Rating

4.5

feedback

828

Reviews

chart

#111

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    6%
  • Less than a month
    31%
  • Less than a year
    54%
  • More than a year
    5%

Reviews Summary

Zendrop has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer support, with specific mentions of helpful and patient support team members such as Jo, Mariane, Nina, Juan, and Shawn. Users appreciate the ease of use of the platform, good product selection, and seamless integration with Shopify. However, negative feedback revolves around issues such as changes in pricing plans, unreliable service, slow shipping times, unexpected charges, and difficulties in canceling subscriptions. Some users also expressed concerns about the quality of products, lack of refunds, and communication barriers with customer service.

Highlights

Excellent customer support with helpful and patient team members
Ease of use and seamless integration with Shopify
Issues with pricing plans, unexpected charges, and difficulties in canceling subscriptions
Concerns about product quality, lack of refunds, and communication barriers with customer service
Positive feedback on product selection and platform usability

Rating Breakdown

  • 5
    84% (698 ratings)
  • 4
    7% (56 ratings)
  • 3
    2% (13 ratings)
  • 2
    1% (6 ratings)
  • 1
    7% (55 ratings)

Reviews with Text

  • 95% (785)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 4, 2025

If I don't want or use the app, why are the charges added to my billing? When I use the app, it's understandable, but when I don't, why? |Worst app ever please do not install the app.

Using app

--

Total reviews

11

Average rating

4.6

5 / 5 Share

Dec. 3, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2025

I had issues with my first order and sent in a request to resolve it. Nyka responded in time. As soon as I clarified the issue, she was on it and had it solved in 5 minutes.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind feedback! We’re glad Nyka could help make your experience a positive one. We’re grateful to have you in the Zendrop community and wish you ongoing success.

1 / 5 Share

Dec. 1, 2025

My client ordered on Nov 14th and stil hasnt received the order.

Using app

8 months

Total reviews

1

Average rating

1.0

Developer Reply

We’re really sorry to hear your client still hasn’t received their order - we understand how stressful that is for you and your customer. We’ll reach out as soon as we can to look into this and help get it resolved.

5 / 5 Share

Nov. 28, 2025

Everything is fine

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your feedback - we truly appreciate it! Please know that we're always here to help, so if you ever need anything or have any questions at all, don’t hesitate to reach out. We're always happy to assist you.

All reviews

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