Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,492
chart
#2,971
All reviews
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March 3, 2024
This is an amazing must-have app for all shops. The support is absolutely incredible. I have a few issues and the agent "PL" helped me in no time to resolve the issue. Very professional, knowledgeable, and perfect. Highly recommended.
March 1, 2024
I reached out to customer service to get my account verified and Quin was a great help with getting me set up quickly.
March 1, 2024
I can't express how grateful I am for the exceptional support I received from Quin and the entire Yotpo team. My account encountered a temporary block from sending emails, which was a huge concern for me and my business. Quin promptly stepped in and resolved the issue with remarkable speed and efficiency. Not only did Quin resolve the problem swiftly, but her communication throughout the process was outstanding. Quin kept me informed at every step and ensured that my concerns were addressed promptly. As for the Yotpo Email Marketing and SMS app itself, I've found it to be incredibly powerful and effective in reaching my customers. The ease of use and robust features make it a must-have for any Shopify store owner looking to enhance their marketing efforts. I highly recommend Yotpo Email Marketing and SMS to anyone looking to take their marketing strategy to the next level. And if you ever encounter any issues, rest assured that Quin and the fantastic support team will be there to assist you every step of the way. Thank you, Quin, and thank you, Yotpo, for providing such an outstanding product and support experience!
Feb. 29, 2024
Hello there everyone through setting up my account for my store I had a brilliant assistant by the name of Quin Shiena G Very supportive and Helpful Thank you very much! :) Ben
Feb. 29, 2024
Absolutely fantastic experience! John D provided invaluable guidance on setting up email & SMS and even scheduled a personalized tour for us. Outstanding customer service! :)
Feb. 29, 2024
THEY RUINED OUR BUSINESS, BEWARE, STAY AWAY!!!! This app is BROKEN 100%. 1. They sent abandoned cart emails with discounts to customers who DIDN'T ABANDON A CART, THESE CUSTOMERS JUST PURCHASED AND ITEM AND THIS APP SENT A DISCOUNT TO THEM AFTER THEY PURCHASED THE ITEM! HOW AWFUL IS THAT GOING TO MAKE OUR CUSTOMER FEEL? 2. They didn't send abandoned cart emails to customers who actually abandoned the carts. Their support team said the customers need to opt in twice or the app can't send abandoned cart emails. They don't work when Shopify triggers abandoned cart events like usual marketing apps do. IF YOU HAVE CUSTOMERS THAT HAVE ALREADY SUBSCRIBED TO YOUR EMAILS OR ALREADY PURCHASED SOMETHING FROM YOU, THIS APP WON'T SEND ABANDONED CART RECOVERY EMAILS TO THESE CUSTOMERS. Even previous customers add items to their cart and abandon the cart, but this app doesn't send emails to these types of abandoned carts. The worst thing is the customers who have already subscribed to emails should click the 'send offers via email' option in checkout for this app to send abandoned cart emails!!! WHO'S GOING TO OPT IN TWICE AND SAY PLEASE SEND ME ABANDONED CART RECOVERY EMAILS??? WHAT'S THIS LOGIC?? 3. The email editor doesn't work with high-res displays (they are so common these days). Customer support told me to change my whole laptop's resolutions to a lower value so I could use this one single broken app, when I did it all the apps on my laptop looked stretched and weird. What kind of solution is this? 4. AWFUL CUSTOMER SUPPORT. They will give you stupid solutions just to make their app work, and they treat you like garbage. SERIOUSLY STAY AWAY FROM THIS APP IF YOU DON'T WANT TO LOSE YOUR CUSTOMERS' TRUST AND LOSE SALES. SHOPIFY SHOULD BAN THIS APP. I'LL WRITE A MESSAGE TO SHOPIFY AS WELL MENTIONING THE DAMAGE THIS APP DOES. I hope this review will save someone's business and that you won't go through this horrible experience we had to go through.
Thank you for reaching out and sharing your experience. We would like to clarify that the abandoned checkout flow does not require an email if an end-customer is signed in. If the end-customer is not signed in, there is a need to fill out the email address to trigger the flow. We've made repeated attempts to connect with you, but unfortunately, haven't received a response. If you're still encountering difficulties, we're here and eager to assist you further. Please don't hesitate to reach out to us.
Feb. 28, 2024
John D was amazing in helping guide, interact and get approved our SMS marketing! Highly recommend this service as it drives consumers to our site and increases our revenue 10x (data proven)!
Feb. 27, 2024
Joann C was very helpful helping me transfer my funds over to another account