Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,397
chart
#3,385
All reviews
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Aug. 8, 2024
Yotpo so far has had great service. The interface is very easy to navigate. I spoke to an agent named Melvin who helped me through the whole verification process and they made it very easy and helped a lot!
Aug. 8, 2024
I recently received support from Regie, and I couldn't be happier with the experience. Regie was incredibly helpful, friendly, and knowledgeable, addressing all my concerns promptly and efficiently. It's clear that customer satisfaction is a top priority. Highly recommend their support team!
Aug. 7, 2024
Love the app, I reached out to customer service via chat and Melvin was very efficient and sorted my challenges
Aug. 7, 2024
I had a great and easy process setting up my SMS campaign thanks to Melvin, he made the process smooth and was nice.
Aug. 7, 2024
Excellent Customer Service by PL. She helped me fix email and code generation issues for subscribers; it was a long process. She patiently resolved the issue, 10 stars for her.
Aug. 7, 2024
Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you. I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?
Aug. 6, 2024
John has been great to work with, the team is there to help and resolve issue in real time!
Aug. 6, 2024
unfortunately marketing promises more than what the product actually delivers. Onboard and IP warming process is very manual and segmenting are limited. There billing process is fair, the software is fast & responsive, and support (Melvin) was great. With the lack of limited shopify marketing integration and extremely aggressive push towards SMS doesn't look like this platform is the right choice for us.
Aug. 6, 2024
this was very simple and easy to use and the customer support was amazing, i had help from "PL". thank you so much and i do recommend this app
Aug. 6, 2024
If the free plan of this app is this superb imagine the kind of good successes the paid plan would bring to a diligent business. Yotpo is worth it. They make sure you follow through to add respect for customers' privacy in your private policy and terms and conditions. Their agents like Joann was patient, elaborative, and kind throughout the validating of my business account. I appreciate using Yotpo to thank my customers and keep in touch with them.
Aug. 5, 2024
Very good service and quick solution for both the virtual assistant and the executives.
Aug. 5, 2024
Had to reach out to customer service and the attention was fast and simple, thanks to John D who took my case. Really smooth.
Aug. 5, 2024
Support team of Yotpo is fantastic everything was fast my person from support team was Marie she helped me a lot, and I am incredibly grateful for it. Her willingness and empathy were evident from the start. Her advice and support encouraged me and truly helped me resolve a difficult situation. Marie is a reliable and kind person whom I highly recommend to anyone in need of assistance. Thank you, Marie!
Aug. 4, 2024
John D was extremely helpful with assisting me with my problem I was having!
Aug. 4, 2024
I really like this app, their support team specially PL was exceptional. she was really helpful today.
Aug. 4, 2024
Customer support is so cooperative and helpful. Joann C one of the agent from yotpo has resolved my issue immediately.
Aug. 3, 2024
I had an exceptional experience with this email marketing company. John D. went above and beyond to help me resolve an issue I was facing. His expertise and dedication were evident throughout our interaction. John patiently listened to my concerns, provided clear and concise solutions, and ensured everything was resolved promptly. Thanks to his support, my campaign is now running smoothly, and I couldn't be happier with the service. I highly recommend this company, especially for the outstanding assistance provided by John D.!