Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.5
feedback
993
chart
#97
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
6%
-
Less than a month
33%
-
Less than a year
54%
-
More than a year
5%
Reviews Summary
Zendrop has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, fast and responsive support, and ease of use for beginners. Users appreciated the assistance provided by customer support representatives such as Rafaela, Maria, Brenda, Jacob, and Nina. The app was praised for its user-friendly interface and quick resolution of queries. On the other hand, negative reviews mentioned hidden charges, long shipping times, inconsistent product quality, and difficulties in contacting support. Some users expressed frustration with the lack of transparency, limited product selection, and issues with billing and fulfillment. Overall, Zendrop seems to excel in customer service and ease of use but faces challenges in areas like product quality and communication with users.
Highlights
Review RSS Feed
All reviews
July 26, 2025
I'm new to Zendrop and still in the setup phase of my store, as I'm currently integrating payment methods. Even though I haven't officially launched yet, I’m already impressed with the platform. The user interface is simple, clean, and incredibly easy to navigate, especially for beginners like me. Everything is laid out in a way that makes the dropshipping process feel manageable and stress-free. What stands out the most is the support team — they’re super responsive and genuinely helpful. Every time I’ve reached out with questions, they’ve provided clear and timely assistance. Their support has made me feel confident and taken care of from day one. So far, this is honestly the best platform I've used in my e-commerce journey. I’m excited to launch soon and continue working with Zendrop!
July 24, 2025
I subscribed through a promo that provided an annual Plus membership + $140 order credits for 140 USD. This included 20 sourcing requests too - which were sourced quite fast (within 1-2 days). The order credits weren't credited to my account but after emails with the service team, it was quickly rectified. So far, so good.
July 19, 2025
Mir wurde schnell und freundlich weitergeholfen. Der Kundenservice ist super freundlich und sehr geduldig, was ich besonders schätze, da ich zum ersten Mal mit Zendrop arbeite. Vielen lieben Dank an das ganze Team!
July 18, 2025
Not a great experience. Most the products are great. I did purchase a vac that is cheap quality. I am un installing this app due to my customer order placed May 2. She placed two orders for herself and her daughter. The daughter's order was to be shipped to Hawaii and they dont ship there. It was up to me to catch that part. The company didn't even try to reach out before just cancelling the order as I could have changed the address and delivered myself. the second order was lost during shipping. I have reached out mulitiple times. I dont feel I cn trust this company with future sales as customer service is very important to me.
Thank you for taking the time to share this—we're really sorry to hear about your experience. We understand how frustrating it must have been to deal with poor product quality, uncommunicated order cancellations, and lack of support, especially when you're trying to take care of your customers. That’s not the experience we want you to have, and we sincerely apologize for the inconvenience and loss of trust. Our team will be reaching out shortly to look into what happened and see how we can make things right. Your feedback is incredibly important and will be shared with the appropriate teams for improvement.
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