Rating

4.6

feedback

1,534

Reviews

chart

#89

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    66%
  • Less than a day
    109%
  • Less than a month
    360%
  • Less than a year
    149%
  • More than a year
    4%

Reviews Summary

Zendrop has received overwhelmingly positive reviews for its exceptional customer service. Customers have highlighted the prompt and friendly assistance provided by support team members such as Maria Teresa, Brenda, Nina, Liezel, Khubaib, Shiza, Hasnain, Kristia, and many others. The support team is praised for being knowledgeable, helpful, and patient in resolving issues and providing valuable guidance. Users appreciate the platform's ease of use, features for running stores smoothly, and efficient product sourcing. However, there are some concerns raised about limited item availability, expensive shipping fees, and difficulties in managing subscriptions and cancellations. Despite these issues, Zendrop's customer support remains a standout feature, with dedicated team members like Janelle, Jo, Rafaela, Harvey, and others going above and beyond to assist users.

Highlights

Exceptional customer service
Ease of use and features
Limited item availability and expensive shipping fees
Subscription management challenges
Dedicated support team members

Rating Breakdown

  • 5
    571% (8,756 ratings)
  • 4
    93% (1,430 ratings)
  • 3
    12% (187 ratings)
  • 2
    3% (47 ratings)
  • 1
    11% (168 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 13, 2025

Hands down the best experience I've had. I found Zendrop through Davie Fogarty's YouTube video and I'm blown away by their transparency with product and shipping prices. But what really impresses me is their customer service - super helpful and lightning-fast responses, often within 2 minutes. Pauline was fantastic. Definitely sticking with Zendrop

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2025

Amazing customer service. Always eager to help customers and have a lot of time and patience for customers.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 7, 2025

I am really pleasant with Zendrop app experience. It made every of my order so much easier to track and to fullfil. Would recommend it 100%!!! Their customer support is patient, provided my case with very detailed solution, especially the representative named Nyke, she was very very informative and recieved all the help needed from her! People like her in Zendrop team prove my decision moving to Zendrop like a no brainer!!

Store

Alligne

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2025

Excellent support. Very fast with any feedback!

Using app

4 months

Total reviews

1

Average rating

5.0

All reviews

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