Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,398
chart
#3,418
All reviews
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Dec. 6, 2024
John D is very good! understand my question clear, faster and solve it in 10! good!
Dec. 5, 2024
We migrated our subscriptions to Yotpo and it has been great. We're now in the process of migrating our emails and their support have been so helpful! PL has been very helpful during the migration process. Highly recommend this app!
Dec. 2, 2024
Great app, very easy to use after having issues on previous email marketing apps. We love that we are charged by what we actually send out, rather than a flat monthly fee, so that on slower months with less marketing, we are spending less. When we did run into a technical issue, Joann was very helpful and knowledgeable about what happened and made sure to escalate the issue to the appropriate team for resolution.
Dec. 1, 2024
I had the help of PL, and it was amazing. I could tell I was speaking with a human and they were SO patient working with me and explaining things to me... one of the first times I have actually received help from an online support chat!!
Nov. 29, 2024
MELVIN was such a great help, even sent me screenshots of the problem i was having was very detailed he was a good CS rep.
Nov. 28, 2024
Melvin was very helpful with answering my questions about txt mssg campaigns.
Nov. 28, 2024
Best Agent! Rock N, got me set up quick and efficiently. He was very throughout and answered all my questions. Love this app for my new store. Completely Recommend. Keep it up!
Nov. 28, 2024
Tech Support is the worst and after 4 weeks they have never fixed the simple issue as to why I cannot see conversion details. They NEVER accessed the Shopify Store after requesting access, and I could not segment, and had no analytics data. SMS marketing accounts for roughly one-third of our monthly sales. Being forced to “blindly” send marketing messages without conversion data or the ability to segment has significantly impacted our business. This situation was far more than an inconvenience—it directly affected our potential revenue. To continue with Yotpo would only result in further harm to my business, so I’ve made the decision not to renew or continue with their services.
Nov. 28, 2024
Joann C. helped me today and im very happy with the service!
Store
My Store
Using app
3 days
Nov. 28, 2024
Joann was so helpful in resolving a setup issue I had. Absolute gem! Thanks!
Nov. 27, 2024
Perfect and simple, Rock N was a great help and made everything super easy. Must have
Nov. 27, 2024
Marnie was such a great help. I was able to get the help I needed right away and also learned a little something new. Greatly appreciated!
Nov. 27, 2024
Great fast response from trouble shooting thank you Rock N!
Using app
About 1 month
Total reviews
1
Average rating
5.0
Nov. 27, 2024
PL was so helpful and solved my verification problem immediately! Some of the fastest support I've seen. Thank you so much!
Nov. 27, 2024
I love an app that has great customer support. Always available and willing to jump on a call. Thanks, Joann for the quick help!