Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,394
chart
#3,222
All reviews
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Feb. 29, 2024
Hello there everyone through setting up my account for my store I had a brilliant assistant by the name of Quin Shiena G Very supportive and Helpful Thank you very much! :) Ben
Feb. 29, 2024
Absolutely fantastic experience! John D provided invaluable guidance on setting up email & SMS and even scheduled a personalized tour for us. Outstanding customer service! :)
Feb. 29, 2024
THEY RUINED OUR BUSINESS, BEWARE, STAY AWAY!!!! This app is BROKEN 100%. 1. They sent abandoned cart emails with discounts to customers who DIDN'T ABANDON A CART, THESE CUSTOMERS JUST PURCHASED AND ITEM AND THIS APP SENT A DISCOUNT TO THEM AFTER THEY PURCHASED THE ITEM! HOW AWFUL IS THAT GOING TO MAKE OUR CUSTOMER FEEL? 2. They didn't send abandoned cart emails to customers who actually abandoned the carts. Their support team said the customers need to opt in twice or the app can't send abandoned cart emails. They don't work when Shopify triggers abandoned cart events like usual marketing apps do. IF YOU HAVE CUSTOMERS THAT HAVE ALREADY SUBSCRIBED TO YOUR EMAILS OR ALREADY PURCHASED SOMETHING FROM YOU, THIS APP WON'T SEND ABANDONED CART RECOVERY EMAILS TO THESE CUSTOMERS. Even previous customers add items to their cart and abandon the cart, but this app doesn't send emails to these types of abandoned carts. The worst thing is the customers who have already subscribed to emails should click the 'send offers via email' option in checkout for this app to send abandoned cart emails!!! WHO'S GOING TO OPT IN TWICE AND SAY PLEASE SEND ME ABANDONED CART RECOVERY EMAILS??? WHAT'S THIS LOGIC?? 3. The email editor doesn't work with high-res displays (they are so common these days). Customer support told me to change my whole laptop's resolutions to a lower value so I could use this one single broken app, when I did it all the apps on my laptop looked stretched and weird. What kind of solution is this? 4. AWFUL CUSTOMER SUPPORT. They will give you stupid solutions just to make their app work, and they treat you like garbage. SERIOUSLY STAY AWAY FROM THIS APP IF YOU DON'T WANT TO LOSE YOUR CUSTOMERS' TRUST AND LOSE SALES. SHOPIFY SHOULD BAN THIS APP. I'LL WRITE A MESSAGE TO SHOPIFY AS WELL MENTIONING THE DAMAGE THIS APP DOES. I hope this review will save someone's business and that you won't go through this horrible experience we had to go through.
Thank you for reaching out and sharing your experience. We would like to clarify that the abandoned checkout flow does not require an email if an end-customer is signed in. If the end-customer is not signed in, there is a need to fill out the email address to trigger the flow. We've made repeated attempts to connect with you, but unfortunately, haven't received a response. If you're still encountering difficulties, we're here and eager to assist you further. Please don't hesitate to reach out to us.
Feb. 28, 2024
John D was amazing in helping guide, interact and get approved our SMS marketing! Highly recommend this service as it drives consumers to our site and increases our revenue 10x (data proven)!
Feb. 27, 2024
Joann C was very helpful helping me transfer my funds over to another account
Feb. 26, 2024
Great and quick customer service chat. AJ T was very helpful and fast to respond. Appreciate the help.
Feb. 26, 2024
I cannot recommend AJ highly enough! From the very beginning, AJ demonstrated unparalleled professionalism, creativity, and dedication. Not only did they exceed my expectations on the project we worked on together, but they also showed a remarkable ability to adapt and innovate under pressure. AJ possesses a rare combination of technical skills and interpersonal abilities, making them an absolute pleasure to collaborate with. Their commitment to excellence is evident in everything they do, and they consistently go above and beyond to ensure the highest quality outcomes. I would gladly work with AJ again and encourage anyone seeking top-tier talent to do the same. Five stars all the way!
Feb. 26, 2024
Let me start of by saying that AJ has assisted me in setting up my new Yotpo Email Marketing & SMS right when I started my account! I just opened a new business and created a shop on Shopify. However, to maximize clientele captures, I needed this Email Marketing & SMS app. AJ assisted in helping me verify my account and TFN (Toll Free Number) extremely quick and easy.
Feb. 26, 2024
uygulamayı ilk defa kullandım ve eksik kalan birçok konuyu tamamlama sabırla yardımcı olan 'QUİN' e çok teşekkür ederim . senin gibi bir profesyonelle tanıştığım için şanslıyım Quin .başarılı uygulama.
Feb. 24, 2024
Joann C was very patient and helped/guided me through everything I needed lovely support and service!
Feb. 23, 2024
There's definitely been some kinks to work out and the email formatter is pretty slow/doesn't always work, but AJ T from customer service was very helpful.
Feb. 23, 2024
glitchy interface and nobody fix the bugs for years. it is savage AF contacting support almost every day. useless
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our clients can get up and running without any hiccups. Our Support team has reached out and tried to schedule a call with you to discuss further all your product concerns but we have not heard back. If you have any concerns regarding the product, please don't hesitate to contact us.
Feb. 23, 2024
Quin was prompt and great. This experience was a lot easier than I expected and using the application in itself is easy once you get the hang of it.