly optimized, if that has been done for not the proper focus keywords or too competitive ones, the results can be underwhelming, and that is not related to our app's efficiency. In addition, there are several ranking factors, both on and off your website, that can impact your store's visibility and performance in search results, especially in a very competitive industry like the one you are in. A couple of these factors that are not related or affected by our app, is mobile performance and accessibility, where we noticed your store has significant room for improvement. When these factors are not optimized with related tools, then ranking and traffic can be affected, as best SEO results require a holistic approach. We have an article that dives deeper into this subject, but there are many other resources on SEO you may also refer: https://yoast.com/reasons-optimized-content-doesnt-rank/#utm_source=helpscout&utm_medium=email&utm_term=&utm_content=hs-l1&utm_campaign=support Regarding the results you are getting on a different platform using a free product, also in those cases there are more factors that play role, for example, the longevity (e.g. experience, expertise, authority and trustworthiness) of that site and accumulated SEO value during its existence: https://yoast.com/what-is-e-e-a-t/ In all cases, our team will reach out to you via email and see how they can offer help and clarifications on your concerns, even on subjects that are not related to our app. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things. First, we want to address a fundamental misunderstanding: Though our app offers some improvements out of the box and without needing to take manual actions on these, the most important parameters for improving your SEO are by optimizing content on a regular basis and performing careful keyword research. Without perseverance in SEO efforts and proper optimizations, it is not likely to achieve substantial SEO results. Regarding installation and charges, we'd like to make absolutely clear that an app installation through the Shopify app store cannot take place without the merchant's permission or specific code authorization. This is how the Shopify system works: https://help.shopify.com/en/manual/apps/installing-apps#install-through-the-shopify-app-store When an app is installed, and as long it remains installed, Shopify's billing system will generate charges for it until the app is uninstalled: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions This applies to all subscription-based apps available in the Shopify App Store, as Shopify determines its billing system at its own discretion. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps In addition, the reference to other reviews about charges, also have to do with the way the Shopify billing system works and how app charges are generated by the Shopify system, as clarified in the responses we provided in those reviews, and the Shopify resource shared above. In conclusion, there is nothing suspicious about the installation or charges, as our app abides by Shopify's system. If you are concerned about an installation that was not performed by you, please, reach out to Shopify's support for clarifications about your store's activity logs. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

UPDATE November 24, 2024: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible. A pesar de nuestros esfuerzos por comunicarnos hasta ahora por correo electrónico con usted para ayudarlo con el asunto, aún no hemos recibido una respuesta. Por lo tanto, agregamos esta actualización en un intento de recibir notificaciones a través del sistema de reseñas de Shopify. Si ve esta actualización, responda a nuestro correo electrónico para que podamos ayudarle lo antes posible. -------------------------------- Gracias por compartir tu reseña. Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional. Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya. Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible. Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío. ------------------------------------------------------------------------ Thank you for sharing your review. As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription. We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you. Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you so much for sharing your kind review! Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also forward your feedback to Sid. Should you need any assistance in the future, do not hesitate to contact us. We'd be happy to help! 🙂

Thank you for your rating!

Thank you so much for your kind words! We're thrilled to hear that our Support Team provided you with the assistance you needed. Our team is always here to help, and your appreciation means a lot to us. If you have any more questions or need further support, don’t hesitate to reach out! We're here to help!

Thank you so much for your wonderful review! We’re thrilled to hear that you find the tool useful for daily optimization tasks and that it simplifies the process of finding related keywords. Our goal is to make SEO accessible and effective for everyone on your team, regardless of their experience level, so it’s fantastic to know that the explanations and detailed articles are making a difference for you. We’re also delighted that our support team was able to resolve the theme clash issue quickly for you. If you ever encounter any more questions or issues, don’t hesitate to reach out—we’re always here to help!

Thank you for sharing your review. We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations. While we understand you would like to have more options available in our app, we'd also like to address the points you raised specifically: 1. When it comes to the features available in our Shopify app and those in our WordPress plugins, we want to clarify that is it not a matter of platform focus. As WordPress is an open platform and Shopify is a closed one, there are certain restrictions/limitations when developing features, as we can work with what is offered by Shopify's API. We do understand editing alt text in bulk (besides the bulk edit options we currently offer) would be a useful option, which is why we have a feature request for this to be developed as a feature or an integration. 2. In regards to what our app offers to merchants as well as automated improvements, we understand our app may not match all merchant profiles and needs, so we want to clarify some of the main features our app offers. - Our app lets you optimize your content for your desired keywords (Focus keyphrase field). - The app will output product-specific structured data in the source code of your product pages. This helps your products get rich results in search engines, improving your clickthrough rate (stitched automated schema output). - The app automatically takes care of the technical SEO details (according to best holistic and content SEO practices and search engine guidelines in order to be less vulnerable to core search engine updates). - You can control and optimize how your search results look by letting you set your titles and meta descriptions and influence the search engine results. - You can also control how your products will look on social media when they are shared (Social appearance control). - Access to Yoast Academy premium online courses for you or your staff. Rest assured our team is doing everything possible in order to provide more features (including certain A.I. automations) and value in the near future, so you can get the most out of your existing subscription. Thank you again for sharing your feedback. We appreciate it greatly, as it will help us improve our app and better serve all our app users.

Thank you so much for taking the time to share your kind review! Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid. Should you need any assistance in the future, do not hesitate to contact us and we'd be happy to help!

Thank you for your kind review! Merchant satisfaction means a lot to us, so we are happy to know of the impact our app has on your SEO efforts and results. Keep up the good work! Should you have any questions, feel free to contact our support team 🙌

Thank you for your kind review! We are happy to know that our app is helping you with your SEO efforts. Keep up the good work! Should you have any questions, feel free to contact us 🙌

Thank you for your kind review and motivating feedback! We are very happy to know that you are satisfied with our app, academy resources, the quality of our support services, and, of course, the results! Should you have any questions, feel free to contact us 🙌

Thank you for your rating!

April 4 update: we are adding this update in a last attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes. If you need any further assistance or can share more details, kindly let us know via email. Our support team remains at your disposal and would be happy to help in any way possible. March 31 update: Thank you for your update review though we're sorry to hear that you still have an unpleasant experience. We can understand how this can be troublesome so we would like to see how we can clarify things and assist you. Firstly, we would like to clarify Yoast SEO is in constant and direct communication with all search engines in order for our app to be always up to date and follow the best SEO practices and standards. However, we do take your update into heart and we look forward to your detailed feedback in our email so we can see how we can potentially make improvements. Regarding the code, we can see that there is no longer output coming from our app in your store's source code, but if you followed our process and you still see leftover code in your theme files, this may be due to an interruption of the process by another app possibly or theme structure. In all cases, we will soon reach out to you with an additional follow-up email and provide additional assistance. As soon as we receive a response and store access from you, we can have a direct look at your setup and fix any related issues. We're looking forward to your response and helping you as soon as possible. March 28 reply: Thank you for sharing your review, though we are sorry to hear about the experience you had. Based on your feedback, we would like to know more about what exactly happened with your site and why, so our team will soon reach out to you via email and address your concerns directly. Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted. We're looking forward to hearing from you and helping as best we can.

March 28 update: we are adding this update in an attempt to be notified through the Shopify review system and for visibility purposes. Based on our logs, we noticed that you followed the suggested uninstallation instructions on March 14, and your source code no longer has Yoast SEO output. We also checked your meta description and SEO title, and there is no reference to American Express, so the issue no longer occurs after the right uninstallation steps were taken. Please do provide your confirmation that this issue has been resolved or if you need any further assistance. Our support team remains at your disposal. March 14 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns. Based on the details you shared here, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process (we also noticed leftover code from another SEO app). Fortunately, there is no need for time-consuming manual code removal or additional (which we can do for you if requested) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process. Here are the next troubleshooting steps to take: 1. Re-install the Yoast SEO app on your site. 2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished. 3. Click on Go back to Apps and then remove the app again. Once this is done, the Yoast SEO code should be completely removed from your theme files, and the metadata output will be restored to what you had before. But you can always contact us for any clarifications or further assistance if needed. In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email. Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for your kind review! Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid. Should you need help in the future, please feel invited to reach out!

Thank you so much for your kind review! Merchant satisfaction is a top priority for us, so we are delighted to know you are having a great experience whenever you contact our support team. If there is anything else we can help you with, feel free to contact us 🙌

Thank you for your rating!

UPDATE December 17th, 2023: Thank you so much for your kind and motivating words! Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job helping you with the issue you experienced. Please keep on using your MyYoast account (https://my.yoast.com/) for the free courses we offer, as these can help you step up your SEO game regardless if you use our app or not. And whenever you are ready to use Yoast again, do not hesitate to contact us for any assistance. We are here to help! Response sent on December 13th, 2023: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns. Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process. Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process. Here are the next troubleshooting steps to take: 1. Re-install the Yoast SEO app on your site. 2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished. 3. Click on Go back to Apps and then remove the app again. We noticed that you have already contacted us on this process a day after you left this review, so we will follow up via email in case you need any clarifications or additional assistance. Regarding your feedback on how your SEO was affected after the uninstallation and on what our app offers, we'd like to clarify that for the former, that most probably had to do with the leftover code due to the missed deactivation step in the process. For the latter, though indeed there are things that can be done by Shopify itself, our app offers several unique benefits like SEO and Readability analysis, Social media appearance control, automatic output of the right schema, canonicalization, and others. Moreover, as SEO is more of a marathon rather than a sprint, it is quite difficult to get substantial results with only a few days of use. Constant optimization is required for the best possible results, and our app is always being updated to follow the standards (which change frequently) set by Google and other search engines. So though some things may appear simple or not needed for some stores, there is a lot going on "under the hood" and things that you can do to maximize the benefits of your top products/collections using our app. In all cases, we would like to get to know more about the experience you had, see how we can help you further if needed, and provide additional clarifications to address your feedback and concerns. So our team will soon follow up via email. Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible. Response sent on November 24, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about your experience. Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions , which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription. We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.