Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,494
chart
#2,892
All reviews
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Jan. 23, 2025
Quin was super helpful in verifying my tfn for my business. I was walked through every step with no issue and clear understanding! I appreciate Quin being a great person on the yotpo/shopify team!
Jan. 23, 2025
I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.
We're sorry to hear about your experience, and we truly understand your frustration. After reviewing the campaign, we found everything was sent as expected, with some messages remaining pending due to insufficient funds. We know this isn't the experience you were hoping for, and we're here to assist you if you'd like to discuss it further. Thank you for your feedback.
Jan. 22, 2025
Great app and fast support. Marnie was very helpful with solving the issue for responsive email design.
Jan. 22, 2025
This app works very well. Easier to use and more affordable than other apps. Many thanks to the staff, John D, for solving my problem very quickly.
Jan. 21, 2025
Quin was very helpful in assisting my business with setting up our TFN for our SMS marketing. Thank you Quin!
Jan. 21, 2025
The team is very supportive and helpful. I had the pleasure of working with Jay L who helped me get my policy and TFN number set up.
Jan. 19, 2025
PL was amazing, helped me with the account setup. So far I am enjoying the app and how easy it is
Jan. 17, 2025
Yotpo is a great SMS & Emailing marketing app. I appreciated their ease of use. Marnie E. was a great help in getting me set up to send messages to my customers and be able to grow my store.
Jan. 17, 2025
Brilliant app - could be a little more user friendly with editing emails etc but on the whole has been great! Joann was very helpful in resolving a recent issue we had with verifications. Thanks Joann!
Jan. 16, 2025
Reached out to the support team to be verified and the experience was great. I worked with Joann and not one time did I feel rushed, as a newbie to this platform it took me a while to figure out everything. She was so helpful and patient. Thank you for your assistance!
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My Store
Using app
1 day
Jan. 16, 2025
Joann was very helpful in ensuring that i was able to navigate how to use the app. Thank you
Jan. 15, 2025
I was about to delete the app because I found the service too complicated and difficult to use. However, when I was politely asked why I was leaving, Rock, the representative, stepped in and addressed every single issue I had. As a result, I decided to continue using the service, and I truly think it was the best customer support experience ever.
Jan. 14, 2025
The product review section has been great so far. I just contacted Marnie for help adding Yotpo to my website for emails and flow. She was very helpful!
Jan. 13, 2025
I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning curve to get started with their Email has been a little more than with other apps, but I feel this is because their Email/SMS app is more robust than some of the others in terms of creating clever "flows" and hyper-specific segmentation options. When I had a technical issue, Melvin solved it in literal seconds. Thanks Yotpo! You save the day once again!